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Microsoft Office Field Service

Santo Domingo, Distrito Nacional, Dominican Republic
May 22, 2018

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Oscar Florendo

*** ****** ***

Springfield, MA **119

Tel# 904-***-****


Technical support professional experienced in PC and network troubleshooting, maintenance, upgrades and repairs. Exceptional customer service skills, a self starter, detailed oriented with capability to take Point of Sales and PC deployment projects from start to finish.


Extensive experience in hardware and software, end-user consultation, training and desktop system support

Experienced in Windows 7, Vista, NT, 2000, XP, 95, 98, ME (Workstation & Server), MS Active Directory, Remote Desktop Connection

Experienced in Desktop/Laptop repairs, configure, troubleshoot and network setup with Cisco routers/switches for back office

Advanced system security setup with Norton, Mcafee with an emphasis on malware prevention and elimination

Microsoft Office (Outlook, Outlook Express, Word, Excel, Access, PowerPoint, etc.) Internet Explorer, Netscape & Firefox Mozilla


July 16-Nov 17 Dell Roll-out Project McKesson Health Baltimore, MD

Lead tech responsible for tracking all incoming and outgoing systems and the deployment process to employees

Created generic and model specific images with Norton Ghost

Configured and backed up outlook express personal folders where necessary

Re-imaged laptop and desktop units and re-installed individual software packages as necessary

Deactivated and removed old computers as outlined in the clients deployment process,

Assisted with post deployment process, database updates, data storage, data removal from the acquisition systems using DBAN

Tracked all activities in the asset management database solution (MRO)

Performed level 2 and level 3 Help desk support using Remedy call tracking software

June 15-July 16 IBM Service Consultant American Honda Windsor, CT

Setup, installed, configured and deployed already imaged Dell Desktop/Laptop computers

Supported Windows 2000 network, OS migration, resolve email issues, setup website account and content management

May 14-June 15 IBM Service Merrill Lynch Springfield, MA

Deployed new Dell desktop units with DVI attachments for dual monitor hookup

Troubleshooting hardware and software problems, providing user training and other assistance in windows and Microsoft office applications

Mar 11-Jan 14 Field Service Engineer Northeast

Delivered (POS) technical support to Marshalls, TJ Maxx, AJ Wright, Home Goods retail stores for TP5K and TP2000 register conversions

Troubleshoot, diagnose, repair and install NCR and Fujitsu registers

Setup and configure back office Dell & HP servers, PC controllers, 12/24 port Cisco switch

NCR 99 restaurant POS conversion

IBM server installs and configure

Hard drive imaging

POS terminal testing

TJX EFT Installs

DE-installed and re-installed EFT MX870, OMNI and Everest devices

Documented system serial numbers and asset tags on proper log sheet

Labeled and boxed old EFTs

TJX Store Remodel

DE-installed existing front-line and Jewelry registers, debit machines, scanners, RF base units from old counters

Pre-wire the new counters and portable counters for register setup

Setup and configure new ISP controller workstations in managers’ office

Nov 07-Feb 10 Teksystems Roll out Project Hamilton Building Windsor, CT

Unpacked and setup Dell Latitude desktop/laptop gx270 for imaging and data migration

Performed extraction of clients data while subsequently injecting the data into the target system

Setup and configured network printers along with external devices such as PDA, Flash drives and USB devices

Configured Intellisync to link up Blackberry and palm pilots to messaging server

Handled and maintained the integrity of highly sensitive and confidential data on employee systems

Performed data recovery on systems corrupted by viruses

Performed pre and post release testing of software with various operating and network systems

Mar 03-Oct 06 Help desk Support Tech RCN Springfield, MA

Phone Support for clients using cable, phone and internet service

Provided level 1 and level 2 phone and email tech support for clients using 2 way Toshiba, RCA and 3com modems

Trained end users in application software and GUI functions for PC and MAC

April 00-Jan 02 Field Service Engineer DecisionOne Arlington, TX

Traveled to various travel agencies throughout the Northeast supporting the SABRE software running on Windows, Novell and NT environments

Participated in key projects including Y2K compliance and software testing to ensure compatibility

Proactively identified potential problems and made recommendations regarding proper solutions


Aug 04-Dec 05 Comptia A+ & Net + Certification

New Horizon Computer Learning Center Windsor, CT

Jan 99-Mar 99 Certified SABRE Travel Information Tech

American Airline Training Base Arlington, TX

Feb 97-Mar 98 Certified PC and Network Support Tech

Computer Learning Center Somerville, MA

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