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Location:
Manassas, Virginia, United States
Posted:
May 19, 2018

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Resume:

CURRICULUM VITAE

PERSONAL INFORMATION

NAME : GEORGE KYEI

DATE OF BIRTH : 19TH SEPTEMBER 1987 PLACE OF BRITH : ACCRA

NATIONALITY : GHANAIAN

MARITAL STATUS : MARRIED

RELIGION : CHRISTIAN

PHONE NUMBER : +974********

POSTAL ADDRESS : P.O.BOX 12761 CARPRICE ACCRA LANGUAGES : ENGLISH

E MAIL : ac5im3@r.postjobfree.com

HOBBIES : READING AND SPORTS

RESIDENCE : QATAR (NOC IS AVAILABLE)

EDUCATION BACKGROUND YEAR

GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION 2012

(GIMPA) ADVANCE CERTIFICATE IN NETWORK ADMINISTRATION (CCNA)

NOPATECH INSTITUTE OF INFORMATION TECHNOLOGY

2011-2010

INTERCOM PROGRAMMING MANUFACTURING COMPANY (IPMC)

2010-2009

KINBU SECONDARY TECHNICAL SCHOOL

2005-2002

POLICE DEPOT “2” JUNIOR SECONDARY SCHOOL

2002-1993

OBJECTIVE

I SEEK TO BE EMPLOYED AS FRONT OFFICE IN YOUR REPUTABLE ORGANIZATION, ALSO I HAVE

( 8 EXPERINCE )AND I KNOW MY KNOWLEDGE, SKILLS, ABILITIES AND BROAD BASE EDUCATION WOULD BE FULLY EXPLOITED FOR THE ACHIEVEMENT OF ORGANIZATIONAL GOLAS AND PERSONAL CAREER ENHANCEMENT.

COMPUTER SKILLS

MICROSOFT WORD

MICROSOFT POWER POINT

MICROSOFT EXCEL

OTHER SKILLS AND INTERESTS

EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS

STRONG ANALYTICAL SKILLS

LEADERSHIP AND SUPERVISORY SKILLS

ABILITY TO WORK UNDER STRICT DEADLINES AND MINIMUM SUPERVISION

FLEXIBLE ATTITUDE TO WORK ARRANGEMENTS

TEAM PLAYER,READING,DEBATES AND RESEARCH

KNOWLEDGE OF ADMINISTRATION AND CLERICAL PROCESS

KNOWLEDGE OF CUTOMER SERVICE PRINCIPLES AND PRACTICES

PROFICIENT RELEVANT COMPUTER PROFICIENCY

REQUIRED LANGUAGE PROFICIENCY

GOOD DATA ENTERY AND TYPING SKILLS

PROFESSIONAL, MANAGEMENT AND LEADERSHIP TRAINING

CONCEPT EVOLUTION TRAINING

COMPUTER-AIDED FACILITY MANAGEMENT TRAINING (CAFM)

WORKING EXPERINCE

COFELY BESIX MANNAI FACILITIES MANAGEMENT SERVICES

QATAR FOUNDATION SITE

(2016 UP TO DATE)

POSITION: FRONT OFFICE TEAM LEADER

JOB DESCRIPTION

ANSWER INCOMING CALLS FROM CUSTOMERS TO TAKEORDERS, ANWERS INQUIRIES AND QUESTIONS, HANDLECOMPLAINTS, TROUBLESHOOTPROBLEMANDPROVIDEINFORMATION.

MAIN TAKS AND RESPONSIBILITIES

LOG CALLS/JOBS ON THE CALL CENTER SYSTEM. CALLS/JOBS MAY BE RECEIVED BY TELEPHONE, EMAIL OR IN PERSON.

ALLOCATE WORK ORDERS/PURCHASE ORDERS TO DIRECTLY EMPLOYED MAINTENANCE TEAM AND/OR SUPPLY CHAIN.

TAKE OWNERSHIP OF THE PPM SCHEDULE & REACTIVE MAINTENANCE JOBS THUS ENSURING THAT ALL TASKS ARE COMPLETED IN LINE WITH THE SERVICE REQUIREMENTS.

LIAISE AND FOLLOW UP WITH SUB-CONTRACTORS & IN-HOUSE STAFF

ENSURE TASKS ARE COMPLETED IN LINE WITH THE PPM PLANNER & SLA’S/KPI’S

DATA BASE IS MAINTAINED IN TERMS OF CURRENT SPECIALIST SUBCONTRACTORS I.E. CONTACT DETAILS ETC.

TRACKING JOB PROGRESS AGAINST PRE-DETERMINED KPI’S INCLUDING MAXIMUM ALLOWABLE RESPONSE AND RECTIFICATION TIMES AND IMPLEMENTING ESCALATION PROCEDURES.

REPORT BACK TO CLIENTS AND CONTRACT STAFF ON JOB PROGRESS AND CLOSE OUT.

UPDATING ASSET HISTORY WITH WORKS RECORD SHEETS.

UPLOADING AND AMENDMENT ASSET INFORMATION AS HELD IN THE HELPDESK AND CAFM SYSTEM

AIRPORT VIEW HOTEL GHANA (2011-2014)

POSITION: SENIOR FRONT OFFICE

JOB DESCRIPTION

ANSWER INCOMING CALLS FROM CUSTOMERS TO TAKEORDERS, ANWERS INQUIRIES AND QUESTIONS, HANDLECOMPLAINTS, TROUBLESHOOTPROBLEMANDPROVIDEINFORMATION.

MAIN TAKS AND RESPONSIBILITIES

ANSWER AND DIRECT PHONE CALLS

HANDLE CUSTOMER INUIRIES BOTH TELEPHONICALLY AND BY EMAIL

MAINTAIN CONTACT LISTS

PRODUCE AND DISTRIBUTE CORRESPONDENCE MEMOS,LETTERS,FAX AND FORMS

ASSIST IN THE PERPARATION OF REGULARLY SCHEDULED REPORTS

DEVELOP AND MAINTAIN A FILLING SYSTEM

UPDATE EXISTING CUSTOMER INFORMATION

COMPLETE CALL LOGS

DOCUMENT ALL CALLINFORMATION ACCORDING TO STANDARD OPERATING PROCEDURES

MANAGE AND RESOLVE CUSTOMER COMPLAINTS

MÖVENPICK AMBASSADOR HOTEL ACCRA (2007-2011)

POSITION: FRONT OFFICE AGENT

JOB DESCRIPTION

OBTAINS CLIENT INFORMATION BY ANSWERING TELEPHONE CALLS; INTERVIEWING CLIENTS; VERIFYING INFORMATION, DDETERMINES ELIGIBILITY BY COMPARING CLIENT INFORMATION TO REQUIREMENTS, ESTABLISHES POLICIES BY ENTERING CLIENT INFORMATION; CONFIRMING PRICING, MAINTAINS AND IMPROVES QUALITY RESULTS BY ADHERING TO STANDARDS AND GUIDELINES; RECOMMENDING IMPROVED PROCEDURES.

MAIN TAKS AND RESPONSIBILITIES

ANSWER AND DIRECT PHONE CALLS

ORGANIZE AND SCHEDULE MEETINGS AND APPOINTMENTS

MAINTAIN CONTACT LISTS

PRODUCE AND DISTRIBUTE CORRESPONDENCE MEMOS,LETTERS,FAX AND FORMS

ASSIST IN THE PERPARATION OF REGULARLY SCHEDULED REPORTS

DEVELOP AND MAINTAIN A FILLING SYSTEM

ORDER OFFICE SUPPLIES

BOOK TRAVEL ARRANGEMENTS

SUBMIT AND RECONCILE EXPENSE REPORTS

PROVIDE GENERAL SUPPORT TO VISISTORS

REFEREES

Mr. ALEXANDER ASUMANG TRAFFIC TECH GULF TELECOM ENGINEER

TEL: 009********** /+974********

Mr. ABRAHAM NYAMEKYA

COFELY BESIX MANNAI FACILITY MANAGEMENT HR&IT SYSTEM SUPPORT

Tel: +974********

Mr. VINCENT AFFUL HVAC ENGINER

COFELYBESIX MANNAI FACILITY MANAGEMENT P.O.BOX 12 DOME

TEL: 33836840



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