Margarita Toscano
** ******* ****, *******, *******, L4K 5M1
Cell#: 647-***-**** E-mail: ac5czn@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Senior QA Lead/Analyst with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes to correct actions, Applications issues and make sure Project Plan (scope, budget and timelines) is met.
Hands-on technology professional accustomed to working in complex, project-based environments. Multifaceted experience in QA software testing, software development and user-acceptance testing on different industries.
Backed by strong credentials including a computer science degree, CSTE certification, Specialist in Engineering Management Systems. Working knowledge of various testing suites, agile methodologies and monitoring tools; and cross-platform skills in Windows and Unix.
8 years of experience at Bank of Montreal, started as a Jr. QA Analyst and made it to QA Lead of Automation Initiative for Branch applications. Took all Quality Assurance training at IFL (Institute for Learning) and applied them on each QA phase of all projects I was part of. BMO provided excellent knowledge on QA/QC best practices and standards for successful Projects.
Fluent in English and Spanish
EXPERIENCE
ENGAGE PEOPLE INC May. 2016 – current
QA Lead
Responsible for leading testing efforts of:
LRG (Loyalty Rewards Globally): an extension created to Earn and Redeem points, users login to a landing page with the possibility to buy merchandise Online
Podium (Recognition and Loyalty programs): Loyalty member site, Admin site (customer support) and Reports. Users login to member site to check available Points or Cashback or miles, check transaction history, transfer Points or use them to travel or shop Online.
Data migration through sftp Transfers from Customer, Debit and Credit Card (TSYS) systems.
Some of the assignments/responsibilities:
Leading a team of 4 testers, getting all resources trained on applications and following up on assigned tasks.
Agile methodology: to attend Daily scrum meetings, provide estimates to be included on Sprint Planning for implementation of new features to Websites.
Creation of Test Plan, test cases and test data (based on Business requirements, UXD documents and Spanish translations documents – website is in Spanish).
Created and provided UAT Plan to External Clients containing: high level definitions, roles and responsibilities, UAT Schedule, Testing Environment, Defect Triage process and general ground rules during UAT activities.
Smoke Testing: Ran Selenium automated scripts after code Deployments.
Security Testing: Authentication and Admin User Authorization (different access levels).
Tested POS – Point of sales through POSTMAN application for Rewards Inquiry and Points redemptions.
MACKENZIE INVESTMENTS Apr. 2013 – Apr. 2016
Sr. QA Analyst:
Assigned to BAU (Business as Usual)/Operations, responsible for testing defects found in Production and small enhancements in platforms like SAS Mainframe (most), OS Unix and Web.
Developed and maintained Test Plan documents and progress reports as required by the Application Delivery Methodology.
Creation of new Shareholders/Accounts/Funds and Data conditioning used for testing SAS System (Mainframe) and Web Applications.
MINISTRY OF TRANSPORTATION (MTO) Jan. 2013 – Apr. 2013
Systems Testing/QA Specialist
Performed adhoc and regression testing.
Responsible for functional testing of new functionality and Regression testing of LCS (Licensing and Control System).
Deep analysis of business rules regarding Driver Licenses to make sure LCS is working as per Requirements.
BANK OF MONTREAL Nov. 2009 – Nov. 2012
Sr. Quality Assurance Analyst:
Followed QA/QC procedures and standards at Customer Contact Services department.
Supported Business users during UAT and Pilot phase by creating scenarios, data required during Test execution and provided clarification on requirements during UAT/Pilot phase.
Tested Customer Connect Application (Financial products/transactions). Main functionality tested: Account open for Personal /Commercial customers and Account Services.
Functional tester of Call Centre Applications (IVR/Dialer) and Back up lead when required.
Provided Knowledge Transfer at the end of my contract to Fulltime employees and wrote documents and keynotes to be passed to QA teams.
TELUS Communications Inc. Feb. 2009 – Nov. 2009
Quality Assurance Prime/Lead
Responsible for preparation of Test Plan, Test Strategy, Daily Testing Status Report, Creation of Test Cases, Test Case Execution.
Leading a team of 3 QA resources, follow up of Defects opened by testers and prepared Sign-off letters in order to meet project requirements.
ROGERS TELECOMMUNICATIONS Feb. 2006 – Feb. 2009
Sr. Quality Assurance Analyst
Learnt about Telecomm industry and applied it to the testing of a variety of Rogers Applications like:
SGI Application (in-house application with Customers, Products, orders and billing information) during integration of Sprint products to Rogers existing suite of Products. Responsible for making sure that orders provisioning for RHP-Rogers Home Phone product met requirements.
Production Support Trouble Tickets and Small Enhancements: testing of by-weekly releases for Production fixes with short time for testing.
TECHNOLOGY AND SOLUTIONS, BANK OF MONTREAL Jul. 2001 – Feb. 2006
Quality Assurance Lead for Production Support
Pathway Connect platform project: preparation of Test Plans, control of QA resources, follow up of Work Orders opened by Quality Assurance Analysts and preparation of Sign-off letters in order to meet project requirements.
Tested Platform changes, Operative System Upgrades and Migrations to make sure Applications were not impacted and kept working as expected.
Tested Optimizer: Customer Relationship Management (CRM-Siebel) Application used by Sales Leaders and focused to Small Business Banking Customers
Tested AML: implementation of Anti Money Laundering
UAT: reviewed and provided support during UAT phase.
TECHNICAL SKILLS
Programming Languages and Applications: Microsoft .NET, C/C++, Visual Basic, SQL, Crystal Reports, VB, Script, Java Script, POSTMAN – API Testing
Siebel and Oracle E-Business Suite (CRM)
Youtrack, JIRA – Project management and Defects tracking system.
Test Director, Winrunner, HPQC 10.0 (Mercury), HP ALM/Quality Center, Selenium
TSO Mainframe, SAS (Shareholder Account System)-Mainframe
VSTS (MS Visual Studio), Borland Caliber, Rational Clearquest, AWE Oracle App
Familiar with: QTP 8.0, Winrunner and Selenium-Web Browser Automation
Total System Services (TSYS)-Credit Card Processing system (Mainframe)
EDUCATION
QTP (Quick Test Professional) course- MERCURY
Quality Assurance – Web Based Applications Testing
Content: Internet components, Best Practices on Web Testing at Bank of Montreal Institute for Learning (IFL), Toronto
Quality Assurance – Automated Testing Tools
Content: Differences between Manual testing and Automated Testing, Automated
Testing Tools in the market
Quality Assurance – Root Cause Analysis
Content: Defining Defects, Tracking, Classifying, Analysis and Remedial Action
Quality Assurance – Software Inspections
Content: Inspections Implementation for reducing project costs
Quality Assurance – Test Documentation Course
Content: Structured Test Design, Execution Plan and Data Preparation
Quality Assurance - Systems Integration Testing Course
Content: Test Strategy, Test Planning, Test Documentation Process,
Execution/Verification, Implementation.
Citrix Winframe Training Course
CITRIX, Fort Lauderdale, FL
Specialist in Engineering Management Systems 1997-1999
Javeriana University
Bachelor of Computer Science 1988-1994
Colombian School of Engineering