Customer Service Representative

Summary

Skills

Experience

VENESSA M. BIVINS

Suffolk, VA 23434 C: 757-***-**** *************@*****.*** Polished customer service and administrative professional with 15+ years of experience that possesses a large array and extensive knowledge of working with the public. Track record of representing the professional image of the company. The reputation of establishing long-term relationships, and going above and beyond to ensure satisfaction. Microsoft Office (Word, Excel, 365,

Windows 10)

Mac Computer

Open Office Writer

Quick-books

Five 9

Office Ally

Strong organizational skills

Telephone inquiries specialist

Customer service expert

Invoice processing

Energetic work attitude

Courteous demeanor

Seasoned in conflict resolution

Active listening skills

Sharp problem solver

Resolution-oriented

Cheerful and energetic

Benefits Advisor Jul 2017 to May 2018

Aflac Regional Office - Greenbrier, VA

Independent Agent

Benefits Coordinator working Business to Business

Employee Liason & Benefits Advocate

Consumer Education

Prospecting, Setting Appointments, Data Entry

Inside Sales Representative Dec 2016 to Jan 2017

Southern Material & Handling - Portsmouth, VA

Quoted clients on air curtains, auto parts, parts for rolling doors parts for stores, via email, fax or phone.

Placed orders directly with Berner International for air curtains per clients specifications.

Ordered parts for commercial businesses through different vendors Followed up with vendors for timely delivery.

Customer Service Representative Jul 2016 to Dec 2016 Integrity Medical Billing - Newport News, VA

Checking the status of payment on claims from insurance carriers. Pulled explanation of benefits for the claims department Customer Service Representative Feb 2016 to Jul 2016 Priority Staffing - Chesapeake, VA

Answered inbound calls from potential customers seeking new windows and doors. Discussed all options available

Answered customers concerns and informed them of the benefits of having windows replaced with Renewal by Andersen windows. Scheduled and set appointments for the decorator to come to customers home Education and Training

and give a free demonstration and price quote.

Followup with customers from home shows looking to book an appointment with the decorator.

Customer Service Representative II Apr 2014 to May 2015 Performtel LLC - Hopkins, MN

Professionally answered all inbound customer service calls. Processed new products services.

Answered questions on benefits of products and services. Retained or canceled previous orders.

Maintained rapport with supervisors.

Studio Coordinator/Customer Service Representative Oct 2007 to Aug 2013 J.C. Penney - Eden Prairie, MN

Answer questions on window treatments and services, recommended solutions to fit needs.

Discussed cost, options, and plans.

Scheduled appointment for the decorator to come to the home to discuss decorating and decor needs.

Review orders and contracts; entered information into computer database. Liaison between in home decorators and clientele.

Complete and finalize service contracts.

Followed up with vendors to ensure a timely install per contract. Organize, sort and accurately secure client information. Correspond with decorator and clients via email, fax or phone. Department Head/Deli and Meat Associate Nov 2004 to Oct 2007 Sam's Club/Walmart - Shakopee, MN

Oversaw, trained and mentored new employees on company procedures. Monitored work quality and assignments.

Checked dates and restocked shelves and freezers.

Synchronized food ordering with meat department to ensure a smooth running operation.

Supervised safe food handling and sanitation according to OSHA standards. Administrative Assistant Jan 1998 to Sep 2003

M.W. Textile - New York, NY

Organized, developed and wrote businesses correspondence in MS Word documents.

Reviewed and managed the inventory levels.

Monitored the telecommunication system.

Professionally answered all inbound calls.

Sorted data, compiled and prepared monthly spreadsheets. Received, sorted and distributed incoming mail.

GED

Shakopee, MN

Accident & Health License

Chesapeake, VA

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