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Customer Service Sales

Location:
Hillsboro, Oregon, United States
Posted:
July 12, 2018

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Resume:

TIM COUGHRAN

***** ** ******* ***, *-*** ac58rn@r.postjobfree.com 503-***-****

Tigard OR, 97224

SKILLS

** ***** **** ***** *******, Banking, Sales and Customer Service

EXPERIENCE:

Seterus Inc.

Foreclosure Timeline Specialist, Loss Mitigation, Beaverton, Oregon

February 2016 to May 2018

Responsible for Foreclosures in Louisiana, Montana,

Colorado and Kansas.

Maintain Resolution Timeline for earliest settlement

Work with Law Firms both sides

Document retrieval

Title Claims. Deed in Lieu

Daily file review

Review for state specific compliance

Cash for keys program

Versed in FDCPA

Escalated call manager

Direct FNMA contact

Epiq Systems

Contract Employee- Claims Adjuster-Class Action Tort Support

Beaverton, Oregon

May 2015 / December 2015 Temp Assignment

Claimant Contact, Attorney Contact.

Consent Agreement Disclosure

Policy, Provisions and Agreement Forms

Process Statements and Agreements for compliance

Survivorship determination and Executorship

Bankruptcy law application and Attorney Interaction

Advise as to Compensation and Pro-rata Share.

Follow through from Claim start to Payment.

Evaluate and make recommendations for federally monitored

Consent order project.

'Work with internal atomics, external third party vendors, borrower

Capital One Bank

Product and Policy Representative Master Card / Visa

Portland, Oregon

November 2012 to May 2015

High volume customer service

100 % customer problem resolution

Gather documents

Manage files, Collections

Customer retention and solutions

Technical explanations of Credit Card Terms

Proprietary Computer Programs

Calls scored by management weekly

On phone 8 hrs. per day

State and Federal law compliance

Account collections – high balance

Sole Purpose Processing Jan 2011 to November 2013 ( Temp)

Loan Processor Co-coordinator Oregon City, Oregon

Collect all documents

Gather loan information from borrowers

Support loan officers

Submit for underwriting

Pre and post underwriting conditions

Order credit and title reports

Pre and post funding conditions

US Bank October 2009 to Jan 2011 (90 day Temp )

Robert Half- Accutemps U.S. Bank Tower, Portland, Oregon

Process MHA and HAMP Applications

Mortgage Loan Assistant Processor

Collect all documents

Interaction with borrowers

Insurance Providers

County Property Tax Assessors Office

Loan Program requirements

Verify 1040 Tax Returns with Federal Government.

File management.

Pacific Pioneer March 2009 to October 2009

Sales, Business Development, Permits, Job set-up

Tigard, Oregon

Project Finance

Customer Finance

Estimating costs

Collect Money

Design

Up-sales and Change Authorizations

Customer Service

Staff and Non Staff Supervision

Precoa July 2008 to January 2009 ( Temp to Hire)

Insurance Underwriter Portland, Oregon

Sales, Customer Service

Preneed Insurance Plans

Collect all documents

100% Phone Sales

Appointment setting

Family counseling

Grief and end of life counseling

Sales presentations and product education

Linktech Technologies May 2007 to July 208 (Temp to Hire)

Retention Officer Customer Service Beaverton, Oregon

Proprietary Program training

As high as 87% customer retention

Keyword Enhancements

Advertising Consults

Customer Service.

Rate negotiation

Upsell and increase revenue

Establish program value

Bank of America October 2009 to April 2011 ( Temp to Hire)

MHA HAMP Loan Processor Hillsboro, Oregon ( second shift – second job )

EDGE and STATUSMART trained

Data and document collection

Appraisal and Insurance ordering

Credit analysis

Prepare file for underwriting

Meet underwriting conditions

Prepare for loan documents

Co-ordinate signing and closing

Support loan officers

Maintain files and documents

Add documents to imaged file

EDUCATION:

Chaffee Junior College Alta Loma CA.

Business Management

Cal Poly Pomona Pomona CA.

Business Management

Dale Carnegie Course Fullerton CA.

“How To Win Friends and Influence People”

Tommy Hopkins Course San Diego CA.

“It’s Time To Manage Time”

The Marketing Resource Group Newport Beach CA.

“Gorilla Marketing”

REFERENCES UPON REQUEST

“ THANK YOU “

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