Help desk, Desktop Support Technician, IT Specialist

Shayla M. Favors

*** ******** **. *****, ** ***62 H: 229-***-**** C: 229-***-**** **********@*****.***

OBJECTIVE

To obtain a position in the Information Technology field to utilize my skills and abilities and achieve professional growth for a reputed company.

EDUCATION

Associate of Applied Science April 2015 Albany Technical College

Major: Computer Information Systems - Networking Specialist

Associate of Applied Science December 2014 Albany Technical College

Major: Computer Information Systems - PC Maintenance

Associate of Science May 2011 Darton College

Major: Computer Information Systems

SKILLS & ABILITIES

Programming Experience – C++, Visual Basic

Raptor

Operating Systems – Windows XP, Windows 7

Microsoft Office (Word, PowerPoint, Excel)

Virtual Box

Windows Server 2008

COLLEGE EXPERIENCE AND PROJECTS

Demonstrated use of commands using command prompt, computer utilities and tools to perform preventive maintenance and resolve problems and common issues

Practical experience with disassembling and reassembling computer system

Demonstrated the ability to install, manage, repair, and troubleshoot computer hardware and software

Practical experience configuring and managing DHCP and DNS infrastructure services

Configured wireless access point or router and attach a wireless client

Managed user accounts using Active Directory

CERTIFICATIONS & ACTIVITIES

Testout PC Pro

CompTIA A+

National Honors Technical Society

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