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Customer Service Manager

Denver, CO
March 28, 2018

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Keith McNabb

Professional Experience

Import/Export Intern June 2014 – August 2014

W.J. Brynes & Company

A privately held international customs brokerage firm and freight forwarding provider

Performed customer service calls

Responsible for billing, collection and depositing funds

Completed importer security files and managed customer service

Manager of Collections June 2015 – August 2015

Promoted to manager of Collections Department

Specialized in client and company relations

Balanced unpaid and paid invoices

Carpenter/General Contractor Apprentice June 2016 – August 2016

RD Construction

A general contracting company focused on high end homes in the Seattle area.

Familiar with house and property development from ground up

Commonly performed maintenance issues for current home owners

Assistant to lead carpenter


University of Denver, Undergraduate, Denver, CO Expected Graduation: June 2018

Major: Management

Minor: Business Analytics

Universidad de Pablo de Olavide, Seville, ES September-December 2016

Study Abroad Program

With a focus in Business and Spanish

Leadership Experience

Captain - Crystal Mountain Alpine Club (CMAC) November 2013- May-2014

#1 skier in the NW Region

2013-2014 Northwest Cup Winner

House Builder - Habitat for Humanity March 2015

Assistant/Mentor - Ronald McDonald House Charities of Denver, Inc. May 2015


Computer: Certified in Excel, Word and PowerPoint. Proficient with JMP, Minitab, Tableau, GIS, and R.

Language: Proficient in Spanish

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