Experienced IT Manager/Director with a disciplined background in organizing disparate groups in common goals. Solid background in DR, Server, and App Administration.
SUMMARY OF QUALIFICATIONS
● Over 35 years of successful IT work.
● Managed large scale projects, with budgets exceeding $3 million.
● Developed relationships with internal/external Management/Employees and
external Vendors/Clients, based on trust and knowledge.
Server/Backup Admin Jun 2015-Aug 2017
Centris Information Services Longview, TX
CIS provides IT Services to the four Companies within the organization
●Created successful Backup/Disaster Recovery processes for US and MX sites
●Continuously monitor backup jobs to insure availability of data.
●Managed Servers/Workstations in three Virtual Environments – all VMware
●Saved tens of thousands of dollars in lost revenue due to several expedient VM and
PM Server recoveries.
Enterprise Backup Software Administrator Mar 2008 – Sep 2014
Etech, Inc Nacogdoches, TX
Etech is a Call Center Company with multiple locations in Texas, India, and Jamaica.
●Created successful Backup/Disaster Recovery processes for Nacogdoches and Lufkin sites. ●Continuously monitor backup jobs to insure availability of data.
●Saved hundreds of thousands of dollars in lost revenue due to several expedient bare-
metal server recoveries – one-hour-recovery versus several hours to rebuild from
scratch, at $30,000/hr of downtime.
IT Manager – Nacogdoches Call Center Mar 2007 – Mar 2008
Etech, Inc Nacogdoches, TX
●Managed day-to-day IT Functions at the Nacogdoches Call Center.
●Transitioned dysfunctional IT Staff into a productive group of Employees.
Manager – Technical Support for Students Jul 2004 – Mar 2007
SFA State University Nacogdoches, TX
●Created/Setup the Student Help Assisting Computing Knowledge (SHACK) – providing
Technical Support for SFA Students.
●Setup backup schema for SHACK desktops and servers.
●Managed day-to-day functions of the SHACK.
●Managed 13 Employees.
●Merged Faculty/Staff Help Desk with the SHACK; a single group to provide Tech Support.
●Setup production desktop computer systems at the SHACK.
●Setup Windows Server 2003 system for SHACK Tech use, including repository of
●Trained SHACK Techs how to use Numara's (formerly Intuit's) TrackIt! Help Desk Software.
●Created several contingent floor plans for a new SHACK building, including Electrical
and data/telecomm wiring layouts, lighting layouts, mechanical/telecomm closets, etc.
Technical Support Specialist II Mar 2003 – Mar 2004
SFA State University Nacogdoches, TX ●Responsible for maintenance/support for more than four thousand Macintosh and PC
computer systems and respective applications.
Director of Information Systems Mar 1997 – Feb 2002
Nacogdoches Memorial Hospital (NMH) Nacogdoches, TX
●Responsible for two search processes for new Hospital Information System. Completed
first search process with the CFO. The first Vendor failed to install their promised
system, so search process began anew. Was asked by the Hospital Administrator and new
CFO to be the Facilitator of the second HIS Search Committee.
●Added over 40 Servers to the LAN.
●Worked with architectural firm to design and construct new HIS Cold Room, including
space, air, and electrical requirements.
●Received several Brainbench certifications.
●Set up Help Desk system for End User support and added three HD positions.
●Installed Cisco equipment for internet connection. Replaced this with faster, less
expensive technology when it became available.
2019 Toler Road - #204-II ● Longview, TX 75605 ● 903-***-**** ● email@example.com
●Oversaw replacement of entire network infrastructure – cabling, hardware, software.
●Installed network management software.
●Set up a WAN for Physical Therapy site and later added equipment to support 3 Rural
Health Clinics, using Cisco routers.
●Selected for the International Who’s Who of Information Technology.
●Added Telemedicine and Video Conferencing capabilities to LAN.
LAN Administrator (NMH) 1995 - 1997
Novell Certified NetWare Engineer (Triad) 1991 - 1995
Technical Assistant, Microcomputer Repair Work Center (US Navy) 1990 - 1991
Work Center Supervisor, Microcomputer Repair (US Navy) 1988 - 1990
Technician, Microcomputer Repair Work Center (US Navy) 1987 - 1988
Technician, Naval Intelligence Processing System Work Center (US Navy) 1987
Advanced Electronics Student – Data Systems Technician – NIPSTRAFAC 1985 - 1987
●Several training classes with SFASU. Microsoft and Apple. 2002 - 2007
●Numerous training sessions with Nacogdoches Memorial Hospital. 1995 – 2001
(Management and Technical)
●TeKnowlogy Education Centers; Dallas, TX 1995
NetWare 3.11 to 4.x Upgrade and NetWare 4.1 Design and Implementation
●Network Institute of America; Kansas City, MO 1991
Received Novell Certified NetWare Engineer training.
Only student in this (pilot) Accelerated Course to pass all tests before leaving KC.
●Navy/Zenith Technical Training Course; Alameda, CA 1989
●Xerox 6060 Personal Computer, 6085 Workstation, and 4045 Laser Printer 1988
maintenance courses; Oakland, CA
●Xerox 860 Word Processor maintenance course; San Diego, CA 1987
●Naval Intelligence Processing System Training Facility; Key West, FL 1985 - 1987
Basic Concepts of Effective Leadership; Mare Island, CA
Data Systems Technician School; Mare Island, CA
Basic Electricity and Electronics School; San Diego, CA
Basic Training; United States Navy; San Diego, CA