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Customer Service Sales

Houston, TX
March 22, 2018

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Monique Collins

**** ***** ** *******, ***** ****5/ 832-***-****/


To gain a position that will utilize my mental, natural, professional, and educational knowledge and abilities

Motivated, personable business professional with diverse talents and strong work history. Talent for quickly mastering concepts and tasks. Accustomed to handling high volume, deadline-driven task. Demonstrated history of producing winning outcomes, increase revenue and organizational change. Versatile-able to maintain humor under pressure. Excellent team building skills.

Skills Summary

Project management Report Preparation

General office skills Scheduling

Computer savvy Marketing & Sales

Customer service Front Office Operations


Communication Reports & Presentation

Communicate sales opportunities to clients via e-mail, phone, or fax

Prepare contracts, revenue reports, and invoices for district manager of sales

Rapidly learn and master varied computer programs; fluent in Microsoft Office

Customer Service/ Marketing/Problem Solving

Oversee front-office operations and provide impeccable customer service

Handle switchboard operations during peak time

Helped simplify operations and communications by training store managers and customer service reps in suggestive selling and loan upgrades

Lunched thriving inner office practices, increasing employee efficiency and growing the loan balance by 16% in two years

Employment History

EZ Money Loan Services /Store manager 2006-2012 Houston, Texas

Kirkland’s / Sales Associate 2004-2006 Houston, Texas

New Believer’s Ministries /Director of Hospitality 2008-present

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