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Support Manager

Location:
Bronx County, NY
Posted:
March 22, 2018

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Resume:

JONATHAN D. SLAVIN

EMAIL: ac4wcx@r.postjobfree.com

*** **** ***** **. ***** 5-D RIVERDALE, NY 10463 PHONE 646-***-****

TECHNICAL SKILLS

OPERATING SYSTEMS MACINTOSH OS X 10.X, IOS, MICROSOFT WINDOWS

10/8.1/7XP

NETWORK SYSTEMS OPEN DIRECTORY, ACTIVE DIRECTORY, OFFICE 365

SERVERS WINDOWS SERVER 2012/2008/2003/2000, SMALL BUSINESS

SERVER 2016/2008/2003

EMAIL SYSTEMS MICROSOFT EXCHANGE, HOSTED EXCHANGE

MANAGEMENT

NETWORK DEVICES APPLE WIRELESS ROUTERS, APPLE TIME CAPSULE,

LYNKSYS ROUTERS, SONICWALL FIREWALLS, DELL

SWITCHES

HARDWARE APPLE SERVERS/WORKSTATIONS, HP

SERVERS/WORKSTATIONS, DELL SERVERS/WORKSTATIONS

MOBILE DEVICES APPLE IPHONE, APPLE IPAD, ANDROID, BLACKBERRY,

MICROSOFT SURFACE

TELEPHONE SYSTEMS SHORETEL, VOIP PHONE SYSTEMS

INCIDENT/TICKETING REMEDY, FOOTPRINTS, SERVICENOW

SOFTWARE

REMOTE SUPPORT APPLE REMOTE DESKTOP, WINDOWS REMOTE DESKTOP,

SOFTWARE LANDESK, LOGMEINRESCUE, LOGMEIN123, TEAMVIEWER

TEAM LEAD & PROJECT MANAGEMENT

MGM SUDIOS INC/EPIX ENTRAINMENT MANAGED TEAM OF 6 TECHNICIANS DEPLOYING APPLE

MIGRATING USERS AND COMPUTERS FROM VIACOM TO MGM CORPORATE NEWORK

CONSOLIDATED DATA SERVICES TRAINED LEVEL I/II HP SUPPORT PERSONNEL FOR

SUPPORT HANDOVER

ZONES, INC. MANAGED 2, 5 MAN TEAMS DEPLOYING APPLE

COMPUTERS FOR RICHARDSON, TX INDEPENDENT SCHOOL DISTRICT ELEMENTARY SCHOOLS

CICOR AEROSPACE AND DEFENSE TECHNOLOGY SITE MANAGER

MANAGED PROJECT TO CONVERT COMPANY VPN ACCESS

FROM CISCO CLIENT TO CISCO ANYWHERE CONNECT.

COORDINATED TESTING OF RELIABILITY AND ACCESS

MANAGED PROJECT TO CONVERT WIRELESS FACTORY

FLOOR TO A HARD-WIRED ENVIRONMENT

TRIBORO QUILT MANUFACTURING CORP. MANAGED PROJECT MIGRATING 80 USERS FROM POP

EMAIL ACCOUNTS TO HOSTED MICROSOFT EXCHANGE ENVIRONMENT

MANAGED PROJECT TO CONFIGURE APPLE IPADS WITH SHARED ICLOUD, OFFICE 365, MICROSOFT OFFICE MOBILE, AND DROP BOX ACCOUNTS. UPLOADED PROMOTIONAL VIDEOS FOR SALES TEAM FOR USE AT TRADE SHOWS

CONDUCTED NEW-HIRE IT ORIENTATION SEMINARS ON USE OF COMPANY SYSTEMS

NEGOTIATED CONTRACTS WITH VENDORS FOR NEW INTERNAL PHONE AND VOICE MAIL SYSTEM. NEGOTIATED WITH XEROX FOR RENEWING LEASE ON BUILDING MULTI-COPIERS. NEGOTIATED WITH FEDEX FOR NEW INTERNATIONAL SHIPPING RATES WITH CHINESE FACTORY

MANAGED PROJECT IMPLEMENTING SECURE BUILDING ACCESS USING WINDSX

IMG WORLDWIDE, INC. MANAGED 6 PERSON, CROSS-REGION, ON-SITE, DESK-

SIDE SERVICE TEAM LOCATED IN NYC, LEXINGTON, KY,

AND CLEVELAND, OH. EVALUATED JOB PERFORMANCE/ADHERENCE TO COMPANY RULES AND PROCEDURES

ALL COVERED TEAM LEAD FOR CLIENT/SERVER REFRESH PROJECTS

LEAD MACINTOSH/WINDOWS SUPPORT ENGINEER ON THE

CLIENT SERVICE CENTER

LED PROJECT TO RESTRUCTURE, REWIRE AND RECONFIGURE NETWORK TOPOGRAPHY FOR THE CENTER FOR CONSTITUTIONAL RIGHTS

WEBER SHANDWICK SINGLE-HANDEDLY COMPLETED PROJECT REORGINAZING

GLOBAL EMAIL DISTRIBUTION LISTS AND CREATED COMPANY-WIDE NAMING CONVENTION. CONSOLODATED 10,000 DESTRIBUTION LISTS DOWN TO 2,000

HEARST MAGAZINES MANAGED 3 FREELANCE MACINTOSH TECHNICIANS FOR

LAUNCH OF OPRAH WINFREY’S MAGAZINE

PUBLISHED WORKS

MEMORIAL SLOAN KETTERING AUTHORED INFORMATION SERVICES POLICIES AND

PROCEDURES FOR ADOPTION OF MAC OS X IN STUDENT RESEARCH LABS

TRIBORO QUILT MANUFACTURING CREATED MANUAL AND USER TUTORIAL FOR NEW

COMPANY PHONE SYSTEM

WROTE DOCUMENT ON SAFE EMAIL PRACTICES INCORPORATING HISTORY AND PROLIFERATION OF EMAIL VIRUSES

AWARDS & ACHIEVEMENTS

ALL COVERED HEROES AWARD FOR OUTSTANDING WORK FOR IN-

MARKET CLIENT SUPPORT

IMG WORLDWIDE. INC. REDUCED NUMBER OF BREACHED TICKETS BY 20% AFTER

2 MONTHS

WORK EXPERIENCE

7/2010 - Present Computer Warriors New York, NY

(Self-Employed) President/On-Site Macintosh/Windows Support Technician/Analyst

12/2016 - Present FieldNation.com New York, NY

(Independent Contractor/On-Site Consultant) - IT Support Analyst

Contracts with DiverseNet

Installs 120 Dynatouch Kiosks throughout the New York City Housing

Authority management offices

Contracts with SmartSource, Inc.

Team lead for AECOM. Managed team deploying 175 new replacement systems

Preformed Windows and Dell Patch management

Liaised with network operations center for data transfer and installing/configuring

AutoCad software and civil engineering programs

1/2018 Philips Lighting New York, NY

(Project - Win 10 Upgrade New York Remote Sales and client support Staff)

Assisted 7 users with backing up their existing data to their Microsoft OneDrive For Business

Migrated he existing HP laptops from Windows 7 to Windows 10

Configured Office 360 with One Drive for Business to after installation of Windows 10

Restored the users data and provided post Installation on site support

12/2017 Metro-Goldwyn-Mayer Studios Inc. Studio/EPIX Entertainment New York, NY

(Project - On site Technical Team Lead)

Managed team of 6 technicians that physically connected new Lenovo think PC, laptop, Apple MacBook Pro, and iMacs to the new MGM corporate network

Directly reports to MGM Project Manager, Information Services Vice President, and corporate CTO

Solely responsible for all Apple Macintosh hardware and software for new MGM Epic Office

Provide level 3 support

12/2017 USI Insurance Summit, NJ

(Senior Windows 10 Technical Migration Team Member)

Led system integration during acquisition process of Wells Fargo Insurance to USI Insurance

Rolled out 300 Microsoft Surface Pro, Surface laptops and Dell VDI terminals running Windows 10 Enterprise USI corporate Network

Preformed level 3 pro migration migration services, including but not limited to, configuring user’s corporate e-mail on iOS devices and Android phones, and configured user accounts for remote CITIX access.

8/2017 - 11/2017 NY Philharmonic Orchestra New York,NY

(Windows 10 migration project Consultant)

Coordinated the migration of 12 computers running Windows 7 Pro to new Dell hardware running Windows 10 Enterprise version

Create Windows 10 images with Clonezilla and host the images on a network share

Used Cloanzilla to reimagine PC workstations

Preformed Windows and Dell Patch management

Used Forensit Tranzwiz to copy user profiles from existing workstations and then migrate them to new Window10 Workstations

Assisted in House IT support with creating and implementing Group Policies for Windows 10 deployment

11/2017 Grant Thornton New York, NY

(Project Team lead - Phone migration to Microsoft Skype for Business environment)

Managed a team of twelve technicians onsite and coordinated with Remote Network Operations Center

Organized and precipitated the removal over 375 Avaya phones and 30 Polycom analog Sounds Stations from all users desks and conference rooms meeting rooms though out the building

Coordinated the installation of new IP based Polycom Trio phone and AdioCodes Model 405 phones in all conference and meeting rooms

Deployed for all Executive users AduioCodes Model 450 Microsoft Skype for Business phones

Provided nightly status reports of daily progress and IP address of the Conference and meeting room systems

Assisted in house Team managers with the distribution of Jaba headset for all non executive users

Provided and coordinated technical assistance to end user for setting up Skype for Business on users computers with headsets

Trained in house technical support to assist users with configuring headsets for use with Skype for Business on users computers

11/2017 Grant Thornton Islen, NJ

(Project Team Lead - Phone migration to Microsoft Skype for Business Environment)

Managed a team of two technicians onsite and coordinated with both on-site Corporate Project Manager and Remote Network Operations Center

Organized and precipitated the removal of 200 Avaya phones and 20 Polycom analog Sound Stations from all users desks and conference rooms

Coordinated the installation of new IP based Polycom Trio phone and AdioCodes Model 405 phones in all conference and meeting rooms

Deployed for all Executive users AduioCodes Model 450 Microsoft Skype for Business phones

Provided nightly status reports of daily progress and IP address of the Conference and meeting room systems

Assisted in house Team managers with the distribution of Jaba headset for all non executive users

Provided and coordinated technical assistance to end user for setting up Skype for Business on users computers with headsets

6/2017 - 9/2017 Global Brands Group New York, NY

(Senior Team member - Windows 10 Migration project - Empire State Building)

Migrating Windows 7 workstations on Delta Domain to Windows 10 workstation on Gbg.world domain

Migrating Macintosh workstations from Delta domain to gbg.world domain.

Transferring user data from end of life workstations to new replacement Windows 10 and Macintosh systems

Using Unix terminal commands to enable and repair repair user permissions on Macintosh systems after migration to new gbg.world domain

Installing and activating Office 365 clients for both Macintosh and Window 10 systems on new gbg.world domain.

Preformed Mac OS Operating system upgrades to MacOS 10.13 and installed system updates.

2/2017 - 6/2017 Marina Maher Communication, an Omnicom Group Company New York, NY (Consultant - Desktop Administrator)

Provided senior desktop support for both Windows and Macintosh system users

Lead new hire user orientations

12/2016 - 2/2017 Consolidated Data Service (CDS) New York, NY

(On-Site Consultant) - Level III Technical Support Analyst

Provided senior level oversight of transition from CDS support to HP support

services

Was Assistant team lead. Assigned user requests via Footprints Ticketing System

Provided on-site and remote Macintosh and Windows technical support for over 600

users located across multiple agencies within the Omnicom Group of companies

9/2016 - 11/2016 Zones, Inc. Chicago, IL

(On-Site Consultant) – Team Manager, Apple Technology, Richardson Independent School District

– Richardson, Texas

Traveled on a weekly basis from New York to Richardson, Texas

Managed two teams of desktop engineers with the installation and set up of Apple

Computer hardware in school classrooms.

Net booted Apple hardware for installation of Richardson School District’s custom

created operating system and software

7/2016 - 9/2016 Norinsberg Law New York, NY

(On-Site Consultant) – Remote Support Consultant

Coordinated migration of EmployeeJustice.com and Norinsberg Law mail exchange hosting

records to new mail provider, Rackspace.com.

Managed Active Directory user accounts

Provided on-site and remote support for company lawyers and legal aides

8/2016 - 9/2016 Simpson, Thatcher, and Bartlett LLP New York, NY

(On-Site Consultant) – Managing Windows 10 Migration

Provided on-site assistance for Windows 10 deployment

Used MobileIron on Apple iPhones for secure corporate email communications

9/2015 - 7/2016 Cicor Aerospace and Defense Hauppauge, NY

(On-Site Consultant - IT Support Analyst)

Provided daily on-site technical workstation, server and printer support for over 100

corporate users

Addressed local network issues including repairing wall mounted network data ports

Created new user accounts in a trusted domain environment.

Created linked Microsoft Exchange mailboxes on a trusted company domain using

Microsoft Exchange Server using Office 365

Created and configured shared print queues with static IP addresses

Managed Shortel corporate phone system for entire Hauppauge facility

Coordinated with mobile phone providers to order new Apple iPhones for

company executives

Liaised with support vendors for Canon copier maintenance

Managed building access using WNDSX secure card system

Managed the upgrade computer hardware for engineering department to new Dell Computer Hardware

Coordinated disposal of electronic waste with support vendors

3/2-15 - 9/2015 Revlon New York, NY

(On-Site Consultant) - Macintosh/Windows IT Support Analyst

Provided daily on-site and remote support for over 400 corporate end-users and

company executives

Administered and maintained over 30 Apple Macintosh computers running

Mac OS 10.X

Connected company Macintosh computers to Active Directory domain

Provided on-site multimedia support for conference rooms

Supported tape back-up storage systems including coordinating sending and

retrieving tapes from off-site storage providers

12/2014 - 3/2015 Yeshiva University, Stern College for Women New York, NY

Macintosh/Multimedia Consultant

Provided daily on-site support to both 20000 students and school faculty members

Configured and connected student and faculty mobile, desktop and laptop devices to

University wireless network

Provided on-site multimedia support for classroom over-head projectors, Smart Boards

and video conferencing equipment within Yeshiva uptown Wilf campus

Set up and configured audio microphones and projectors in school president's

executive boardroom

Used Google Administration Console to administer student Google Drive access and email

accounts

4/2012 -11/2014 Triboro Quilt Manufacturing Corp. New York, NY

Information Technology Consultant

Provided daily on-site and remote technical support for over 100 user workstations

and corporate printers

Configured and maintained company executive computers and mobile iOS devices

including solving iPhone and iPad issues

Managed building access using WINDSX

12/2011 - 4/2012 IMG Worldwide, Inc. New York, NY

(On-site consultant) Desk Side Service Team Lead

Managed 6 person, cross-region, on-site, desk-side service team located in NY and throughout

the United States

9//2010 - 11/2011 Widen & Kennedy New York, NY

(On-site consultant)

Supported over 250 users in a mixed Apple/Windows environment with technical

support on a weekly basis

2/2010 - 9/2010 Vitabyte/The Wonderfactory/Boombox, Inc. New York, NY

(Self-Employed) President/On-Site Macintosh/Windows Support Technician/Analyst

Provided Macintosh and Windows technical support services

Installed Aldello and Point-of-Sale systems for restaurants

Acted as on-site engineer for various clients including: Bradco Graphics, The Wonderfactory

and BoomBox, Inc.

2/2007 - 1/2010 All Covered New York, NY

Level 3 Remote Network Engineer - Central Services Center

Level 2 On-Site Primary Account Administrator - Local Market Engineer

Provided technology recommendations and procured equipment and supported existing

clients’ IT infrastructure

Added SMTP relays on Microsoft Exchange Server for Xerox copy centers

Used IIS administrator to grant access to Active Sync mobile devices and install SSL

certificates

Maintained national remote administration of CITRIX server farms for national and

regional clients

Administered Blackberry Enterprise Server and Apple iOS and Android mobile devices

for client email access

6/2006 - 12/2006 TVT Records, Inc. New York, NY

(Consultant) Senior Desktop Services Engineer

Was responsible for daily administration for over 150 users in a mixed Windows and

Macintosh environment

10/2004 - 5/2006 Weber Shandwick New York, NY

(On-Site Consultant) National Network Administrator

Provided daily support for over 200 Windows XP/2000/NT Professional workstations and

Macintosh OS 10.4 Workstations

7/2004 - 8/2004 Pearson Education New York, NY

(Consultant) IBM Windows/Macintosh Senior Systems Administrator

Provided daily support for over 50 Windows machines, IBM E-Servers, HP Net servers and

Apple XServes

1/2003 - 5/2003 Technowsphere, Inc New York, NY

Senior Associate

Provided field support for Macintosh computers and software

8/2001 - 11/2002 Memorial Sloan-Kettering Cancer Center New York, NY

(Consultant) Network Manager

Performed maintenance for 2000 corporate machines

12/2000 - 8/2001 Sorceron, Inc. New York, NY

(Consultant) Network Manager

Provided daily support for 200 Macintosh and Windows corporate machines

Was Active Directory and Microsoft Exchange administrator

6/1999 - 10/2000 Hearst Magazines New York, NY

Publishing Technology Manager

Responsible for 200 Macintosh users in editorial, graphics and promotional divisions for

Harper's Bazaar, House Beautiful, Popular Mechanics and Smart Money Magazines

3/1997 - 6/1999 Hachette Filipacchi Magazines New York, NY

Macintosh Support Specialist/Email Administrator

Provided daily Macintosh support for 2,000 corporate users and executives

Maintained and administered early implementation of corporate email with hosting provider

EDUCATION

9/1992 - 5/1996 Adelphi University Garden City, NY

B.A. Communications



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