JONATHAN D. SLAVIN
EMAIL: ac4wcx@r.postjobfree.com
*** **** ***** **. ***** 5-D RIVERDALE, NY 10463 PHONE 646-***-****
TECHNICAL SKILLS
OPERATING SYSTEMS MACINTOSH OS X 10.X, IOS, MICROSOFT WINDOWS
10/8.1/7XP
NETWORK SYSTEMS OPEN DIRECTORY, ACTIVE DIRECTORY, OFFICE 365
SERVERS WINDOWS SERVER 2012/2008/2003/2000, SMALL BUSINESS
SERVER 2016/2008/2003
EMAIL SYSTEMS MICROSOFT EXCHANGE, HOSTED EXCHANGE
MANAGEMENT
NETWORK DEVICES APPLE WIRELESS ROUTERS, APPLE TIME CAPSULE,
LYNKSYS ROUTERS, SONICWALL FIREWALLS, DELL
SWITCHES
HARDWARE APPLE SERVERS/WORKSTATIONS, HP
SERVERS/WORKSTATIONS, DELL SERVERS/WORKSTATIONS
MOBILE DEVICES APPLE IPHONE, APPLE IPAD, ANDROID, BLACKBERRY,
MICROSOFT SURFACE
TELEPHONE SYSTEMS SHORETEL, VOIP PHONE SYSTEMS
INCIDENT/TICKETING REMEDY, FOOTPRINTS, SERVICENOW
SOFTWARE
REMOTE SUPPORT APPLE REMOTE DESKTOP, WINDOWS REMOTE DESKTOP,
SOFTWARE LANDESK, LOGMEINRESCUE, LOGMEIN123, TEAMVIEWER
TEAM LEAD & PROJECT MANAGEMENT
MGM SUDIOS INC/EPIX ENTRAINMENT MANAGED TEAM OF 6 TECHNICIANS DEPLOYING APPLE
MIGRATING USERS AND COMPUTERS FROM VIACOM TO MGM CORPORATE NEWORK
CONSOLIDATED DATA SERVICES TRAINED LEVEL I/II HP SUPPORT PERSONNEL FOR
SUPPORT HANDOVER
ZONES, INC. MANAGED 2, 5 MAN TEAMS DEPLOYING APPLE
COMPUTERS FOR RICHARDSON, TX INDEPENDENT SCHOOL DISTRICT ELEMENTARY SCHOOLS
CICOR AEROSPACE AND DEFENSE TECHNOLOGY SITE MANAGER
MANAGED PROJECT TO CONVERT COMPANY VPN ACCESS
FROM CISCO CLIENT TO CISCO ANYWHERE CONNECT.
COORDINATED TESTING OF RELIABILITY AND ACCESS
MANAGED PROJECT TO CONVERT WIRELESS FACTORY
FLOOR TO A HARD-WIRED ENVIRONMENT
TRIBORO QUILT MANUFACTURING CORP. MANAGED PROJECT MIGRATING 80 USERS FROM POP
EMAIL ACCOUNTS TO HOSTED MICROSOFT EXCHANGE ENVIRONMENT
MANAGED PROJECT TO CONFIGURE APPLE IPADS WITH SHARED ICLOUD, OFFICE 365, MICROSOFT OFFICE MOBILE, AND DROP BOX ACCOUNTS. UPLOADED PROMOTIONAL VIDEOS FOR SALES TEAM FOR USE AT TRADE SHOWS
CONDUCTED NEW-HIRE IT ORIENTATION SEMINARS ON USE OF COMPANY SYSTEMS
NEGOTIATED CONTRACTS WITH VENDORS FOR NEW INTERNAL PHONE AND VOICE MAIL SYSTEM. NEGOTIATED WITH XEROX FOR RENEWING LEASE ON BUILDING MULTI-COPIERS. NEGOTIATED WITH FEDEX FOR NEW INTERNATIONAL SHIPPING RATES WITH CHINESE FACTORY
MANAGED PROJECT IMPLEMENTING SECURE BUILDING ACCESS USING WINDSX
IMG WORLDWIDE, INC. MANAGED 6 PERSON, CROSS-REGION, ON-SITE, DESK-
SIDE SERVICE TEAM LOCATED IN NYC, LEXINGTON, KY,
AND CLEVELAND, OH. EVALUATED JOB PERFORMANCE/ADHERENCE TO COMPANY RULES AND PROCEDURES
ALL COVERED TEAM LEAD FOR CLIENT/SERVER REFRESH PROJECTS
LEAD MACINTOSH/WINDOWS SUPPORT ENGINEER ON THE
CLIENT SERVICE CENTER
LED PROJECT TO RESTRUCTURE, REWIRE AND RECONFIGURE NETWORK TOPOGRAPHY FOR THE CENTER FOR CONSTITUTIONAL RIGHTS
WEBER SHANDWICK SINGLE-HANDEDLY COMPLETED PROJECT REORGINAZING
GLOBAL EMAIL DISTRIBUTION LISTS AND CREATED COMPANY-WIDE NAMING CONVENTION. CONSOLODATED 10,000 DESTRIBUTION LISTS DOWN TO 2,000
HEARST MAGAZINES MANAGED 3 FREELANCE MACINTOSH TECHNICIANS FOR
LAUNCH OF OPRAH WINFREY’S MAGAZINE
PUBLISHED WORKS
MEMORIAL SLOAN KETTERING AUTHORED INFORMATION SERVICES POLICIES AND
PROCEDURES FOR ADOPTION OF MAC OS X IN STUDENT RESEARCH LABS
TRIBORO QUILT MANUFACTURING CREATED MANUAL AND USER TUTORIAL FOR NEW
COMPANY PHONE SYSTEM
WROTE DOCUMENT ON SAFE EMAIL PRACTICES INCORPORATING HISTORY AND PROLIFERATION OF EMAIL VIRUSES
AWARDS & ACHIEVEMENTS
ALL COVERED HEROES AWARD FOR OUTSTANDING WORK FOR IN-
MARKET CLIENT SUPPORT
IMG WORLDWIDE. INC. REDUCED NUMBER OF BREACHED TICKETS BY 20% AFTER
2 MONTHS
WORK EXPERIENCE
7/2010 - Present Computer Warriors New York, NY
(Self-Employed) President/On-Site Macintosh/Windows Support Technician/Analyst
12/2016 - Present FieldNation.com New York, NY
(Independent Contractor/On-Site Consultant) - IT Support Analyst
Contracts with DiverseNet
Installs 120 Dynatouch Kiosks throughout the New York City Housing
Authority management offices
Contracts with SmartSource, Inc.
Team lead for AECOM. Managed team deploying 175 new replacement systems
Preformed Windows and Dell Patch management
Liaised with network operations center for data transfer and installing/configuring
AutoCad software and civil engineering programs
1/2018 Philips Lighting New York, NY
(Project - Win 10 Upgrade New York Remote Sales and client support Staff)
Assisted 7 users with backing up their existing data to their Microsoft OneDrive For Business
Migrated he existing HP laptops from Windows 7 to Windows 10
Configured Office 360 with One Drive for Business to after installation of Windows 10
Restored the users data and provided post Installation on site support
12/2017 Metro-Goldwyn-Mayer Studios Inc. Studio/EPIX Entertainment New York, NY
(Project - On site Technical Team Lead)
Managed team of 6 technicians that physically connected new Lenovo think PC, laptop, Apple MacBook Pro, and iMacs to the new MGM corporate network
Directly reports to MGM Project Manager, Information Services Vice President, and corporate CTO
Solely responsible for all Apple Macintosh hardware and software for new MGM Epic Office
Provide level 3 support
12/2017 USI Insurance Summit, NJ
(Senior Windows 10 Technical Migration Team Member)
Led system integration during acquisition process of Wells Fargo Insurance to USI Insurance
Rolled out 300 Microsoft Surface Pro, Surface laptops and Dell VDI terminals running Windows 10 Enterprise USI corporate Network
Preformed level 3 pro migration migration services, including but not limited to, configuring user’s corporate e-mail on iOS devices and Android phones, and configured user accounts for remote CITIX access.
8/2017 - 11/2017 NY Philharmonic Orchestra New York,NY
(Windows 10 migration project Consultant)
Coordinated the migration of 12 computers running Windows 7 Pro to new Dell hardware running Windows 10 Enterprise version
Create Windows 10 images with Clonezilla and host the images on a network share
Used Cloanzilla to reimagine PC workstations
Preformed Windows and Dell Patch management
Used Forensit Tranzwiz to copy user profiles from existing workstations and then migrate them to new Window10 Workstations
Assisted in House IT support with creating and implementing Group Policies for Windows 10 deployment
11/2017 Grant Thornton New York, NY
(Project Team lead - Phone migration to Microsoft Skype for Business environment)
Managed a team of twelve technicians onsite and coordinated with Remote Network Operations Center
Organized and precipitated the removal over 375 Avaya phones and 30 Polycom analog Sounds Stations from all users desks and conference rooms meeting rooms though out the building
Coordinated the installation of new IP based Polycom Trio phone and AdioCodes Model 405 phones in all conference and meeting rooms
Deployed for all Executive users AduioCodes Model 450 Microsoft Skype for Business phones
Provided nightly status reports of daily progress and IP address of the Conference and meeting room systems
Assisted in house Team managers with the distribution of Jaba headset for all non executive users
Provided and coordinated technical assistance to end user for setting up Skype for Business on users computers with headsets
Trained in house technical support to assist users with configuring headsets for use with Skype for Business on users computers
11/2017 Grant Thornton Islen, NJ
(Project Team Lead - Phone migration to Microsoft Skype for Business Environment)
Managed a team of two technicians onsite and coordinated with both on-site Corporate Project Manager and Remote Network Operations Center
Organized and precipitated the removal of 200 Avaya phones and 20 Polycom analog Sound Stations from all users desks and conference rooms
Coordinated the installation of new IP based Polycom Trio phone and AdioCodes Model 405 phones in all conference and meeting rooms
Deployed for all Executive users AduioCodes Model 450 Microsoft Skype for Business phones
Provided nightly status reports of daily progress and IP address of the Conference and meeting room systems
Assisted in house Team managers with the distribution of Jaba headset for all non executive users
Provided and coordinated technical assistance to end user for setting up Skype for Business on users computers with headsets
6/2017 - 9/2017 Global Brands Group New York, NY
(Senior Team member - Windows 10 Migration project - Empire State Building)
Migrating Windows 7 workstations on Delta Domain to Windows 10 workstation on Gbg.world domain
Migrating Macintosh workstations from Delta domain to gbg.world domain.
Transferring user data from end of life workstations to new replacement Windows 10 and Macintosh systems
Using Unix terminal commands to enable and repair repair user permissions on Macintosh systems after migration to new gbg.world domain
Installing and activating Office 365 clients for both Macintosh and Window 10 systems on new gbg.world domain.
Preformed Mac OS Operating system upgrades to MacOS 10.13 and installed system updates.
2/2017 - 6/2017 Marina Maher Communication, an Omnicom Group Company New York, NY (Consultant - Desktop Administrator)
Provided senior desktop support for both Windows and Macintosh system users
Lead new hire user orientations
12/2016 - 2/2017 Consolidated Data Service (CDS) New York, NY
(On-Site Consultant) - Level III Technical Support Analyst
Provided senior level oversight of transition from CDS support to HP support
services
Was Assistant team lead. Assigned user requests via Footprints Ticketing System
Provided on-site and remote Macintosh and Windows technical support for over 600
users located across multiple agencies within the Omnicom Group of companies
9/2016 - 11/2016 Zones, Inc. Chicago, IL
(On-Site Consultant) – Team Manager, Apple Technology, Richardson Independent School District
– Richardson, Texas
Traveled on a weekly basis from New York to Richardson, Texas
Managed two teams of desktop engineers with the installation and set up of Apple
Computer hardware in school classrooms.
Net booted Apple hardware for installation of Richardson School District’s custom
created operating system and software
7/2016 - 9/2016 Norinsberg Law New York, NY
(On-Site Consultant) – Remote Support Consultant
Coordinated migration of EmployeeJustice.com and Norinsberg Law mail exchange hosting
records to new mail provider, Rackspace.com.
Managed Active Directory user accounts
Provided on-site and remote support for company lawyers and legal aides
8/2016 - 9/2016 Simpson, Thatcher, and Bartlett LLP New York, NY
(On-Site Consultant) – Managing Windows 10 Migration
Provided on-site assistance for Windows 10 deployment
Used MobileIron on Apple iPhones for secure corporate email communications
9/2015 - 7/2016 Cicor Aerospace and Defense Hauppauge, NY
(On-Site Consultant - IT Support Analyst)
Provided daily on-site technical workstation, server and printer support for over 100
corporate users
Addressed local network issues including repairing wall mounted network data ports
Created new user accounts in a trusted domain environment.
Created linked Microsoft Exchange mailboxes on a trusted company domain using
Microsoft Exchange Server using Office 365
Created and configured shared print queues with static IP addresses
Managed Shortel corporate phone system for entire Hauppauge facility
Coordinated with mobile phone providers to order new Apple iPhones for
company executives
Liaised with support vendors for Canon copier maintenance
Managed building access using WNDSX secure card system
Managed the upgrade computer hardware for engineering department to new Dell Computer Hardware
Coordinated disposal of electronic waste with support vendors
3/2-15 - 9/2015 Revlon New York, NY
(On-Site Consultant) - Macintosh/Windows IT Support Analyst
Provided daily on-site and remote support for over 400 corporate end-users and
company executives
Administered and maintained over 30 Apple Macintosh computers running
Mac OS 10.X
Connected company Macintosh computers to Active Directory domain
Provided on-site multimedia support for conference rooms
Supported tape back-up storage systems including coordinating sending and
retrieving tapes from off-site storage providers
12/2014 - 3/2015 Yeshiva University, Stern College for Women New York, NY
Macintosh/Multimedia Consultant
Provided daily on-site support to both 20000 students and school faculty members
Configured and connected student and faculty mobile, desktop and laptop devices to
University wireless network
Provided on-site multimedia support for classroom over-head projectors, Smart Boards
and video conferencing equipment within Yeshiva uptown Wilf campus
Set up and configured audio microphones and projectors in school president's
executive boardroom
Used Google Administration Console to administer student Google Drive access and email
accounts
4/2012 -11/2014 Triboro Quilt Manufacturing Corp. New York, NY
Information Technology Consultant
Provided daily on-site and remote technical support for over 100 user workstations
and corporate printers
Configured and maintained company executive computers and mobile iOS devices
including solving iPhone and iPad issues
Managed building access using WINDSX
12/2011 - 4/2012 IMG Worldwide, Inc. New York, NY
(On-site consultant) Desk Side Service Team Lead
Managed 6 person, cross-region, on-site, desk-side service team located in NY and throughout
the United States
9//2010 - 11/2011 Widen & Kennedy New York, NY
(On-site consultant)
Supported over 250 users in a mixed Apple/Windows environment with technical
support on a weekly basis
2/2010 - 9/2010 Vitabyte/The Wonderfactory/Boombox, Inc. New York, NY
(Self-Employed) President/On-Site Macintosh/Windows Support Technician/Analyst
Provided Macintosh and Windows technical support services
Installed Aldello and Point-of-Sale systems for restaurants
Acted as on-site engineer for various clients including: Bradco Graphics, The Wonderfactory
and BoomBox, Inc.
2/2007 - 1/2010 All Covered New York, NY
Level 3 Remote Network Engineer - Central Services Center
Level 2 On-Site Primary Account Administrator - Local Market Engineer
Provided technology recommendations and procured equipment and supported existing
clients’ IT infrastructure
Added SMTP relays on Microsoft Exchange Server for Xerox copy centers
Used IIS administrator to grant access to Active Sync mobile devices and install SSL
certificates
Maintained national remote administration of CITRIX server farms for national and
regional clients
Administered Blackberry Enterprise Server and Apple iOS and Android mobile devices
for client email access
6/2006 - 12/2006 TVT Records, Inc. New York, NY
(Consultant) Senior Desktop Services Engineer
Was responsible for daily administration for over 150 users in a mixed Windows and
Macintosh environment
10/2004 - 5/2006 Weber Shandwick New York, NY
(On-Site Consultant) National Network Administrator
Provided daily support for over 200 Windows XP/2000/NT Professional workstations and
Macintosh OS 10.4 Workstations
7/2004 - 8/2004 Pearson Education New York, NY
(Consultant) IBM Windows/Macintosh Senior Systems Administrator
Provided daily support for over 50 Windows machines, IBM E-Servers, HP Net servers and
Apple XServes
1/2003 - 5/2003 Technowsphere, Inc New York, NY
Senior Associate
Provided field support for Macintosh computers and software
8/2001 - 11/2002 Memorial Sloan-Kettering Cancer Center New York, NY
(Consultant) Network Manager
Performed maintenance for 2000 corporate machines
12/2000 - 8/2001 Sorceron, Inc. New York, NY
(Consultant) Network Manager
Provided daily support for 200 Macintosh and Windows corporate machines
Was Active Directory and Microsoft Exchange administrator
6/1999 - 10/2000 Hearst Magazines New York, NY
Publishing Technology Manager
Responsible for 200 Macintosh users in editorial, graphics and promotional divisions for
Harper's Bazaar, House Beautiful, Popular Mechanics and Smart Money Magazines
3/1997 - 6/1999 Hachette Filipacchi Magazines New York, NY
Macintosh Support Specialist/Email Administrator
Provided daily Macintosh support for 2,000 corporate users and executives
Maintained and administered early implementation of corporate email with hosting provider
EDUCATION
9/1992 - 5/1996 Adelphi University Garden City, NY
B.A. Communications