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Customer Service Information Technology

Location:
Johannesburg, GP, South Africa
Posted:
March 21, 2018

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Resume:

Curriculum Vitae of Makungu Machabe

*. PERSONAL DETAILS

Surname : Machabe

First Names : Makungu

ID Number : 950-***-**** 087

Gender : Female

Health : Good

Nationality : South African

Home Language : Isizulu

Other Languages : English, Xitsonga, Tshivenda and SiSwati

Driver’s licenses : Code 10

Criminal record : no criminal record

2.CONTACT DETAILS

Contact Number : 076-***-**** or 066-***-****

Email Address : ac4vwp@r.postjobfree.com

Postal Address : P.O. Box 5557

: Nelspruit

: 1200

3. EDUCATIONAL HISTORY

3.1 MATRICULATION

Name of School : Ximoyi khosa high

Highest Education : Senior Certificate (Grade 12)

Subjects Passed : English level 4, Xitsonga, Economics, Business Studies, Accounting, Religion studies, and Life Orientation

Year Completed : 2012

3.2 TERTIARY QUALIFICATION

Name of institution : University of Venda

Qualification : Bachelor of Administration

Major subjects : Public Admin: Capita Selecta on South Africa

: Issues in National & international Public Admin

: Political Transitions in South Africa

: English Communication skills

: Public Admin: Context of Management

: Selected topics of public Administration

: Development Studies: Technology and Communication

: Local Gov Admin: Development in South Africa

Year obtained : 2016

COMPUTER COMPETENCE

Name of institution : University of Venda

Qualification : Computer Applications and Packages

Major subjects : Concepts of Information Technology

: Operating System: Windows

: Microsoft Word Processing: office

: Microsoft Spreadsheets: Excel

: Microsoft Database: Access

: Microsoft Presentation: PowerPoint

: Microsoft Internet: explorer

Year Completed : 2014

POST GRADUTE QUALIFICATION

Name of institution : University of Venda

Qualification : Bachelor of Administration Honours

Major subjects : Development institutions and governance

: Research methodology with mini dissertation

: Management development

: Development theories

: Community development

Year obtained : 2017

4. SKILLS AND COMPETENCE

Strong Administrative skills

Computer literacy skills (Microsoft Word, Excel, PowerPoint, and Outlook)

Good communication skills (verbal and written)

Skilled telephone etiquette

Excellent time management

Ability to work under pressure independently and in a team

Good interpersonal skills and communication skills

Planning and problem solving skills

Presentation skills

Customer service skills

5. WORK EXPERIENCE

5.1 Road accident fund (Assistant Administrator)

Duties

-Document service and data capturing.

-Hospital service centres and Community service centres.

-Registration of direct claims and supplier claims, Stamping of files, checking for duplicate claims. Confirming information on supplier claims submitted on spreadsheet; Capturing details on the registration system.

-verification and validation of registered claims, and mobile RAF.

-Other duties

-Provide a secretariat / receptionist support service.

-Receive and refer the calls to the respective role players.

-Typing of documents within the unit. Minute taking. Draft routine correspondence and reports. -Filing and administration of documents

-Distribute all incoming and outgoing documents.

-Remain up to date with regard to prescripts / policies and procedures applicable to work environment to ensure efficient and effective.

Duration 2016/12/02 -2017/11/30

5.2 University of Venda, Mentorship programme (Centre for Higher Education Teaching and Learning). Academic Development Unit

Duties

-Assist with recruitment, registration and induction of students.

-Facilitate general academic and career development of students.

-Prepare and present lessons in compliance with the University Teaching and Learning plan.

-Assess students, capture marks, analyse, interpret, effect appropriate remedial action and maintain the necessary records.

-Facilitate the distribution of textbooks and student packs.

-Prepare and deliver lecturers to student as per departmental plan.

-Manage own class attendance records, assessments, tests, year marks and all related duties.

-Prepare and manage the POA’S. Assist in the management and facilitation of Students Work Based Experience (WBE).

-Ensure the smooth running of the department and submit regular reports to the Head of Department.

Duration

From 2015/01/01 –To 2016/12/30

6. REFFERENCES

Name

Institution

Position

Contact No:

Prof Vermark N.J

University of venda

Supervisor

015-***-****

Mr B. Dlamini

Road accident fund

Team lead

013-***-****

Miss B. Masina

Road accident fund

Officer

013-***-****

Miss Ngobeni F

Agincourt Community Organization

Director

083-***-**** or 082-***-****



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