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Information Technology Customer Service

New Middletown, OH, 44442
March 21, 2018

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Peter J. Luchansky

**** ************ *****

Canfield, OH 44406





Visionary technology leader of multi-million dollar revenue and growth initiatives grounded solidly on delivering business and economic value. Comfortable in geographically disbursed organizations perfecting high performance work teams in a network architecture. P&L responsibility for medium to large size IT organizations with multi-million-dollar budgets. A professional who can understand the technology issues that a organization is facing and can also understand what the business issue are, and is able to link the two together.


Leadership Development

Negotiation Operations


IT Strategic Planning

Vendor Management

Network Operations

Project Management

Asset Management

Data Warehousing

Relationship Building

IT Procurement

Systems Monitoring

Rapid Application Development

ITIL Expert



Director of Information Technology

Healthcare Information Technology Services

Design and implementing new infrastructure technology (wireless, MPLS, VoIP)

Developed information technology service management policies and processes globally (ITSM/ITIL)

Design and implemented SAN technology and disaster recovery sites

Implemented and managed the PACS, CR and DR applications and systems

Implemented and managed all financial applications/systems

Implemented and managed the EMR applications, Centricity, AllMeds, Allscripts, Cerner, Epics

Responsible for actively promoting increased efficiency and integration of the enterprise IT infrastructure environment.

Responsible for providing strong, visionary leadership for a team of technology experts.

Responsible for architecture design principles and standards.

Responsible for evaluating, selecting, and designing enterprise infrastructure technologies.

Responsible for project management and execution of IT infrastructure design projects.

Responsible for mentoring technical team members to assure they are focused on the right things at the

right time, projects are done on time and within budget parameters.

Responsible for developing the capabilities and skill sets of an expert technical team while meeting the requirements of the business

Director of Information Technology Services

Forum Medical Center/Siemens Medical Systems, Youngstown, OH

Forum Medical Center is comprised of thirty-two (32) facilities in a tri-county area of which three (3) of those are major care units comprised of 1650 beds. The remaining (29) facilities are out- patient clinics

Procurement and management of $23 million dollar capital budget of network and telecommunications infrastructure. Additional capital budget of $5 million for ongoing network and applications development projects utilizing staff augmentation firms such as Ernst & Young, Robert Half etc.

Developed systems and procedures to improve the operating quality and efficiency of the IT department within the healthcare organization utilizing Information Technology Infrastructure Library (UTIL) methodologies

Extensive experience and excellent understanding in clinical research development processes, standard operating procedures, clinical practices and clinical data management processes.

Aligned the IT department and business units which increased overall project implementations by 50%

Responsible for all systems operations (data, wireless, voice, video) activities within the Network Operating Center (NOC), which encompassed thirty-two facilities within a ten thousand-node network using Unicenter, Tivoli, Zenworks, HP Openview networking tools

Managed all technology resources that included (human & capital), infrastructure (data, wireless, voice) and hardware systems/applications. Combine budget of $23 million for human, infrastructure and telephony budgets

Managed a staff of one hundred engineers in the areas of the servers (NT, Novell, Solaris UNIX, iSeries), networking, telephony support, database administration, computer operations, desktop support (10000) and helpdesk staff.

As a key member of the systems management team and working with physicians, nurses and department managers, responsibilities also included the development of strategic computer systems and telecommunication directions for the healthcare system . Strong customer service skills

Monitored cost control within the department by meeting current and revised budgetary goals and objectives.

Responsible for all the operational and fiscal operations of the department along with staff development.

Responsible for the selection, evaluation and management of vendors and external consultants by providing support, maintenance, and project activities.

Responsibilities also included outside service contracts, SLA agreements, JACHO and HIPAA policies.


Youngstown State University, Masters in Business Administration

Youngstown State University, BS Computer Science/Mathematics

Youngstown State University, Bachelor of Science, Business Administration

Certified Microsoft System Engineer (MCSE)

Certified CA Unicenter Asset Manager

Certified ITIL Expert

Certified Pegaystems Object Oriented Tools CRM Engineer

Certified Siebel Systems Engineer

Citrix Certified Expert- Virtualization (CCE-V)

VMware Certified Advanced Professional (VCAP)

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