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Project Manager Customer

Elk Grove Village, IL, 60007
March 20, 2018

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Joni Gustafson

*** ********** *****

Elk Grove, IL 60007



Applications Project Manager with PMI certification skilled at managing global resources on multiple concurrent projects, typically managing 60-75 resources and overseeing multi-million dollar budgets. Ability to step into chaotic situations, effect change with minimal guidance, prioritize critical tasks and control scope to ensure project success. Communicate with all levels of personnel, from C-level executives to business end users.


BMO Harris, Naperville, IL 8/2016 to 11/2017

Consultant/ Senior Project Manager

Managed a $1M transformation LoanComplete project that compared document images to serving terms for the Booking and Post Close teams. Drafted testcases and business procedures to ensure successful implementation in 10 months. Implemented Fiserv’s MLS Annual Upgrade project, consisting of over 400 enhancements. Lead for Enhanced Reconciliation Automation workstream to address PMI regulatory issues and implement changes to improve business processes. Facilitated remediation efforts to comply with Fair Lending rules.

HSBC, Mettawa, IL 7/2010 to 6/30/16

Senior Project Manager

Manage NA Change Delivery projects across functional areas, from Information Security Risks compliance projects to HBUS projects. Provide Executive Sponsors with a positive experience of projects professionally managed and owned by delivering on the established expectations and success measurements.

Workstream Lead for Verona divestiture project overseeing 20 consultants and 90 projects

Release Manager for Greenfield transformation project migrating CRMS and RMP applications to global software.

Facilitator for Optim archive project to demise 200 legacy applications to create additional saves.

Fully utilize the Clarity tool for effective management of project schedules, issues and risks, resource allocations, project costs and executive level reporting.

Sears, Hoffman Estates, IL 12/2009 to 2/2010

Consultant/ Project Manager

Managed Business Intelligence DataMart project reporting on Customer Profit and Loss and analytics to promote customer loyalty program.

Project Manager responsible for working with Data Architects, ETL, Onstream and Micro Strategy onsite and offshore teams to deliver marketing based project.

Developed project milestones, sizing estimates and resolved gap analysis.

Provided oversight on business requirements, UAT testcases and business process flow documents.

Worked to resolve project risks and escalate issues in an iterative development process.

Mentored associates on Daptiv and IT best practices to ensure customer satisfaction.

Motorola, Arlington Heights, IL 10/2007 to 8/2009

Consultant/ Project Manager

PMO lead initiating 30 separation projects for Supply Chain group.

Configured resource assignments for 8 other Project Managers, WBS schedules and $12M budget for overall program.

Provided input to configuration management database to determine the number of applications affected by overall company separation to either replicate, run, replace or retire the application.

Led enterprise software development efforts for Environment, Health and Safety programs.

Managed Enterprise Customer Master project converting 5 legacy worldwide customer regions to one central location for Mobile Devices business.

Oracle Demand Planner versions varied by region to support Order to Cash system for planning hierarchies.

Developed project schedule, tracked actual hours to forecasted, created weekly project health status reports.

Ensured SOX compliance and SDLC quality gates were adhered to.

Mentored associates on PPM and Sharepoint document repository.

Allstate, Buffalo Grove, IL 5/2007 to 9/2007

Consultant/ Project Manager

Managed Customer Communications EDD teams delivering auto and property projects per the Department of Insurance guidelines and CMMI best practices.

Utilized MS project server and Prism time tracking applications to monitor project plans and actual hours against forecast estimates.

Tracked issues, risks and software defects throughout the life cycle of the projects, managing over 100 change control requests.

Monitored performance metrics and process controls, thereby facilitating quality improvements.

AT&T, Hoffman Estates, IL 5/2006 to 4/2007

Consultant/ Project Manager

User Experience contact for Online Services group managing several merger and rebranding projects with SBC and AT&T.

Project Manager responsible for ensuring a common look and feel is presented between the website pages consistent with the overall AT&T brand experience.

Delivered wireframes, visual designs, content mockups and frontend development efforts to larger project teams.

Orbitz, Chicago, IL 12/2005 to 1/2006

Consultant/ Project Manager

Worked in the PMO office coordinating defects for the consumer and corporate divisions of an online travel site.

Project Manager responsible for monitoring the progress of bugbash activities to reduce the number of outstanding software errors and report on successes to management weekly.

Assisted in project estimates and resource allocations for 2006 projects.

Managed and created budget templates for ongoing variance reporting.

United Airlines, Rolling Meadows, IL 11/2004 to 9/2005

Consultant/ Project Manager

Worked in the PMO office on e-commerce project to rework the flight shopping engine.

Oversaw all aspects of a complex, large scale, cross-functional project implementation with 5 internal and 3 external Project Managers including project plan, performance metrics, risk mitigation and issue tracking.

Monitored an $18.5M budget in Excel creating monthly updates and presentations for executive board.

Facilitated the traceability matrix and authored the vendor policy and procedures manuals.


University of Wisconsin, Madison, WI B.S. Sociology

George Washington University, Washington, D.C. Master’s Certificate in Project Management

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