SOLUTIONS ARCHITECT

OVERVIEW

"It isn't rocket science" - IT Service Management consultant leveraging a decade of work in NASA's Mission Control Center to help businesses understand and implement best practice management processes and supporting tools. A world class trainer who combines humor and experience to provide lively effective instruction in technical and nontechnical topics.

TECHNICAL EXPERTISE

SKILL

PROFICIENCY

EXPERIENCE

ScienceLogic

1 to 2 Years

ServiceNow

Less Than 1 Year

Over 10 Years

Over 10 Years

Over 10 Years

Over 10 Years

Over 10 Years

Over 10 Years

Over 10 Years

Over 10 Years

Over 10 Years

PROFESSIONAL EXPERIENCE

Job

Job Summary

Management Consultant

Intralot

2017

Combined high levels of organizational change expertise with years of practical experience to act as the Data Center Manager

Managed a staff of 25 system operators who provide operational support for the data center

Developed a fully functional Business Continuity Plan and used it successfully twice. Once to support legal requirements to demonstrate its effectiveness. Once to support business continuity in the face of an actual major system outage.

Provided operational support for SSAE – 16 audits with no exceptions

IT Project Mgt Consultant

Rallison and Associates

2015 – 2017

Successfully managed a multi-year ITSM project that provided process design and subsequent implementation in Remedy using Atrium, ADDM, Change Management, Asset Management, Incident Management and Problem Management applications for a major financial institution

Successfully managed a project that implemented a plan to help an Air Force CIO improve IT operations and provide operationally aligned support to the rest of the USAF on time and under budget reducing operational costs by 20%

Successfully managed an IT operational assessment for a major money transfer company and assisted in the operational transformation of IT to provide business aligned support and reduce operational cost by 10%

IT Project Mgt Consultant

Booz Allen Hamilton

2009 – 2015

Managed an ITSM maturity assessment for a major nuclear materials management facility and developed a plan for future improvements that will reduce IT costs by 30% over three years

Managed the implementation of a fully functional Service Now system as a demo system for the Army that resulted in the successful sale of the system and support services

Managed a multi-year $1.5M ITIL project that provided process design and subsequent implementation in Remedy and organizational transformation for a USMC training command

Managed a project for the CIO of a major US ARMY IT organization that aligned their IT services to provide cost effective support for the base tenants

Managed a small team of consultants that helped a major US NAVY command blend two organizations with significantly different missions into a single IT operation

IT Project Mgt Consultant

Evergreen Systems

2008 – 2009

Led the organizational transformation of a $700M international retailer by assessing the business needs and implementing a Configuration Management process that resulted in a 20% reduction in equipment loss

Joined an organization change initiative at $10B insurance company and helped the CIO re-engineer the process and educate the people allowing the process to return to functionality, decreasing the change failure rate by 40%

Led the organizational transformation of a major auto parts retailer by developing the Asset/Configuration Management allowing them to account for all IT assets including software licenses which eliminated significant exposure to licensing penalties

Provided interim Problem Management assistance for multiple customers reducing the total number of incidents by an average of 20%

IT Project Mgt Consultant

BMC Software

2007 – 2008

Developed and delivered an organizational change management class that helped close a $750K deal.

Facilitated organizational change simulations for multiple customers.

Co-wrote and obtained certification for ITIL Version 3 Foundation class in 80% of time allotted for its development.

Collaborated to develop the CMDB/Atrium training class ensuring that the Configuration Management process was properly accounted for in the training.

Internal IT Mgt Consultant

National City Bank

2005 – 2007

Developed an IT transformation road map and led the transformation effort which included re-engineering many processes that were not properly formed, training bank personnel, and developing processes that had not been done

Initiated the development of a Service Catalog which led to the development of Service Level Agreements and a significant improvement in the service levels provided to the business areas of the bank

Initiated the Configuration Management process using the BMC Atrium CMDB

Manager – Instructor Resources & Sr. Education Consultant

BMC Software

1996 – 2005

Developed the curriculum and class scheduling process that consistently resulted in classes that were filled to an average of 90% of capacity

Provided IT management consulting and training to numerous Fortune 1000 companies

Implemented and provided Basis Admin support for an SAP installation used for training and application development

Developed and delivered product specific training on PATROL, PATROL for SAP, CONTROL-M, ERP, and more to Fortune 1000 Companies

Rocket Scientist

NASA - United Space Alliance

1985 – 1996

Implemented the processes of Configuration Management, Change Management, Release Management, Incident Management and Problem Management in NASA’s new Mission Control Center

Managed the development of the software and system requirements for NASA's new Mission Control Center utilizing a standard Software Development Methodology

Developed software used by NASA in operational support of Space Shuttle Operations including near real time expert systems used to monitor Space Shuttle computer systems

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