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Executive Assistant Customer Service

Miami Beach, FL
March 21, 2018

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Nathaly Vera

**** ** ***** ****, *******, FL 33027

Ph: 305-***-**** Email: PROFESSIONAL SUMMARY

Bilingual and detail-oriented professional with over 10 years of experience assisting senior level management and overseeing daily operations, seeking a permanent position within a company with room to grow.



• 2002 Miami Springs Senior High - Obtained High School Diploma WORK HISTORY

Atlantic Pacific Companies

5/2016 – Current Executive Assistant to the CEO and COO

• Office Manager: Oversee day to day operations related to the office

• Arrange any necessary repairs

• Assist with execution of closing documents

• Assist in preparation of presentations for meetings

• Gather and arrange legal documents for execution

• Manage executive’s calendar and prepare itineraries

• Book travel: Make all necessary arrangements for executives to attend meetings/conferences

• Reconcile monthly company credit cards

• Prepare expense reports for reimbursement

• Maintain executive’s contacts updated

• Draft company memos, welcome letters, and emails

• Assist HR with onboarding process for new hires

• Keep company organizational chart updated

• Manage scheduling of company’s conference room use

• Order office supplies

• Order gifts for holidays, and/or life changing events

• Sort and distribute incoming mail

• Order lunch for company meetings

• Scan and manage all Accounts Payable checks electronically

• Provide overall administrative support to the CEO, COO, CFO and VP of Ops Prince Capital Partners / Khronos LLC

4/2012 – 5/2016 Executive Assistant to the Managing Partner / Office Manager

• Oversee daily operations

• Assist with outgoing bank wire transfers

• Perform monthly AMEX reconciliations

• Create Expense Reports

• Setup/manage audio video conferencing meetings

• Manage and maintain Video Conferencing equipment

• Manage inventory of office and kitchen supplies

• Assist HR in collecting new hire paperwork

• Assist with overall planning and production of Annual Meeting

• Distribute and process incoming/outgoing mail

• Provide overall administrative support to the Managing Partner and Controller

• Fluent in English & Spanish

• Florida Notary

• Ability to type 60 WPM

• Experienced in Supporting C-Level Mgmt.

• Advanced Computer skills in MS Outlook, Excel,

PowerPoint, QuickBooks, ET file and Sales Force

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Orion Jet Center/Airside

4/2011 – 4/2012 Executive Assistant (Temp Position)

• Provide overall administrative support to the President, Property Manager and HR Director

• Manage inventory of office supplies

• Manage calendars for managers and conference rooms

• Create/Maintain Tenants: Create/Modify License Agreements, verify overall execution and that all tenants and aircrafts are appropriately insured

• Manage Vendors: verify licenses, insurance, and create vendor files

• Assist HR in processing new hire paperwork and maintaining their files

• Distribute/coordinate incoming/outgoing mail

• Other clerical duties such as Answering phones, Greet VIP Passengers, Oversee Gate Access and all filing for Accounting, HR and Property Management

The Intriago Group / ACEDS

12/2009 – 4/2011 Executive Assistant to the President

• Oversee daily office operations

• Serve as Office and Customer Service Manager

• Provide overall administrative support to the President and CFO

• Assist with overall conference planning and production

• Manage calendars and book travel for President and CFO

• Assist in editing press releases and marketing collateral

• Administer new hire process: conduct interviews, collect paperwork, & overall employee setup ACAMS, Association of Certified Anti-Money Laundering Specialists 4/2008 – 1/2009 Executive Assistant to the General Manager 5/2007 – 4/2008 Sales Coordinator

• Calculate monthly sales commissions

• Track Daily sales and goals

• Provide management with weekly/monthly Sales reports

• Assist management with budgeting & forecasting

• Assist senior management in preparing for monthly business review meetings

• Serve as program administrator; issue logins and manage database

• Create expense reports on concur system

• Serve as liaison between sales, marketing, events and customer service

• Provide administrative support to the GM and Human Resources Manager ADP, Automatic Data Processing

5/2006 – 5/2007 Resource Administrator

1/2005 – 5/2006 New Account Coordinator/Tax & Banking Coordinator

• Process sales orders: Ensure that all sales orders meet requirements

• E-start Program Administrator: Issue login and security privileges for sales executives

• Assign sales orders to the implementation team accordingly

• Setup new clients on Welcome Center program to improve weeks to start and quality surveys

• Serve as Administrative support for Implementation, Sales, and the Accounting Dept

• Implemented tax filing features for new clients in the Region: State, SIT, SUI, & Local tax setups

• Implemented banking features for new clients in the Region: ACH, Direct Deposit, and Wires

• Oversee all company transfers in and out of the Region, and corrected errors when necessary Habitat for Humanity

Nov 2003 – Jan 2005 Mortgage Servicing Coordinator

• Created/Posted/ Distributed all home owner’s Escrow analysis

• Collected/Posted/Adjusted daily mortgage payments

• Generate/distribute late notices

• Managed Homeowners Insurance program for all properties

• Assist account and controller accordingly

• Other clerical duties that included, but not limited to arranging closings, filing, scanning, etc. REFERENCES Available upon request

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