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Manager Technical Support

Location:
Doha, Qatar
Salary:
12-10k
Posted:
March 18, 2018

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Resume:

IT MANAGER

JINTU SKARIAH

Doha, Qatar

Cell: +974-********

ac4ujg@r.postjobfree.com

A confident and reliable experienced IT Engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to Manage and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for a ambitious and expanding organization.

Core Qualifications

Service Level Management

Networks Management

Maintenance and Repairs

System Security

Inventory Management

Applications Support

Troubleshooting

ERP,SAP

Key Skills and Competencies

Experience as a Team Leader for projects and systems migrations.

Excellent customer facing skills.

A positive attitude towards customer service and good communication skills

Experience of Windows server 2003,2008,2012 Exchange /XP, 7, 8,10, Linux,Mac /M.s office

PABX,CCTV,Printers(MFP) Biometric, Switches & Routers, Firewalls, IP-Phones(Avaya, Nortel)

Commercial technical support experience of servers and network infrastructure

Ability to be clear & concise when explaining technical procedures

SAP (HCM,PM & ETM)

IT MANAGER

Cisco & HP Products

Professional Experience

SENIOR IT OFFICER

01/12/2016 - PRESENT

STEELTECH FOR TRADING AND CONTRACTING (TECHNODUCTS & TECHNODOORS) DOHA, QATAR

As an IT Officer Currently doing the all IT Operations in chain of companies (TechnoDucts & TechnoDoors)

Duties:

Handling and managing all IT related responsibilities in group of companies and reporting directly to GM.

Handling 4 servers of two companies.

Monitoring and maintaining all companies’ networks.

Handling ERP, Fortigate Firewall, Avaya IP Phone systems, Biometrics, CCTV

Making Security Policies, Backup and Restoration Procedures for ISO Auditing’s.

Providing support, including procedural documentation and relevant reports.

Supporting the roll-out of new applications.

Working continuously on multiple task until completion (or referral to third parties, if appropriate).

Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up resolve issues and suggesting new ideas in technology for the growth of company.

Prioritizing and managing many open cases at one time. SENIOR IT SUPPORT ENGINEER

13/03/2015 – 23/03/2016

ITCC WLL (SASCO GROUP)

DOHA, QATAR

Responsible for supporting the company's user’s & clients at all levels as part of a helpdesk team. Ensuring that all Servers, hardware’s and software’s is configured and installed correctly

Responsible for networking, design, installation and maintenance services

Supporting users and network administrators over the telephone and by email IT MANAGER

Maintain the companies network infrastructure

Networking and providing support for Windows, Macintosh and Linux issues.

Configuration and testing of any new hardware and software

Travelling to client sites to help with installs, deployment, and troubleshooting.

Management of the daily data backup and retrieval scheme

Installing and operating Windows desktop and server operating systems.

TCP/IP networking and hardware maintenance and repair

Training new employees.

Assistance with training of staff and compiling procedural documentation

Assisting the IT manager with support requests.

Ensure computer hardware is safe & complies with health and safety legislation.

Applying patches in accordance with company procedures. ASSISTANT SYSTEM ADMINISTRATOR

11/10/2011 - 18/11/2014

FYCUS INFOTECH PVT LTD,

COCHIN –INDIA

Duties:

- Logical approach to problem solving/Handling and Troubleshooting Networks

- Experience in Desktops, Laptops, Printers, MFP’s, LFD’s, Tablets, Smartphones, Apple devices, etc

- Configures, tests, and maintains LAN/WAN equipment’s and related services. Create and maintain comprehensive documentation for all implemented networks. Identifies, diagnoses, and resolves network problems.

- Provide pre-sales and post- sales technical support.\Assist in preparation of proposals and solution presentations.

- Maintain and support company’s LAN/WAN environment. Windows and Linux systems, business applications, anti-virus protection, email, and authentication administration.

- Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration.

1T TECHNICAL SUPPORT

06/02/2008 – 21/04/ 2009

IBM Daksh BPO PVT LTD

BANGLORE-INDIA

Duties:

First Line support; answering support queries via phone and email.

Taking Ownership of user problems and be pro-active when dealing with user issues.

Respond to enquiries from clients and help them resolve any hardware or software problems.

Maintain a log of any software or hardware problems detected. IT MANAGER

Education

MBA in Information Technology & Technology Management From NIBM,India

B.Tech in Computer Science And Engineering from Sir Chottu Ram Institute Of Engineering And Technology, India – 2007-2011

Higher Secondary Education from Govt Higher Secondary School,India-2005-2007

Secondary School Leaving Certificate(SSLC) from MGM Higher Secondary School -2005 Additional Qualification

SAP (CERTIFIED ERP ACCOUNTANT) From G-TEC Computer Education Kerala, India

ITIL Foundation course Attended

CCNA & MCSA Training from Jetking Learning Center Banglore, India Personal Details

D.O.B : 21 April 1989/27 Years

Marital Status : Single

Visa Status : Valid Qatar Visa

Passport No : K7235410

Sex : Male

Nationality : Indian

Driving License : Qatar Driver’s License & Indian

Languages :English, Hindi, Malayalam & Tamil.

Present Address : New Slata, Doha Qatar

I hereby declare that the information furnished above is true to the best of my knowledge.

JINTUMON JOSE SKARIAH

+974-********

IT MANAGER



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