A confident and reliable experienced IT Engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to Manage and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for a ambitious and expanding organization.
Service Level Management
Maintenance and Repairs
Key Skills and Competencies
Experience as a Team Leader for projects and systems migrations.
Excellent customer facing skills.
A positive attitude towards customer service and good communication skills
Experience of Windows server 2003,2008,2012 Exchange /XP, 7, 8,10, Linux,Mac /M.s office
PABX,CCTV,Printers(MFP) Biometric, Switches & Routers, Firewalls, IP-Phones(Avaya, Nortel)
Commercial technical support experience of servers and network infrastructure
Ability to be clear & concise when explaining technical procedures
SAP (HCM,PM & ETM)
Cisco & HP Products
SENIOR IT OFFICER
01/12/2016 - PRESENT
STEELTECH FOR TRADING AND CONTRACTING (TECHNODUCTS & TECHNODOORS) DOHA, QATAR
As an IT Officer Currently doing the all IT Operations in chain of companies (TechnoDucts & TechnoDoors)
Handling and managing all IT related responsibilities in group of companies and reporting directly to GM.
Handling 4 servers of two companies.
Monitoring and maintaining all companies’ networks.
Handling ERP, Fortigate Firewall, Avaya IP Phone systems, Biometrics, CCTV
Making Security Policies, Backup and Restoration Procedures for ISO Auditing’s.
Providing support, including procedural documentation and relevant reports.
Supporting the roll-out of new applications.
Working continuously on multiple task until completion (or referral to third parties, if appropriate).
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up resolve issues and suggesting new ideas in technology for the growth of company.
Prioritizing and managing many open cases at one time. SENIOR IT SUPPORT ENGINEER
13/03/2015 – 23/03/2016
ITCC WLL (SASCO GROUP)
Responsible for supporting the company's user’s & clients at all levels as part of a helpdesk team. Ensuring that all Servers, hardware’s and software’s is configured and installed correctly
Responsible for networking, design, installation and maintenance services
Supporting users and network administrators over the telephone and by email IT MANAGER
Maintain the companies network infrastructure
Networking and providing support for Windows, Macintosh and Linux issues.
Configuration and testing of any new hardware and software
Travelling to client sites to help with installs, deployment, and troubleshooting.
Management of the daily data backup and retrieval scheme
Installing and operating Windows desktop and server operating systems.
TCP/IP networking and hardware maintenance and repair
Training new employees.
Assistance with training of staff and compiling procedural documentation
Assisting the IT manager with support requests.
Ensure computer hardware is safe & complies with health and safety legislation.
Applying patches in accordance with company procedures. ASSISTANT SYSTEM ADMINISTRATOR
11/10/2011 - 18/11/2014
FYCUS INFOTECH PVT LTD,
- Logical approach to problem solving/Handling and Troubleshooting Networks
- Experience in Desktops, Laptops, Printers, MFP’s, LFD’s, Tablets, Smartphones, Apple devices, etc
- Configures, tests, and maintains LAN/WAN equipment’s and related services. Create and maintain comprehensive documentation for all implemented networks. Identifies, diagnoses, and resolves network problems.
- Provide pre-sales and post- sales technical support.\Assist in preparation of proposals and solution presentations.
- Maintain and support company’s LAN/WAN environment. Windows and Linux systems, business applications, anti-virus protection, email, and authentication administration.
- Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration.
1T TECHNICAL SUPPORT
06/02/2008 – 21/04/ 2009
IBM Daksh BPO PVT LTD
First Line support; answering support queries via phone and email.
Taking Ownership of user problems and be pro-active when dealing with user issues.
Respond to enquiries from clients and help them resolve any hardware or software problems.
Maintain a log of any software or hardware problems detected. IT MANAGER
MBA in Information Technology & Technology Management From NIBM,India
B.Tech in Computer Science And Engineering from Sir Chottu Ram Institute Of Engineering And Technology, India – 2007-2011
Higher Secondary Education from Govt Higher Secondary School,India-2005-2007
Secondary School Leaving Certificate(SSLC) from MGM Higher Secondary School -2005 Additional Qualification
SAP (CERTIFIED ERP ACCOUNTANT) From G-TEC Computer Education Kerala, India
ITIL Foundation course Attended
CCNA & MCSA Training from Jetking Learning Center Banglore, India Personal Details
D.O.B : 21 April 1989/27 Years
Marital Status : Single
Visa Status : Valid Qatar Visa
Passport No : K7235410
Sex : Male
Nationality : Indian
Driving License : Qatar Driver’s License & Indian
Languages :English, Hindi, Malayalam & Tamil.
Present Address : New Slata, Doha Qatar
I hereby declare that the information furnished above is true to the best of my knowledge.
JINTUMON JOSE SKARIAH