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Customer Service Sales

Bronx County, NY
March 17, 2018

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Bassirou Diallo

**** ******* ****** ***. #** Bronx, NY 10467●934-***-****/917-***-****●

Results driven Real Estate & Insurance professional with an exceptional blend of strategic, creative, innovative objectives. Adept at fostering and nurturing an achievement guided customer relationship. Dependable with a dedicated work ethos ensuring reliable customer service provision.

Core Competencies

Real Estate / Organizing / Time Management / Insurance / Data Entry / Complex Problem Solving / Record Management / Critical Thinking / Service Orientation / Active Listening / Grievance Resolution / Verbal & Written Communication / Emerging Markets / Detail Focused / Customer Care / Documenting / Office Equipment Operation / Telephone Etiquette / Customer Retention / Business Acumen / Interpersonal Skills / Monetary Management / Data Analysis / Information Gathering / Sales Management

Microsoft Word, Excel, PowerPoint & Outlook / Database Systems / Bi-Lingual French – English

Employment History

The Ivory Coast Company for Real Estate Investment (S31) Cote d’Ivoire

Customer Service Administrator – Consumer Advisor 2013 – 2016

Explain establishment policy and procedure to customers

Extensive data and information processing to maintain, update and verify client demographic and billing records

High volume customer care telephonic information provision and grievance resolution

Generate leads/new accounts through promotions, referrals and site tours

Coordinate and maintain oversight of day-to-day operations and support personnel

Support Human Resources and Accounting processes

The Ivory Coast Company of Construction & Real Estate Management Cote d’Ivoire

Sales Agent – Project Manager 2013 – 2013

Manage industry specific database systems and product promotion

Collaborate with IT to market products, services and events utilizing various social media platforms

Conducted customer outreach to introduce additions to product and service catalogue

Provided price quotes, contract details and warranty information

Audit client records; advise management of identified discrepancies and corrective action

Conduct service reviews to ensure consistent compliance with regulatory mandates & agency protocols

Perform record, correspondence and inventory management, as well as, resource allocation

Kescars Assistance Brokerage Firm in Insurance Cote d’Ivoire

Sales Agent 2007 – 2008

Document and record management of automobile and fire insurance policies

Assess cost effectiveness of products and services-utilize findings to improve output

Conduct appraisals and submit estimates

Educate customers regarding a wealth of products and services

Manage industry specific database systems and product promotion


Institute of Applied Sciences and Technology (ISATECH) – Abidjan, Cote d’Ivoire

Bachelor Degree in Sales Management 2014

Modern Mahoussa College (CMM) – Abidjan, Cote d’Ivoire

High School Diploma 2005

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