Bassirou Diallo
**** ******* ****** ***. #** Bronx, NY 10467●934-***-****/917-***-****●ac4uda@r.postjobfree.com
Results driven Real Estate & Insurance professional with an exceptional blend of strategic, creative, innovative objectives. Adept at fostering and nurturing an achievement guided customer relationship. Dependable with a dedicated work ethos ensuring reliable customer service provision.
Core Competencies
Real Estate / Organizing / Time Management / Insurance / Data Entry / Complex Problem Solving / Record Management / Critical Thinking / Service Orientation / Active Listening / Grievance Resolution / Verbal & Written Communication / Emerging Markets / Detail Focused / Customer Care / Documenting / Office Equipment Operation / Telephone Etiquette / Customer Retention / Business Acumen / Interpersonal Skills / Monetary Management / Data Analysis / Information Gathering / Sales Management
Microsoft Word, Excel, PowerPoint & Outlook / Database Systems / Bi-Lingual French – English
Employment History
The Ivory Coast Company for Real Estate Investment (S31) Cote d’Ivoire
Customer Service Administrator – Consumer Advisor 2013 – 2016
Explain establishment policy and procedure to customers
Extensive data and information processing to maintain, update and verify client demographic and billing records
High volume customer care telephonic information provision and grievance resolution
Generate leads/new accounts through promotions, referrals and site tours
Coordinate and maintain oversight of day-to-day operations and support personnel
Support Human Resources and Accounting processes
The Ivory Coast Company of Construction & Real Estate Management Cote d’Ivoire
Sales Agent – Project Manager 2013 – 2013
Manage industry specific database systems and product promotion
Collaborate with IT to market products, services and events utilizing various social media platforms
Conducted customer outreach to introduce additions to product and service catalogue
Provided price quotes, contract details and warranty information
Audit client records; advise management of identified discrepancies and corrective action
Conduct service reviews to ensure consistent compliance with regulatory mandates & agency protocols
Perform record, correspondence and inventory management, as well as, resource allocation
Kescars Assistance Brokerage Firm in Insurance Cote d’Ivoire
Sales Agent 2007 – 2008
Document and record management of automobile and fire insurance policies
Assess cost effectiveness of products and services-utilize findings to improve output
Conduct appraisals and submit estimates
Educate customers regarding a wealth of products and services
Manage industry specific database systems and product promotion
Education
Institute of Applied Sciences and Technology (ISATECH) – Abidjan, Cote d’Ivoire
Bachelor Degree in Sales Management 2014
Modern Mahoussa College (CMM) – Abidjan, Cote d’Ivoire
High School Diploma 2005