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Customer Service Human Resources

Toronto, ON, Canada
March 19, 2018

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Daniel Trentadue

C) 647-***-****

Profile Statement

Results-driven and Human Resource student in 4th year at Ted Rogers School of Management, currently in progress of obtaining CHRP, with excellent results in school, student groups and extracurricular activities. Positive and outgoing leader who shows development in career growth.

Summary of Qualification:

Efficient adaptability to new tasks and possession of strong problem solving skills at a professional office setting.

Proficient in the use of MS Word, Excel, PowerPoint, Outlook and standard office equipment in various environments.

Excellent oral, written communication skills and exceptional interpersonal skills learned form 4+ years of Human Resource theories and concepts applied to the workforce.

Efficient multitasking skills, and time management by working with school work, work and student group activities.

Proficient in the strategies of conflict, change management, and exceptional negotiating skills used at the workforce.


Ryerson University, TRSM, Business Management, Human Resources, September 2014- Present

Bachelor of Commerce

Job Experience

Intermediate Business Analyst - CIBC May - September 2016

Assisted in creating a new system that makes assigning and reporting incidents more efficient, a system that has been adopted by CIBC’s Environment Support team even after my work term has ended

Helped manage the workload of the Environment Support team by organizing the incoming requests into a defect tool

Had the authority to assign tasks and projects to team members

Worked on code deployments, staging, and extracting packages to analyze and fix system problems

Worked on getting back to fellow CIBC employees updating them on the progress of the defect they reported

Seasonal Sales Associate – Lowe’s May- September 2015

Responsible for greeting customers as they entered the store and presenting them with any promotional circulars

Engaged in suggestive selling

Assisted in setting up promotional displays

Assisted store patrons with exceptional customer service

Maintained the seasonal sales floor

Performed, at times, other duties for the store such as cashier and warehouse work

Enhanced sales by effective interpersonal skills

Ontario Centres of Excellence – JR Executive Admin May-September 2017

Assist the CEO and Lead admin in daily activities

Assisted in helping the company move locations, packed all confidential paper work into boxes

Able to differentiate important documents and properly dispose of not important documents and confidential documents.

Had to create documents and file all paper work to make sure it was documented and recorded properly

Scotiabank- Customer Service Representative Present

Help guide and assist customers to provide the best product as possible

Show customers I am friendly, willing to assist, professional, and provide exceptional service

Update customers on their financial status, pay bills, send wire payments, deposit and withdrawal money, and refer products that can help the customer save money

Experience / Volunteering and Student Group Involvement

Recruitment Manager for RFPA (Ryerson Financial Planning Association) September 15 2015 - Current

Apart of the interview process

Decision in hiring or firing of applicants or members of the group

Listen to concerns of group members and come up with solutions

Screen and review applications for acceptance

Created and edited interview questions and rating scales

Updated and edited Job descriptions and Job specifications

Operations Associate for RFPA (Ryerson Financial Planning Association)

Overlook all operations in every department in the student group (Finance, Human Resources, Corporate, Marketing etc.)

Give my expert advice and help the associates in each department complete work that needs to be done or is too challenging for them to complete

Volunteered for Street Patrol

Volunteered numerous hours in a community and social program, called “Street Patrol”, aimed at feeding the homeless people of downtown Toronto and under the supervision of the Bishop Allen Academy Chaplain, Mr. Boudreau.

Frosh Leader

Had to manage and support over 30 first year Ryerson students for a couple of weeks

Had to make sure I was responsible for many student and a good team leader

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