Results-driven and Human Resource student in 4th year at Ted Rogers School of Management, currently in progress of obtaining CHRP, with excellent results in school, student groups and extracurricular activities. Positive and outgoing leader who shows development in career growth.
Summary of Qualification:
Efficient adaptability to new tasks and possession of strong problem solving skills at a professional office setting.
Proficient in the use of MS Word, Excel, PowerPoint, Outlook and standard office equipment in various environments.
Excellent oral, written communication skills and exceptional interpersonal skills learned form 4+ years of Human Resource theories and concepts applied to the workforce.
Efficient multitasking skills, and time management by working with school work, work and student group activities.
Proficient in the strategies of conflict, change management, and exceptional negotiating skills used at the workforce.
Ryerson University, TRSM, Business Management, Human Resources, September 2014- Present
Bachelor of Commerce
Intermediate Business Analyst - CIBC May - September 2016
Assisted in creating a new system that makes assigning and reporting incidents more efficient, a system that has been adopted by CIBC’s Environment Support team even after my work term has ended
Helped manage the workload of the Environment Support team by organizing the incoming requests into a defect tool
Had the authority to assign tasks and projects to team members
Worked on code deployments, staging, and extracting packages to analyze and fix system problems
Worked on getting back to fellow CIBC employees updating them on the progress of the defect they reported
Seasonal Sales Associate – Lowe’s May- September 2015
Responsible for greeting customers as they entered the store and presenting them with any promotional circulars
Engaged in suggestive selling
Assisted in setting up promotional displays
Assisted store patrons with exceptional customer service
Maintained the seasonal sales floor
Performed, at times, other duties for the store such as cashier and warehouse work
Enhanced sales by effective interpersonal skills
Ontario Centres of Excellence – JR Executive Admin May-September 2017
Assist the CEO and Lead admin in daily activities
Assisted in helping the company move locations, packed all confidential paper work into boxes
Able to differentiate important documents and properly dispose of not important documents and confidential documents.
Had to create documents and file all paper work to make sure it was documented and recorded properly
Scotiabank- Customer Service Representative Present
Help guide and assist customers to provide the best product as possible
Show customers I am friendly, willing to assist, professional, and provide exceptional service
Update customers on their financial status, pay bills, send wire payments, deposit and withdrawal money, and refer products that can help the customer save money
Experience / Volunteering and Student Group Involvement
Recruitment Manager for RFPA (Ryerson Financial Planning Association) September 15 2015 - Current
Apart of the interview process
Decision in hiring or firing of applicants or members of the group
Listen to concerns of group members and come up with solutions
Screen and review applications for acceptance
Created and edited interview questions and rating scales
Updated and edited Job descriptions and Job specifications
Operations Associate for RFPA (Ryerson Financial Planning Association)
Overlook all operations in every department in the student group (Finance, Human Resources, Corporate, Marketing etc.)
Give my expert advice and help the associates in each department complete work that needs to be done or is too challenging for them to complete
Volunteered for Street Patrol
Volunteered numerous hours in a community and social program, called “Street Patrol”, aimed at feeding the homeless people of downtown Toronto and under the supervision of the Bishop Allen Academy Chaplain, Mr. Boudreau.
Had to manage and support over 30 first year Ryerson students for a couple of weeks
Had to make sure I was responsible for many student and a good team leader