Customer Service Nurse

SUMMARY

SKILLS

EXPERIENCE

LISA SHANNON

*** ***** *** *****, *** Antonio, Texas 78233 C: 210-***-**** ********@*********.*** I am a patient focused Licensed Vocational Nurse with 11+ years of experience. I have a passion for learning and growing professionally within a dynamic healthcare environment. Proficient in nursing skills (vital

signs, Peg tube

feedings/medication

administration, catheter care,

trach care, dressing changes,

wound care, wound vacs,

assessments, administering

medications PO, SQ, and IM.

Basic IV Skills

Basic Computer Knowledge

(Microsoft Word, Office, Excel,

Power Point, and Point Click

Care)

Great Customer Service

Background

02/2016 to Current Executive Director

Brookdale Senior Living - San Antonio, Texas

Successfully led key projects which resulted in reaching 100% occupancy and 97.8% score on our company wide BEST audit. This was the highest score in the central division. Responsible for executing all new resident contracts, ensuring the community stays within expected budget every month, monitors all staff hours to ensure overtime is at a very minimum. Performs all human resource functions including new hire paper work, back ground checks and drug screens, as well as payroll every 2 weeks. Ensures community is always performing and providing care within State of Texas Regulations. Ensures community remains deficiency free.

06/2012 to 02/2016 Health and Wellness Director

Brookdale Senior Living - San Antonio, Texas

Supervise approximately 25 staff members including LVN's, Medication Aides, and Caregivers. Compose schedule for staff. Develop and present trainings to staff, medication cart audits, communicate with doctors and families effectively, conduct interviews and hire new staff- handle disciplinary action for staff. Ensure every resident is maintaining their best physical mental and psychosocial well- being. Monitor all nutritional needs of residents and develop at risk plan as needed.

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

03/2011 to 05/2012 LVN

Maxim Health care services - San Antonio, Texas

Staffing LVN, worked in skilled nursing and rehab settings as charge nurse responsible for medication administration, wound care, IV therapy, Peg tube care/ medication administration/feedings, communicating effectively with physicians and families, medicare charting.

06/2008 to 12/2010 Lvn Charge Nurse

Heights on Huebner - San Antonio, Texas

Worked as charge nurse in the skilled nursing rehabilitation area. Responsible for the care of 40 patients each shift. Managed CNA's, medication administration both PO and IV. Accu checks and insulin administration, wound care, Admissions and discharges, communicating efficiently with therapists, physicians and families, as well as medicare charting.

2006 Nursing

Kaplan University - San Antonio, Texas

Graduated 3rd in nursing class with a 3.8 GPA.

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