Sylvia Howard

*** ***** **** ** *** *E

Smyrna, Georgia 30080

Mobile-678-***-****

Email: ac4t6q@r.postjobfree.com

SUMMARY:

Strong organizational and people skills with 10+ years of experience in the insurance industry and 20+ years in customer service. Seek to apply analytical skills with potential for assuming broader responsibilities.

EXPERIENCE:

Gas South 2/16-

Customer Care Professional(Permanent)

Acquisitions-setting up new service whether a meter set, meter express, or regular service

Helping customers to reset password

Helping customer to transfer service and making sure all discounts were set up on new account

Helping customer to renew policies and processing the renewals

Helping process returned mail

Hire Dynamics 11/15-02/16

Customer Care Professional (Temp)

Answer Phones and set up reconnections

Research high bills usage

Taking payments over the phone

Helping customers set up online accounts

SertaSimmons Bedding 01/15-08/15

Order Entry Agent

Received orders through Salesforce

Researched order to ensure correct information was used to place order

Enter order into OHM (ERP software)

Work with plants and sales reps to ensure order accuracy

Colibrium Direct 09/16/13-3/31/14

Customer Service Representative

Screen calls before transferred calls to the License Insurance Agent

Make outbound calls to the customer to set them up for insurance then transfer to the agent to collect their payments.

Excellent reports in all of my coaching sessions.

First Insurance Network, Inc. 02/10-11/12

Customer Service Representative

Processed quotes, endorsements and payments

Ordered MVR’S certified

Processed payments posted on cancelled policies

Processed NSF checks and invalid bank drafts

Review and verify all credit checks.

Alere/Kelly Staffing Service 01/08-01/10

Outcome Specialist

Placed outbound calls to collect delivery and infant outcome.

Completed a thorough outcome assessment, referring pertinent clinical issues to a Perinatal Nurse.

Proficiency with Trax and the automatic dialer tool.

First Insurance Network, Inc. 08/00-08/07

Customer Service Representative

Responsible for processing payments

Handled all customer complaints with research and answering the customer questions.

Ensured payment coupons and the renewal offers were billing out correctly to the insured.

Marietta Drapery 05/94-05/00

Customer Service/Account Payable

Assisted customers with window measurements, sales, and quotes and taking orders.

Responsible for the billing to and from the vendors

Kept ledger, filing and invoices for all of the account transactions and printed checks.

ACCOMPLISHMENTS:

Excellent communication, researching and problem solving skills.

Successful in building strong agency relationships and extremely strong customer service skills.

Strong proficiency with 10 key

Completed Affordable Care Act and certified HIPPA Training.

Rust College – Bachelor of Arts in Social Work

References available upon request

Contact this candidate