Marquisha Carmella Matthews
Atlanta, GA 30337
Career Objective: Flight Attendant
I am a highly motivated team player experienced in providing safety and service in a customer focused work environment. A dynamic communicator with an outstanding work ethic, I am resourceful, dependable and committed to expertly managing the customer experience and exceeding performance goals.
March 2015-present Malone’s Bar and Grill, Atlanta, GA
Title: Lead Server and Event Bartender
Greet and assist guests, perform food and beverage services and process guest transactions in a fast paced dining establishment.
Assist with venue preparation for special events and coordinate event inventory, merchandising and service of bar beverages.
Uphold workplace and guest safety policies, adhere with regulations pertaining to the service of alcoholic beverages and work as a team to maintain a positive and engaging guest experience.
July 2011-March 2015 ExpressJet Airlines, Atlanta, GA
Title: Flight Attendant
Conducted in-flight operations in adherence with policy, procedure and federal regulations.
Managed passenger safety, comfort and compliance, maintained effective crew communication and performed related cabin duties and onboard sales.
Utilized excellent interpersonal skills to serve customers of all ages, personalities, cultures and backgrounds and consistently applied appropriate situational protocols and service etiquette.
Adapted quickly to new environments and unexpected changes, exceeded physical duty requirements and implemented corporate branding and marketing initiatives.
Resolved challenging situations with poise and diplomacy and responded appropriately to medical emergencies and safety and security-related events.
April 2009-January 2011 Pinnacle Airlines, Atlanta, GA
Title: Administrative Assistant
Performed administrative and clerical duties, assisted visitors and staff, coordinated meetings and events and provided direct human resource management duties.
Utilized outstanding organizational skills to handle multiple duties accurately in a time sensitive, detailed structured work environment and promptly resolved needs and requests.
June 2008-June 2011 Living World COGIC, Atlanta, GA
Title: Finance Office Assistant
Prepared forecasting and budgeting reports, performed financial accounting duties and developed innovative strategies to increase efficiency and optimize resources.
2008 Big Sandy College, Prestonsburg, KY
Associate of Arts, Sociology
2006 Forest Park High School, Forest Park, GA
High School Diploma
2008 Business Certification, CAN Certification, Data Entry, Office and Hotel Assistant, Carl D. Perkins, Prestonsburg, KY
References available upon request