Hannah Celeste Dreyfuss

location flexible ac4s9x@r.postjobfree.com 909-***-****

Education

California State Polytechnic University

Bachelor of Science: Organizational Communications

Minor: Marketing Management

●Software/Analytical platforms proficient: Open Table/RealTime/Micros/SPSS Qual./Quan. Excel, PowerPoint, ATLAS, MICROS, Social Media Platforms, IOS

●Court of Masters Level 1 Sommelier, Cicerone Level 1 Beer Server, L.E.A.D Alcohol and Drug Safety Certified, Manager CA Food Handler Certified

Professional Work Experience

Fine Dining Operations F&B Supervising Manager

The Ritz Carlton- Lake Tahoe, CA. Contract Position (08/2017-02/2018)

-Encouraged and emphasized a work environment of respect, continuous learning, empowerment, productivity, diversity and teamwork

-Lead by example with integrity and fair expectations to achieve goals of revenue and guest satisfaction

-Improved employee engagement 30% in beginning months of leadership

-Educated staff team(s) to exceed corporate and guest expectations

-Heavy hiring and training of seasonal J1 Visa students and Full Time associates

-Managed labor in the day based on business needs

-BEO and Event Pre and Post Conference active attendance

-Produced weekly revenue actual statistics and forecast for resort-wide F&B operational budget

-Managed schedule, labor, budget, payroll, inventory, purchasing, P/Ls, and daily operations for 70 employees within two outlet operations, Casual, Fine Dining and In Room Dining, with a combined gross annual revenue of over $5,000,000

-Innovated processes to improve operation efficiency in alignment with stakeholder(s)/executive(s) action plans

-Balanced multiple projects, tasks, outlet operations with efficient prioritization

Operations/Sales Asst. Manager/Floor Supervisor/Asst. Sommelier

The Arthur J- Manhattan Beach, CA. (04/2015-08/2017)

-Opened Restaurant. Respectfully supervised team of 20 employees.

-Utilized polished, concise communication with owners/executives/stakeholders/celebrities/peers

-Monitored databases: Maintained budgets, increased sales, managed labor, tracked inventory, accurate safe counts, POs/PIs. Luxury wine sales $100-$10K

-Increased annual wine revenue sales

-Implemented staff training, wine education, respectful leadership, client confidentiality

Lead Server Hospitality Professional

The Arthur J- Manhattan Beach, CA. (04/2015-08/2017)

-Luxury food and beverage sales. Provided professional service for guests’ memorable dining experiences.

-Increased annual revenue sales $250K

Hospitality Server

Nick’s Hospitality Group- Manhattan Beach, CA. (09/2014-04/2015)

-Opened Restaurant.

-Praised by executives for work ethic

-Increased sales and team cooperation/comradery

Certified Beer Cicerone Level 1 Hospitality Server

Slater’s 50/50- Anaheim Hills, CA. (9/2013-3/2014)

-Recognized by GM for top performance with sales and customer service

Fine Dining Cocktail Hospitality Server

Patina Restaurant Group- Costa Mesa, CA. Contract Position (09/2012-04/2013)

-Increased sales to $450 Guest Check Averages. Teatro Zinzani Dinner Theater.

-Wine knowledge training/rotating tasting menus/pairings; Craft cocktail knowledge

-Professional Sales and Service, High Profile Clients/Media, Trained co-workers

Hospitality Server

Chili’s Bar and Grill – La Verne, CA. (05/2011-04/2012)

-Foundational customer service of F&B rules, regulations, and processes

Registration Coordinator Executive Assistant Internship

Tasting and Auction Benefactor Event (01/2011-05/2011)

California State Polytechnic University Events Office- Pomona, CA.

●Analyzed and monitored sales and sales trends and improved operational processes

●Successfully maintained and tracked ticket sales for: guests, partners, sponsors, & vendors

●Managed accounting for 20% of event with gross revenue of $173,000

●Strong interpersonal skills: Lead, motivated, and directed a team of approximately 100 volunteers

Fine Dining Event Waitress

Chefelle Catering- Temple City, CA. (04/2010-06/2011)

●High profile clients, VIP Private Events, Fine Dining Service

Professional Pianist

Macy Gray Jazz Orchestra- North Hollywood, CA. (2006-2008)

Poll Worker

State of California Preliminary Elections (2008)

Executive Assistant

Jubilee Chiropractic Office- Upland, CA. (02/2006-02/2007)

Handled high volume client interaction, phone and calendar correspondence, and highly confidential medical information

Software, sales, research, analytics proficient. Learns new softwares with ease. Creative, energetic, positive, dynamic, self-motivated, adaptable, people person and problem solver.

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