Chandler, AZ 480-***-**** firstname.lastname@example.org
certified virtualization & cloud expert
Expertise in solution focused problem solving, presenting technology designs and capable of explaining it designs to business users.
Business sense in controlling costs, working to a deadline and contractual agreement.
People skills to successfully lead collaboration, mentorship and support workplace culture.
Experience IT Professional with over 15 years of progressive technical leadership in Virtualization, Cloud Technologies, Storage and Network Administration. A technical and process problem-solver with a strong ability to communicate technical issues in a business manner combined with strong analytical and technical acumen, project management and team-building skills to consistently deliver productive technological solutions. A history of commitment to bottom-line objectives and professional achievements, while maintaining stewardship over optional budgets. Operate with high integrity while being flexible, reliable and responsive.
Core Competencies (hands on experience)
Microsoft Azure &
Pre-Sales LOR/LOE Technical Advisor
vCloud Director 1.5- 5.5
Software Defined Storage
Software Defined Networking/ NSX
vSphere 3.5- 6.5
vROPS/ Log Insight
HyperV 2008r2- 2012r2
Disaster Recovery Solutions/Zerto
AV/Personal Firewall Solutions
Office 365 Suite
Microsoft Servers NT 4-2016
Research & Analysis
Staff Technical Training/ Mentoring
Client Relationship Management
INSIGHT ENTERPRISES, Tempe, AZ 8/2016- Present
Data Center Cloud/Virtual Engineer / Solutions Architect
Bring certified technical leadership and confidence to pre-sales, integration, on-boarding and senior support of new clients, Insight services and programs while managing the contract SLAs.
Architect cloud/hybrid/data center technical solutions for business problems and delivering as the technical lead, client facing point of contact, internal trainer and pre-sales technical advisor.
Use coaching techniques, labs, one on one team building events, lunch and learns and extensive knowledge base articles for training technical and non-technical peers, NOC resources and new hires for areas of technical focus.
Demonstrated technical leadership by leading the development of a strong CMBD process that organized and streamlined a 24x7 team for cloud and hybrid client platform support.
Reduce Level 1 and Level 2 NOC operations alert monitoring noise by over 50% with tool tuning, cleaning top talking events and automating processes that cause non-actionable alarms.
Technical Lead in the development of a new service offering around fault management of IoT SaaS services within Azure and AWS, alerting support teams from L1 to engineers or developers using remotes tools and resources for a light cloud tool footprint.
Cloud service Technical Lead for O365, Azure Active Directory, InTune and other services. Established an escalation model for cloud services and mentored technicians and engineers to scale the business and support hours.
Developed automated patching solutions utilizing Microsoft OMS and saving the business numerous manual engineering hours per monthly patch cycles.
Designed an Azure Active Directory B2B solution for client facing customer portals to solve a business need and ensure service maturity from Insight Managed Services. This service also vastly decreased authentication complexity while increasing security and customer satisfaction.
Involved as Architect, Team Lead and Implementation Engineer on all Insight Managed Services cloud migrations with AWS and Azure. Enabling timely migrations via automation, scripts, and templates to reduce environment complexity for peers as well as reducing level of risk across shift handoffs.
Architect for Data Center and Cloud Engineering Retainer Service, leading technical discussions with potential customers, building opportunity road mapping and covering the technical scope of Microsoft, VMware, Cloud (Azure/AWS) and Backup/DR solutions.
Given Q3-2017 objective to learn new skills for service catalog enhancement which involved documentation, training, building labs, writing statement of work (SOW) language, monitoring capabilities, cost analysis and meeting with clients (internal and potential) for service overviews.
CIRCLE K, Tempe, AZ 2/2014 – 8/2016
Design and manage large infrastructure for 7 data centers. Design and document policies and best practices. Consult and train on other divisions and team members. Able to solve complex or obscure problems quickly.
Consolidated server space by over 60% by identifying legacy servers and either migrating them or decommissioning them.
Designed templates for new hosts and VMs, along with various automation techniques. Drastically improved ability to be able to scale-out rapidly.
Work with SAN Admin to redesign storage. Implemented solutions like IBM SVC, SDRS and vFlash to provide greater performance and resiliency.
Redesigned virtual network to take advantage of jumbo frames and LACP, in addition to implementing distributed virtual switching.
Implemented vROPS and other solutions to proactively manage the environment. Also used vRealize Orchestrator to automate many administrative tasks.
Designed and modernized solutions for Disaster Recovery, Backup Infrastructure and AntiVirus software.
Stabilized environments. With vSphere implemented HA/FT and DRS as well as write SLAs for application owners. Designed SQL policies and jobs for administration and designed Always On solutions.
Deployed Docker Swarm cluster to increase VM density and reduce administrative footprint. Deployed Puppet to help manage servers.
Oversaw large infrastructure upgrade to UCS B Series Blade Servers and Nimble Storage.
Finished PCI Audit.
SELF EMPLOYEED CONTRACTOR, Chandler, AZ 9/2013 – 2/2014
Virtualization and Cloud Consultant
Migrate on premise Hyper V Cluster to Geo-Replicated Azure Environment
Design three site SQL Always On Cluster for 100% uptime
Migrated Exchange 2010 environment to Office 365
Oversaw and mentored Infrastructure migration to highly available clusters with UCS Blades and Nimble Storage
Completed PCI Audit utilizing both security hardening and application and server consolidation
VIGILANT TECHNOLOGIES, Chandler, AZ 5/2011 - 2/2014
Enterprise Architect / Sales Engineer
Manage large hosted Exchange environment; design and manage Exchange systems for clients; Exchange versions 2003/2007/2010/2013/Office 365
Implement and maintain internal VCloud infrastructure, architect, manage and train clients on hosted vCloud solutions
Use Orion SolarWinds to analyze environment by reviewing SNMP traps, syslog and netflow events; used to troubleshoot problems as well as proactively manage environment
Experience with ESXi 4.x-5.5; proficient with CLI for advanced configuration and troubleshooting
Proficient with vCenter 4.x-5.5; used advanced features such as HA, Storage DRS, alarms and alerting, vCOPS, storage profiles, host profiles, and Orchestrator
Design and maintain Horizon View 4.1-5.2 and vShield 5.1-5.5
Extensive use of virtual networking using standard and dvSwitches, kernel and iSCSI configuration and software firewalls such as Vyatta and VSEs
Write NAT and access rules as needed so clients can securely access services and applications using Cisco ASA 5500 series and SonicWall NSA 2400s
Design, implement, and maintained IPSec Site to Site VPN tunnels and Remote Access SSL VPN tunnels so clients can securely connect to hosted infrastructure using Cisco ASA 5500 series
Maintain various SANs including NetAPP ONTAP, EMC VNX, Nimble iSCSI, Dell Equallogic and software deflined storage such ZFS and vSANs
Perform advanced Active Directory tasks for clients such as metadata cleanup, backups and restores, raising domain and forest functional levels, and consolidating domains using trusts
Architect, install and maintain advanced Microsoft Server solutions; solutions include SQL server 2008/2008R2/2012, RD GW, IIS, NLB HyperV, WDS, NPS/NAP, WSUS, SharePoint, SMS, RRAS and App-V
CORESLAB STRUCTURES INC., Phoenix, AZ 3/2004 - 3/2011
Managed Corporate Databases using SQL 2000/2005
Designed company Active Directory; managed and maintained day-to-day use, used advanced features such as adsiedit, gpedit, ntdsutil, and WMI/RSAT
Maintained company internet and intranet websites using IIS
Purchased, designed and maintained clustered SonicWall 3060
Implemented WAN failover, VPN intrusion prevention, Gateway Anti-Virus, NAT and access policies
Designed and maintained disaster recovery and disaster recovery policy; implemented dfs, VSS and network recycle bin
Used Symantec End Point Protection v11 using a combination of NAS and Tape backup
Implemented Hyper-V and TS/RDS for legacy applications
Associate in Arts Degree in Computer Science and Network Administration, Graduated Top 5 in Class,
High Tech Institute, Phoenix, AZ, 2003
Business Curriculum, Arizona State University, Tempe, AZ, 1998-2000
Microsoft 70-533: Implementing Microsoft Azure Infrastructure Solutions, July 2017
VCP 6 Data Center, October 2016- October 2018
VCP 6 Network Virtualization, January 2017- January 2019
VMware Technical Sales Professional, September 2011- present
Nimble Technical Sales Professional, June 2016- June 2018
Microsoft Certified Technology Specialist Windows Server 2008 Applications Infrastructure, Configuration, 2012 to Present
Zerto Certified Professional, March 2016
CompTIA A+ Certification for Microsoft hardware/software; Flash Logos, 2001 to Present
CompTIA Network+ Server, 2002 to Present
IBM Blades, Dell Power Edge, HP ProLiant, Super Micro, Zero Client, Thin Clients, Desktop PCs, workstations, laptops Tower Servers, LTO-4 loaders, firewalls, switches
Citrix, Power GUI, Putty, WinSCP, Notepad++, Windir Stat, Cent OS 4/5/6, Ubuntu Linux, Solaris 5.11, Windows 0x/NT/2000/XP/Vista/7/8, Microsoft Office 97/2000/2003/2007/2010, Microsoft Visio, Office 365, Remote Desktop, Net Meeting Microsoft Access 2000/2002, Microsoft Project AutoCAD 200x, Symantec AntiVirus, SonicWall OS, SQL, Symantec Backup, OCR, Crystal Reports, WHMCS, Kayako
iSCSI, NFS, FcoE, PoE, VLAN, IPsec, SNMP, Ethernet, VPN, FTP, Volp, DNS, Active Directory, IPv4/6, QoS, Intrusion Prevention, BlackBerry Enterprise, SMTP/POP3, 802.11g/n
“I highly recommend Jonathan for any position that can utilize his highly technical skill-set and capability to lead a project through completion, while also establishing a remarkable training environment for his peers and level 1 staff. We utilized Jonathan across multiple technologies as the expert, architect and technical sales resource…and he always brought huge value to both our business and to customer impacting events. He is a primary contributor to positive team morale and an infectious confidence that is unmatched among his industry peers. He is a value add to any project, operations or operational team.” - James Macy, Cloud and Data Center Transformation Manager, Insight, Arizona
“Jonathan is a skilled, thoughtful, and thoroughly professional Information Technology expert. During the last year working with Jonathan, I have been impressed by his outstanding diligence and his high level of technical expertise. I have been more than satisfied with our working relationship. He invariably understands exactly what a project is all about from the outset, and how to get it done quickly and effectively. I consider Jonathan highly qualified for any position in the IT field that involves complexity and creativity, with high quality requirements. He is an exceptionally bright and hardworking professional who will do his very best to do an outstanding job.” - Benoit Vincent, Senior Systems Administrator, Infrastructure, Circle K, Laval, Canada
“Jonathan did an excellent job of maintaining and repairing the network and all the computers in the office. He also made sure that all computer technology for the office was kept up to date and functioned properly. Jonathan’s technical skills kept the computers and the office staff working efficiently and effectively. With Jonathan’s computer expertise and network knowledge, I would recommend him for any technical/computer/network type position.” - Mark Cerminara, Principal Division Manager, Coreslab Structures Inc., Arizona
“Jonathan’s responsibilities included handling the entire IT network for the company. His ability to handle conditions and present solutions in a professional and timely manner is outstanding. Jonathan displayed his abilities to work as a team member and was a dedicated employee.” – Denise Millanes, Controller, Coreslab Structures Inc., Arizona