Donna Desbois Thomas
Seeking full time employment as a customer service representative.
Skills & Abilities
Quick at learning new tasks
Excellent attention to detail
Exceptional interpersonal skills
Customer service oriented
Effective problem solver
SENIOR CSR & ACCOUNT MANAGER SPECTOR & CO. MARCH 2002 – APRIL 2017 (MONTREAL)
Answered customer inquiries, solving problems and providing new product information. (an average of 60 calls per day)
Email clients incoming and out going. (approximately 75 a day)
Communicated with vendors regarding back order availability, future inventory and special orders.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Handled heavy daily flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Updated customer orders from start to finish in an accurate and timely manner.
* Recipient of multiple positive reviews acknowledging dedication to excellent customer service*
RETAIL CSR BELLA ROSA LINGERIE 1996 – 2002 (HUDSON/MONTREAL)
Assist both walk in clientele and preferred clients with their selections and purchases
Make daily deposits at the bank at end of day
CSR & DISPATCH ACTION MOVING & STORAGE 1982 – 1996 (MONTREAL)
Various daily administrative tasks such as: Filing, answering phones, and client estimates
Effective liaison between customers and internal departments.
Scheduled men for household moves while ensuring all trucks carried adequate equipment and supplies.
DIPLOMA RECIEVED 1981 MOUNT ROYAL HIGH SCHOOL (MONTREAL)