Customer Service Representative

Donna Desbois Thomas

Orleans, ON K*A*A* 613-***-**** ****************@*****.**

Objective

Seeking full time employment as a customer service representative.

Skills & Abilities

Quick at learning new tasks

Highly dependable

Excellent attention to detail

Exceptional interpersonal skills

Customer service oriented

Effective problem solver

Experience

SENIOR CSR & ACCOUNT MANAGER SPECTOR & CO. MARCH 2002 – APRIL 2017 (MONTREAL)

Answered customer inquiries, solving problems and providing new product information. (an average of 60 calls per day)

Email clients incoming and out going. (approximately 75 a day)

Communicated with vendors regarding back order availability, future inventory and special orders.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Handled heavy daily flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Updated customer orders from start to finish in an accurate and timely manner.

* Recipient of multiple positive reviews acknowledging dedication to excellent customer service*

RETAIL CSR BELLA ROSA LINGERIE 1996 – 2002 (HUDSON/MONTREAL)

Assist both walk in clientele and preferred clients with their selections and purchases

Make daily deposits at the bank at end of day

CSR & DISPATCH ACTION MOVING & STORAGE 1982 – 1996 (MONTREAL)

Various daily administrative tasks such as: Filing, answering phones, and client estimates

Effective liaison between customers and internal departments.

Scheduled men for household moves while ensuring all trucks carried adequate equipment and supplies.

Education

DIPLOMA RECIEVED 1981 MOUNT ROYAL HIGH SCHOOL (MONTREAL)

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