Customer Service Manager
Resume:
BarbaraVanOrmer
Bradenton, Fl 34208
605-***-**** ************@*****.***
OBJECTIVE
To obtain a management or entry level position in restaurant or administrative industry that will further my career and utilize my more than seven years in the industry while providing the opportunity for growth and advancement.
EDUCATION
National American University, Sioux Falls, SD 02/08-6/10
Associates in Business Administration
Bachelors in Human Resources
Specialty classes include: Principles of Accounting I and II, Principles of Management, Business Law, and Spreadsheets for Windows
WOfRK EXPERIENCE
Subway, Bradenton, Fl 11/2016- present
Store Manager
Responsible for managing all functions of a quick service restaurant including recruiting, training, and developing. Exercise management control and direction of operations with profit and loss responsibility. Handled the management and scheduling of 6 or more employees. Consistently increased the unit's productivity as a result of selective hiring, training, and development and insuring all codes, and regulations are upheld.
Subway, Sioux Falls, Sd 01/2015-8/2016
Sandwich Artist
Responsible for all aspects of a fast food restaurant including customer service. Use of touch screen computer system.
Cigna, Sioux Falls, SD. 10/2013- 2/2015
Customer service rep,
Taking inbound calls for renewing, refilling and ordering new prescriptions. Use of Microsoft Outlook and multiple different systems.
Subway, Sioux Falls, SD. 08/2011-07/2013
Manager
Responsible for managing a subway in a walmart setting. Daily and weekly paperwork, making sure hold up regulations for the store. Manage 7-10 employees. Open and close the store, daily cleaning projects.
L&S Teleserve, Sioux Falls, SD 07/2011-6/2011
Customer service rep
Take inbound calls for Amazon customers. Assist in locating packages and reordering packages if needed. Use of Microsoft office, excel to keep track of the packages.
Jackson Hewitt, Sioux Falls, SD 01/2010- 03/2010
Secretary
Responsible for answering multiple telephone lines. Does filing, greet customers, and help tax preparers. Give calls to customers when checks come in. Do data entry and look up customers returns.
Subway, Sioux Falls, SD 06/2009-07/2010
Supervisor
Responsible for all aspects of a fast food restaurant including customer service. Use of touch screen computer system.
Wells Fargo Bank, Sioux Falls, SD 01/2007-05/2009
Customer Service Rep II
Responsible for all student loan accounts, such as forbearance and deferment answer any student loans questions and handled database entry.
Villa Pizza, Gurnee, IL 07/2004-12/2006
Co-Manager
Responsible for managing all functions of a quick service restaurant located in a mall setting, including recruiting, training, and developing. Exercise management control and direction of operations with profit and loss responsibility. Handled the management and scheduling of 20 or more employees. Consistently increased the unit's productivity as a result of selective hiring, training, and development and insuring all codes, and regulations are upheld.
SKILLS
Microsoft Office
Management in office and restaurant industry
Excel
PowerPoint
Customer service
Student loan handling
Serve Safe certified
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