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Project Technical Support

Location:
Muskego, Wisconsin, United States
Posted:
March 10, 2018

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Maria A. Schlicht 414-***-****

ac4rj3@r.postjobfree.com

SUMMARY

Accustomed to leading large, multidisciplinary, international efforts that include small to large- scale power and IT projects. Over 15 years of experience successfully leading programs with responsibility for supplier and Vendor Management, Quality Engineering, Customer Technical Support, Business Development as well as Product, Finance, Risk Management Operation

(RMO/Fraud), e-Commerce, Credit card and Project Management (Water Fall, Agile/Scrum and SDLC methodologies).

Results oriented project leader with proven success in all aspects of planning, testing, executing and documentation of project management work, as well as extensive experience in maintaining vendor/supplier relationships and commercial marketing.

• Project Management (Agile,Scrum,Waterfall,

and SDLC methodologies)

• Team Building

• Requirements elicitation • Process Improvement

• Bilingual (Spanish and English) • Relationship Management

.

PROFESSIONAL EXPERIENCE

Kohl's Corporate / Credit & Technology, Menomonee Falls, WI 2015 - Current Project Manager / Business Analyst, Credit

Manage all aspects of project execution from project approval from start to end. Develop new project work plans and revises as appropriate to meet the need and requirements to deliver business value. Understand business needs and lead project Credit/e-commerce/Finance and Fraud through the planning, development and implementation phases. Frequently interact with credit and Sr. Management in improving efficiency in the contact through design and process improvement.

• Defines/Develop business requirements and lead technical test initiatives within Credit

(develops, execute and monitor project timelines, process, test data analysis process and execute test cases if needed)

• Identifies and communicates project milestones, tasks and risks to project teams and Line of Business and vendors.

• Responsible ongoing issues/risk issues, data analysis and loss prevention, Omni-channels issues

• Facilitate review and redefine business requirements with technical and IT teams.

• Built partnerships with diverse cross functional teams and cross culture teams to ensure the successful execution of projects.

• Manage vendor relationships of Oracle and Neu Analytics vendors, process, Contract Management, Vendor Quality Management, Fraud and Asset Management.

• Manage process of product design validation, through the use of prototyping, process development & direct management materials.

• Responsible/supervise tasks of 6 to 10 embedded development tester and System Analyst.

• Lead project team members on one or more of each phases of the project cycle. Rockwell Automation, Milwaukee, WI 2009 - 2015

Sr. Project Manager

Provide strategic commercial business plans, monthly forecasting, quoting and developing new customer business and pre-engineered panel solutions, and leading marketing efforts. Successfully collaborated with manufacturing to improve margin and reduce cost by utilizing Systems Application and Products and Customer Relationship Management system.

• Lead team on Product Development process, testing process, test data analysis process and execute test cases on schedule.

• Facilitate review and redefine requirements with technical, engineering and IT teams.

• Built partnerships with diverse cross functional teams and cross culture teams to ensure the successful execution of projects.

• Coordinated/Worked proposal preparation, estimation of product cost and administration of contracts

• Supported the business unit initiative new documentation, by designing a new process of archiving the legacy system.

• Analyzed the orders and projects and implemented solutions in priority orders and projects, resulting in 15% margin improvement.

• Prepared and developed training and mentored subordinate staff, resulting in a 45% reduction in warranty claims per month.

• Lead and coached employees in Mexico, Canada and China to ensure sales strategies, products, quotations and projects were executed properly (Oversees several projects).

• Lead projects which had minimal prior definition and effectively teamed with functional groups.

• Lead and participate in Continuous Improvement Projects.

• Daily management of pre-sales Engineering to order panel opportunities while formulating strategies that can successfully turn quotes into orders or projects by utilizing customer Relationship Management software (SAP).

• Managed and Lead teams of engineers and drafting professionals engaged in controls and automaton hardware engineering, design and project delivery throughout Latin America.

• Built strong customer relationships and assisted sales with pro-actively addressing customer issues.

• Conducted corporate training for over 10 Rockwell Automation employees, distributors and suppliers as well internal/external stakeholders on the use of SAP t-codes to improve delivery.

• Conducted internal audits with diverse cross functional teams and cross culture teams to ensure the successful execution of projects.

• Managed the movement of reports/code from development to SQL, QA to Production systems; coordinated releases into the production systems.

• Managed 6 direct reports including the universal design team and security architect for Business Objects Development.

• Responsible for the direct management of 8 to 12 embedded development engineers.

• Manage Accounts included; Ingersoll Rand, Trane, Gardner Denver and Pepsi Co. Rockwell Automation, Milwaukee, WI 2008-2009

Sr. Technical Support Engineer

Supported the Technical Support Automatic Call Distribution phone system, Customer Relationship Management software (SAP-SD).

Functioned as one of the contact points between developers and customers to resolve and update new functionality in the CRM for SAP-SD.

• Analyzed factory returns and customer issues, conferred with work personnel to determine sources of problems, implemented solutions in priority calls, resulting in 55% reduction of complaints in per month.

• Established tests and plans, wrote and executed test cases on return products.

• Coordinated, resolved, and responded to 30 – 40 calls in a 5 day turnaround, measurably improving customer satisfaction.

Astronautics Corp of America, Milwaukee, WI 2006-2008 Sr. Quality Electrical Engineering

Supported the Astronautics initiative of designing a new process of archiving legacy systems per standard legal retention policies.

• Experienced with test planning, execution and analysis of data.

• Implemented policy and procedure for auditing reports, increasing accuracy rate from 35 % to 70 %

• Provided on-going support for modification and debugging of SQL systems and material handler automation equipment, resulting in a major reduction in down time.

• Conducted internal audit ( Experience with ISO 9000 9001)

• Facilitated review and refinement of requirements with technical, engineering and business teams

Rite Hite Corp, Milwaukee, WI 2004-2006

Sr. Quality Electrical Engineering

Supported the initiative of designing a new process of archiving legacy systems per standard legal retention policies.

• Key participant in designing the process maps of the new design. Functioned as one of the contact points between the Engineer and designer to resolve and update new functionality.

• Successfully worked with cross functional and cross cultural teams. Rockwell Automation/ Allen-Bradley, Milwaukee, WI 1996-2004 Engineering Technician

Supported the engineering and design process of new Products.

• Maintained and enhanced all documentation (Order Tracking, SOAPS, Scheduler, IT security etc.,) by building new reports and forms and heavily using ProE & AutoCad, Microsoft and Excel.

• Created and enhanced tests for all documentation for RA products (PLC family & SMC, etc.,) by building new reports and forms and heavily using ProE & AutoCad, Microsoft and Excel

EDUCATION

BSEE, Electrical Engineer

University of Wisconsin - Milwaukee, Milwaukee, WI AAS Electrical Technology – Industrial Controls and Automation Milwaukee Area Technical College, Milwaukee, WI

AAS Computer Electronics Technology

Milwaukee Area Technical College, Milwaukee, WI

CERTIFICATION

Masters Certificate in Project Management

University of Wisconsin - Madison, Madison, WI

Business Analyst Certification

University of Wisconsin - Milwaukee, WI

ITIL Foundation Certification – In progress

University of Wisconsin - Milwaukee, WI

Rockwell Automation/Allen- Bradley Chairman's Team Award - 1999



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