SR. IT PROJECT MANAGER/ PRODUCT MANAGER with **+ years’ experience in wide variety of industries using Waterfall and Agile Methodologies.
Areas of Strength
Successfully managed Large Projects with Internal/External Resources in Multiple Locations
Producing quality products while adhering to budgets and schedules
Solid understanding of technology platforms, financial planning, data, analytics, big data, workflow tools, and mobile applications
Expertise includes Web based applications, ERP Implementations, Architecture & Design, Business Intelligence, Data Warehousing, E-commerce, Business Analysis, Business Process Reengineering, SharePoint and Messaging systems.
Sr. IT E-Commerce Project/Program Mgr Karmic Bliss Ecommerce Delray Beach, FL Sept 2017 – Pres
Working on several projects including:
Business Networking Membership Site
Structured Settlement Site
Breast Cancer 501 C Site
Sr. IT E-Commerce Project Manager TBC Corp Palm Beach Gardens, FL Feb 2017 – Sept 2017
Managing the Design, Development and Implementation of a New Ecommerce Website with the back end Rest Services and APIs.
Coordinated all communications and collaboration of internal and external resources located in Canada, US, Russia and India.
Managed from RFP process to procuring Vendor contracts as well as creating and administering all processes for all team touch points and reviews.
Created a Confluence board to manage information sharing and processing Design Acceptance processes. Used Hip Chat and Jira to manage the team’s design and development practices for both Front End and Back End.
Microsoft Project was used to track all teams’ plans and consolidate them to one including the technical internal integration plans
Reported regularly to management on the progress of the project based on scope, cost, quality and timeliness of the schedule
PMO reporting was done through SharePoint for all internal artifacts including Project Plans
Sr. E-Commerce Product Owner Office Depot Boca Raton, FL 2014 –2016
Management of a cross-functional eCommerce agile team responsible for www.officedepot.com and business.officedepot.com throughout entire development life cycle, from concept to completion.
Ownership of product roadmap with a focus on driving incremental revenue and improved user experience through the development and delivery of new and enhanced website functionally. Worked in 2 week sprints and 1 month Deployment.
Communicate with senior leadership on strategy, status of new development and impact of new website features.
Analysis of web analytics, A/B tests, moderated and unmoderated usability studies to prioritize and measure the impact of new website functionality.
Manage product backlog, grooming and planning, user story requirements, UI/UX design, development, QA,, implementation, launch and production support. Integration to the Oracle ERP, Sales Force, Exact Target
Third Party Tools Used: Monetate, BazaarVoice, CoreMedia, Rich Relevance, Core Metrics. Tech: Jira, Tempo, MDS
Integration of officedepot.com and officemax.com for both direct and contract website
Complete the successful integration of the Loyalty programs for Office Max and Office Depot
Complete the successful Integration of the Reliable business into the Office Depot site
Increase the CSAT and Conversion rates with new functionality.
Developed a Costing and Forecasting System for all Agile teams
Sr. Consulting Project Manager eCommerce Karmic Bliss Consulting Delray Beach, FL 2010 –2014
Full Analysis of Business Processes for the purposes of converting to a mobile practice. Put plan in place and executed over a year’s time, including: Smart Phone for all patients, appointments, IP phones, credit card machines, wireless network, etc
Coordinated the Creative & Technical development and designed the QA for multiple Internet Applications Development projects using Jira and Confluence for tracking. Launched three major products to production in two months
Created a QA Department with full process for complete online testing and full regression scripts using Selenium. Designed and Developed Ecommerce, Membership, Informational, Lead Generation websites for client based on requirements from feedback given from strategy sessions and client interaction
Product Manager Project Manager– Dycom Industries North Palm Beach, FL 2008 - 2010
Roles filled include Product Manager, Configuration Management, Project Management, Business Analyst, Implementation Management, Unit Testing, and Quality Assurance First Project was to build and implement a Scheduling System for the Utility Locators to gain efficiencies and accuracies in their remote work.
This was a Scrum and Agile development environment with quick releases to Production.
This project was complex with multiple developers, DBA’s, QA, USERS and the actual office personnel that were to use it as well as the Locators.
Also we had a UK Vendor supplying the engine software that we had to work closely with
This was successfully implemented to 6 cities in EST, CST and PST
Managed the Deployment of the Many Virtual Machines used for Remote Desk Top to Server in Atlanta
Second Project was to create a data warehouse by extracting data from disparate systems and then produce Automated Reports in Excel and post them to a Common SharePoint Portal. This Project Plan was divided into two main Sections -a Prototype Plan for one Office, then roll- out to 35 offices across the country
Define Suite of 10 Operational Reports for an Office, Use SSIS to extract and post data to our Data warehouse
Created SharePoint Portal Workflow system for the Regions and Offices to process the information
Use VBA to create automated reports and system to run them in Excel and auto post to Share Point,
render their reports, convert to excel and email
This was successfully rolled out to 36 sites across the country
Application Product Manager Lydian Data Services Boca Raton, FL 2001 –2007
Responsibilities included PMO Project Management, Business Analysis, Developers, DBA’s, Quality Assurance, Customer Service, Business Intelligence and Data Analysts.
Full Design, Development, Testing, Automated Testing and Deployment on a Weekly Cycle for all internal products. Products include: the Mortgage Compliance System (MCS), The Investor Lock Desk Website (MWS), The Mortgage Origination System (MPS), the Closed Loan Due Diligence System (MDS) as well as the Rules Engines
Full Life Cycle Development Process-the software development process followed an Agile/Scrum methodology with releases to production weekly
We used RUP and UML documents for all of the Business Analysis and P M processes through SLDC with SharePoint for our PMO office to memorialize all artifacts in design and development process including Project Plans and Specifications.
Facilitated JAD sessions, project chartering/initiation, documented (flowcharted) system processes/data models using Visio, UAT sessions, produced project plans using MS Project, created documentation for Users as well as support
Complete Microsoft Shop using .Net architecture with TFS(Team Foundation Server) and Visual Studio and HP Quality Center
Product Manager & SME -lead planning efforts on major re-branding effort, including identifying competitors, feature gaps, customer pain points, and defining market positioning, communication strategy, and critical business requirements
Designed and built Automated Rules Engines and was responsible for analyzing Underwriting Guidelines and creating Rules (logic equations) as well as Compliance Rules.
Technologies: Windows -, UNIX, IBM AS400/S., IBM MVS VSE, LINUX, VPNs, TCP/IP, HTTP, LAN; Novell; RPG, COBOL, Enterprise Manager, Oracle, Rational Rose, UML; XML; JAVA; HTML; ASP; SOA; SaaS; .NET; VB ;Datacom; Open/Ingres; DB2; SQL Server 2008
MS Office Suite and MS Project, SharePoint, CASE Modeling Tools, UML, Rational, MS SQL Server, SSRS 2008, ODBC, PowerBuilder, .NET, Visual Studio, C++,C#, Java, VB.net, ASP.net, PL/SQL, Crystal Reports, VISIO, RAS, MS Access, Citrix, ODBC, MS Visual Source Safe (VSS), Star-Team, PVCS, Track-It, Test Director, Remedy, Astra Quick Test, Selenium, Jira, MS-TFS, Confluence, HP Quality Center, SSRS 8
Business Applications: General Ledger, Accounts Payable, Accounts Receivable, Collections & Recovery, Order Entry, Inventory, Purchase Order, EDI & EFT ANSI EDI X12, cXML and xCBL,Job Cost, Fixed Assets, Payroll, HR, QA, Shipping, Engineering Specifications, Bill of Materials, Sales Systems, Call Center Systems, Customer Care Systems, Mortgages, Mortgage Warehouse, Lending
Vendor Software: CA-Masterpiece Suite, Dun & Bradstreet, Walker Interactive, People Soft, Ross Systems, JD Edwards, SAP- ERP, Great Plains-ERP, Oracle-ERP, Lawson-ERP, S2K, Ariba, PRMS-ERP, ASI MRP, Profit Key MRP, Calyx Point, Interlinq Mortgage Servicing, 360 Scheduling, CA- Clarity, People Fluent, Jira, Confluence, Basecamp, Monetate, BazaarVoice, CoreMedia, Rich Relevance, Core Metrics.
Certified Agile Product Owner – International Scrum Institute, Certified Scrum Master – International Scrum Institute
Centennial College, Toronto, On
ICoast CIO Council, SFTA South Florida Technology Alliance, Project Management Institute