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Customer Service Manager,Warehousing,Postal services,Cosmetology

Los Angeles, California, United States
March 09, 2018

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*** **** **** ****** *** Angeles, California, ****3 619*******

Erika Watkins

*** **** **** ******

Los Angeles, California, 90003




Customer service representative,Manager, Nov 2008 – Jan 2018 Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges.

Request information or assistance using paging systems. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Supervise others and provide on-the-job training.

Compute and record totals of transactions.

Compile and maintain non-monetary reports and records. Post charges against guests' or patients' accounts. Keep periodic balance sheets of amounts and numbers of transactions. ADVANCE AMERICA PAYDAY LOAN, Los Angeles, California Customer service, Assistant Manager, Aug 2004 – Apr 2008 Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

Answer customer questions regarding problems with their accounts. Record information about financial status of customers and status of collection efforts. Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Receive payments and post amounts paid to customer accounts. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. Negotiate credit extensions when necessary.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Enter customers' transactions into computers to record transactions and issue computer- generated receipts.

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. 238 East 94th street Los Angeles, California, 90003 619******* Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. Order a supply of cash to meet daily needs.

Sort and file deposit slips and checks.

Resolve problems or discrepancies concerning customers' accounts. Process and maintain records of customer loans.

Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.

Prepare work schedules for staff.

Perform clerical tasks such as typing, filing, and microfilm photography. Approve loans within specified limits.

Submit applications to credit analysts for verification and recommendation. Interview applicants and request specified information for loan applications. Maintain current knowledge of credit regulations.

DISNEYLAND, Anaheim, California

Guest service assistant, Jun 2001 – Nov 2004

Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit, and establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations.

Issue room keys and escort instructions to bellhops. Keep records of room availability and guests' accounts, manually or using computers. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check out process. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Arrange tours, taxis, or restaurant reservations for customers. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. Date-stamp, sort, and rack incoming mail and messages. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Enter customers' transactions into computers to record transactions and issue computer- generated receipts.

Resolve problems or discrepancies concerning customers' accounts. Solicit sales of new or additional services or products. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

238 East 94th street Los Angeles, California, 90003 619******* EDUCATION

Los Angeles Habor college, LAHC, Los Angeles, California Completed coursework towards A.S. Business

Westchester H.S., Westchester, California

High School Diploma, Jun 2001

*High School Diploma

Cosmetology, Los Angeles, California

State board, Jun 2004

Universal Beauty school, Los Angeles, California Cosmetology, Jun 2004

*Diploma (Cosmetology)*Certificate of Accomplishment (Academics) ADDITIONAL SKILLS

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