First name: Shannon
Date of birth: 06/19/1973
Email address: firstname.lastname@example.org
Effectively managed a high-volume of inbound and outbound customer calls. Promoting products and services.
Archiving customers correspondence; letters, paper documents sent by the customers. Billing, product support and customer purchases.
Retention Customer service 07/2016 - present
I retained clints and I fixed all issues customers were having to make sure problems did not escalate. I upsell products and give exceptional customer service. nexus op
escalation retention customer service rep 01/2015 – 12/2017 I was sent escalated calls that prior representative was unable to resolve. I fixed all issues and retained customers business. I also sold products . Q/A
Compliance caller 01/2014 – 12/2015
I called customer service agents and asked about products and scored there over all performance.
computer programming 01/1990 – 07/1990
I have no degre
BUSINESS 01/2016 - present
Customer service Professional
Appointment setting Professional
for Medium Risks
for High Risks
for Low Risks
100 % 95 % 94 % 92 % 92 %
100 % 100 % 81 % 78 % 75 % 71 %