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Customer Service Manager

Location:
Phoenix, AZ
Salary:
10.00
Posted:
March 10, 2018

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Resume:

Shannon Mossner

Personal info

First name: Shannon

name: Mossner

Date of birth: 06/19/1973

Nationality: caucasin

Address: **** *. ********* ***. *** 1, Phoenix 85016, United States Phone number: 602-***-****

Email address: ac4q1j@r.postjobfree.com

Profile

Effectively managed a high-volume of inbound and outbound customer calls. Promoting products and services.

Archiving customers correspondence; letters, paper documents sent by the customers. Billing, product support and customer purchases.

Work experience

Verafast

Phoenix

United States

Retention Customer service 07/2016 - present

I retained clints and I fixed all issues customers were having to make sure problems did not escalate. I upsell products and give exceptional customer service. nexus op

Phoenix

United States

escalation retention customer service rep 01/2015 – 12/2017 I was sent escalated calls that prior representative was unable to resolve. I fixed all issues and retained customers business. I also sold products . Q/A

phoenix

United States

Compliance caller 01/2014 – 12/2015

I called customer service agents and asked about products and scored there over all performance.

Education

Alta Tech

Phoenix

United States

computer programming 01/1990 – 07/1990

I have no degre

ALISON

N/A

UNITED STATES

BUSINESS 01/2016 - present

STILL ENROLLED

Skills

Customer Service

retention Professional

Retention

Customer service Professional

Telemarketing

Appointment setting Professional

Traits

Cognitive traits

Planning

Efficiency

Processing

Consistency

Flexibility

Adjustment

Speed

Attention

Duration

Attention Control

Social traits

Fairness Altruism

Preference

Risk Preference

for Ambiguous

Risks

Risk Preference

for Medium Risks

Risk Preference

for High Risks

Risk Preference

for Low Risks

100 % 95 % 94 % 92 % 92 %

100 % 100 % 81 % 78 % 75 % 71 %



Contact this candidate