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Customer Service Technical Support

Hampstead, New Hampshire, United States
March 05, 2018

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Brittany Pelletier

Hampstead NH *****



Recent IT graduate of Manchester Community College’s Associate’s Degree in Cybersecurity Investigations with experience in information security and digital forensics. Familiar with an extensive variety of security, networking, engineering, and operating system software.

Preparing for CompTIA certification exams: Network+, CSA.

Experienced technical support specialist with strong knowledge of networking, hardware, software and configuration and troubleshooting.


Manchester Community College 2015-2017

Manchester, NH

Cybersecurity Investigations, A.S.

MCC cybersecurity club member

Participated in the 2016 National Black T-Shirt Cyber Forensics Challenge:

This Challenge includes elements such as:

File system and operating system identification

Recovery of operating system and application artifacts

Recovery of user-created artifacts

Conducting in-depth analysis across the system and scenario, which extends beyond artifact recovery

Event reconstruction

Report writing

GOAL: To work for a successful business that has solid performance and future projections. Looking for a long-term employer with room for promotion in the future. As part of a team, I want to add value and continue to grow the company.


OPERATING SYSTEMS: Android, Windows XP, Windows 7, 8.1, 10, Mac OS X, Linux, including Ubuntu, Debian and Kali.

FORENSIC TOOLS: FTK Imager; Forensic Explorer; Autopsy; Encase; Tableau and CRU write blockers; Aceso, Paraben; .XRY; Oxygen and Athena.


Chain of custody, notetaking, report writing and evidence handling.

SOFTWARE: MS Office (Outlook, Word, Excel, Power Point).

NETWORKING: VMWare, LAN/WAN, TCP/IP, DHCP, Wireshark; DNS servers; email servers.


Team Captain, Trainer, Cashier June 2012 to September 2017

Shaw’s Supermarkets, Plaistow, NH

Supervise employee’s and the checkout department ensuring everything was running smoothly

Provide exemplary customer service and making sure customers were highly satisfied and problem solving any issues or concerns they might have

Cash handling, use of scanning devices and the register.

Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return

Train new employees to the company’s policies and procedures, went over paperwork, videos, online training and cashier and bagger training.

Safety team leader: Ensuring that the checkout department was safe and accident free, attended monthly safety meetings and made adjustments to the checkout accordingly.

Organize seasonal promotions and promote sales

Responsible for signing up customers for loyalty savings and rewards online

Assist System Admin in creating new accounts in Active Directory, apply group policies giving permissions/restricting access

Daycare Provider August 2011- June 2012

Derry Village Extended Day, Derry, NH

Set up and supervised organized activities

Prepared healthy meals for the children,

Maintained a hygienic work place

Remained up to date with Early Childhood Education classes

Problem-solved children’s concerns and provided a nurturing atmosphere.

Communication with parents

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