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Customer Service Human Resources

Location:
United States
Posted:
March 05, 2018

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Resume:

Maria L. Fernandez

**** *. ** ***, **** *** 305-***-**** / 305-***-****

Hialeah, Florida 33018 ac4pff@r.postjobfree.com

HR Payroll Specialist

BA Degree with 12 years experience in the Information Technology field in software support and computer operations. 8 years experience as a Human Resources professional. 4 years experience in Human Services program case management. Skilled in Microsoft Office and Customer Service. Bilingual in English and Spanish.

Professional Strengths:

Account Manager Analyst Benefits Case Manager

Counselor Computer Operator Customer Service First Level Software Support

Help Desk Human Resources Human Services Refund / Leave of Absence

Accomplishments:

•Provided benefits assistance for 10,000 employees

•Served as Account Manager for 16 assigned clients with the Ecometry Enterprise Software

•Received Ecometry Employee of the Month Award

Professional Experience:

Riskqual Technologies, Inc, Pembroke Pines, Florida May 2017 - November 2017

Support Analyst

Served as Analyst to 20 clients for software related issues. Accurately analyzed and researched reported software problems or questions.

•Accurately researched, analyzed and corrected reported software problems

•Provided outstanding help desk assistance and first level support to users regarding software usage issues.

First Service Residential, Inc., Dania Beach, Florida

Benefits Coordinator June 2014 - February 2017

Assisted employees with benefits enrollments, issues or questions through appointments, in the lobby or by telephone. Researched problem sources in Benefit Focus and ADP. Entered benefit information in ADP for initiation or termination of deductions. Processed refunds requests through EPIPs. Responsible for processing Qualified Status Changes for associates experiencing life events.

• Successfully resolved employee erroneous benefit terminations by conducting conference calls for reinstatement

• Accurately researched, analyzed and corrected any other benefit issues or problems.

• Provided excellent customer service

• Started, updated or terminated payroll deductions on a timely basis to avoid lack of coverage or overpayments

Florida International University, Miami, Florida January 2008 - July 2013

Human Resources Representative

Responsible for providing assistance to 10,000 employees with benefits and payroll issues or questions. Researched problem source on Panthersoft and PeopleFirst systems. Escalated to area staff specialists for inquiry or problem resolution. Entered benefit deduction information in Panthersoft system. Processed employee refund requests through PeopleFirst. Processed refunds approved by PeopleFirst through payroll system. Processed Leave of Absence request letters.

•Successfully resolved employee benefits suspension by conducting conference calls for benefit reinstatements escalations

•Expedited processing of employee refunds for overpayments for benefits deductions.

•Provided accurate responses to employee inquiries or problems and outstanding customer service.

Florida Atlantic University, Boca Raton, Florida December 2006 - January 2008

Human Resources Representative

Assisted employees with benefits enrollments, issues or questions through appointments, in the lobby or by telephone. Researched problem source on Banner and PeopleFirst systems. Entered benefit information in Banner system for initiation or termination of deduction . Processed employee refund requests through PeopleFirst. Processed PeopleFirst approved refunds through payroll system. Responsible for initiating Qualified Status Change requests and Benefits enrollment forms for employees. Submitted move money requests and HR action forms as corrections to employee benefits account. Processed EFT Payments and Banner Error Report.

•Successfully resolved employee benefits suspension by conducting conference calls for benefit reinstatements escalations

•Expedited processing of employee refunds for overpayments from excessive benefits deductions.

•Provided excellent customer service.

•Started, updated or terminated payroll deductions on a timely basis a to avoid lack of coverage and overpayments.

Ecometry Corporation, Delray Beach, Florida December 1999 - June 2006

Support Analyst

Served as Account Manager to16 assigned clients for software related issues. Accurately analyzed and researched reported software problems or questions. Analyzed and corrected reported data errors through Suprtool. Responsible for troubleshooting system and hardware related issues. Thoroughly tested and made recommendations for program code corrections through submission of Programming Job Requests to Cobol programmers for correction of software programming bugs to Ecometry Enterprise software. Performed Quality Assurance testing of programming corrections. Provided programming corrections, revisions or updates to clients.

•Provided outstanding help desk assistance and first level support to users regarding software usage issues.

•Accurately researched, analyzed, corrected, reported software problems and corrected data errors through Suprtool.

•Thoroughly tested and made recommendations for program code corrections to the Ecometry software.

•Expedited processing of Programming Job Request for the correction of software programming bugs.

•Performed Quality Assurance testing to facilitate return of program corrections.

Electronic Data Systems, Boca Raton, Florida April 1998 - December 1999

Information Associate

Modified Cobol programs according to InfoPoint project specifications. Converted programs from VS/COBOL to COBOL II through CA-Migrate utility and adjusted program code due to compilation errors. Y2K tested programs through data aging . Verified through File-Aide Compare utilities. Responsible for installation of Y2K software upgrades.

•Completed all projects according to guidelines and by assigned due dates.

Other Professional Experience:

State of Florida, Office of Disability Determinations Miami, Florida

Medical Disability Examiner

University of Miami, Miami, Florida

Sr. Staff Assistant

Baptist Hospital, Miami, Florida

Computer Operator / Technician

St. Francis Hospital, Miami Beach, Florida

Computer Operator

Education:

Florida International University, Miami, Florida

Bachelor of Arts Degree, Psychology

Miami-Dade Community College, Miami, Florida

Associate in Arts Degree, Business Administration

Skills:

•Knowledgeable and skilled in Help Desk Software Support

•Expert in HP3000 Console Operations, MPEV operating system and Hewlett Packard (series 70) hardware.

•Experienced in MaxiMumps operating system, MedStar software and Data General (MV15000) hardware.

•Windows XP, MSOffice and Suprtool

Awards:

Received the Employee of the Month Award at Ecometry Corporation

Training:

•Business courses completed include Economics, Management and Accounting.

•Programming courses completed include Basic, COBOL, FORTRAN and Job Control Language.

•Completed EDS COBOL, JCL, HTML programming training,

•Requirements Determination and Estimating and IPM training.



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