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Customer Service Representative

Texas, United States
March 02, 2018

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Bonnie A. Saenz

**** *.*. **** *** Apt ***B


Harland Clarke--- Customer Service Representative II--

Check ordering Department. My main responsibilities is to ensure Check orders are Accurate and correct insuring complete authentication for customers, Banks an Business. Reprints, credits an checking on deliveries . Montoring call volume ensuring all representatives are on calls. Back up Floor Supervisor when needed. Occasional weekend closing Supervisor. To Ensure Call Center is properly supervised updating Employee’s schedules and making sure schedules are being followed. Also making sure all reports are turned into Call Center Work Force Team an reports are going to Managers. Mentoring new employees when new classes are out on the floor for OJT.

Supervisor- Dianna Salazar from- 02/2013 to present

JP Morgan Chase Bank--Fraud Analyst---Responsibilities major responsibilities include investigating a particular fraud and devising new techniques to prevent scams for our debit cards customer were aware of activity on the debit cards by JP Morgan chase fraud dept.

Supervisor --Caesar Gonzalez-- from 07/2009 to 01/2011

Reason for leaving--after maturity leave I decided to stay home with my child for two years.

Washington Mutual Bank Sr. Processing Specialist/for Fed-variety of back office support functions included researching, identify, process, correct, and monitor customer deposits accounts, general ledger and demand deposit settlement accounts to ensure compliance with WM procedures and legal regulations.

Supervisor--Brian Moran from 08/2008 to 07/2009

reason for leaving--Washington Mutual was bought by JP Morgan Chase

Washington Mutual Bank--Consumer Loan Telephone Manager--Your Responsibilities --To inform angry and irate customers as well as give them better understanding of their Home Equity Line of Credit Loans, Business Line of Credit, Mobile Home-loans, cars loans, and boats loans.

Supervisor--Matt Kier--- from 06/2006 to 08/2008

Reason for leaving--explored my options with the bank for a greater opportunity

Washington Mutual Bank--Telephone Banker--taking incoming calls for customers informing them of their checking, and savings balances, also offer products over the phone such as CD's, liquid CD's.

Supervisor--Tila Torres from 04/2006 to 06/2006

Reason for leaving--new dept. was developing, therefore were chosen for this opportunity


1. Dianna Salazar Supervisor with Harland Clarke-- 210- 697-4200

2. Blanca Reynosa Manager with Harland Clarke --210-***-****

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