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PMO Project Manager or PMO Director

Cerritos, California, United States
February 28, 2018

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Sherice Kennedy

Artesia, CA ***** 310.***.****

U.S. Citizen No Veterans Preference


Technically adept and focused professional with full range of talents overseeing complete lifecycle of projects while coordinating all resources including teams, budgets, logistics, procurement, and planning to meet and exceed client goals and deliverable requirements.


Wells Fargo Bank Dealer Services, Irvine, CA

Project Management Manager (3/2015 – Present)

Key Skills: Program Office Management, Project Management Methodologies, Procurement, Contract Oversight, Team Leadership, Reporting and Analysis, Deliverables Management

Provide direct oversight of end-to-end project management processes to meet and exceed program goals in the areas of logistics, road map creation, budget planning and cost control, deadline attainment, and managing deliverables. Lead, train, and direct a team of 10 across California and North Carolina. Partner with senior leaders, stakeholders, and program managers to define requirements, determine business use cases, troubleshoot issues, and create solutions. Manage user interface. Mentor and coach project and program management staff. Perform project risk analysis.

Develop and manage budgets, forecasting, and reporting methods; create and disseminate reports. Present project goals, progress reports, and plans to senior management. Oversee processes and procedures to ensure compliance with all government regulations and bank policies. Collaborate with business partners to define project requirements and business cases.

Selected Contributions:

Seamlessly coordinate long-term projects across multiple lines of business and ranging in risk, scope, and complexity to meet all deliverables.

Adeptly manage and oversee full project lifecycle for numerous concurrent projects including initiation planning, executing, controlling, and closing phases.

Evaluate staff performance while providing insight to identify requirements and develop project plans and strategies while preparing business cases and assigning tasks.

Supported organization-wide professional development by establishing a Lead Project Coordinator career path and supporting promotions for key team members.

Ensure comprehensive project control while managing project risks and interfacing with users to define needs and issues.

Leverage strong communication skills to positively influence project stakeholders and negotiate with staff and management to gain buy-in on process improvements.

Support overall organizational success by developing training materials and user guides to advance knowledge sharing opportunities.

Appointed Project Manager for Wells Fargo Dealer Service D&I Admin Council

Serve as project champion, demonstrating ownership of process from initiation to closure and across all program/project level processes, procedures, and performance metrics.

Oversee procurement including sourcing, negotiating, and managing outside vendors contracts; manage a programs/projects associated with a specific business function.

Everest University, Santa Ana, CA

Part-Time Professor (11/2012 – 5/2015)

Key Skills: Curriculum Development, Training, Student Relations, Professional Development, Classroom Management, Project Management, Program Management, Business Administration,

Developed, wrote, and delivered high-level college curriculum in various functional business areas. Instructed courses in Project Management, Management, and Business topics; delivered lectures and disseminated assignments. Facilitated student education in PMBOK and Agile methodologies. Employed effective class management techniques while enforcing classroom policies, FERPA standards, and maintained accurate records. Communicated with students and posted grades. Provided academic advising and student support. Attended professional development trainings.

Selected Contributions:

Created positive and supportive learning community to foster professional development and academic growth among diverse group of adult learners.

Developed PMO portfolio driven by ROI; introduced PM documents including BRD, Functional Specs, Change Management, Issue Log, and the development of the WBS.

Contributed to university success by participating in department meetings and attending quarterly faculty in-services; remained involved in focus groups to improve curriculums.

Corinthian Colleges, Santa Ana, CA

Project Manager / Senior Project Manager (8/2010 –7/2013)

Key Skills: Project Management, Program Management, Infrastructure Development, Vendor and Contractor Relations, Technology Installations, Team Leadership, Business Unit Relations

Held responsibility for full lifecycle planning, implementation, oversight, and continued management, tracking, and reporting for complex projects. Supervised, trained, and mentored project teams of programmers, web designers, database managers, and accounting staff members. Managed internal staff, project coordinators, and curriculum trainers. Developed training materials and effective curriculum for faculty and campus staff.

Monitored and evaluated portal, recommended service improvements, and resolved policy issues in collaboration with interdepartmental work group. Managed and administered construction infrastructures for technology installation. Served as project management subject matter expert on determining contract specifications and defining/writing scope of work documents. Managed contractors, vendors, and consultants. Oversaw contractor and vendor relations, contracts, and procedures to ensure compliance with requirements, regulations, codes, policies, procedures and plans.

Selected Contributions:

Directed end-to-end planning, design, production, and implementation of eCollege App project for Apple and Android that streamlined numerous college processes.

Led the design, launch, and implementation of $3.7M FileNet LOR XT repository project that increased efficiency of locating curriculum as well as access to information for faculty, curriculum developers.

Saved $540k managing the budget of installations of SMART Board technology in 84 classrooms across the U.S.

Directed all phases for successful development and launch of a $6M high- visibility Medical Assistant V2.0 with EHR project. Increased profits 37% for new programs, launched and implemented across 72 Everest campuses within US.

Skillfully reviewed, analyzed, and interpreted contract specifications and evaluate scope of work documents to ensure contractor conformance with policies, procedures and plans.

Compiled, assessed, and tracked major milestones to align with marketing and advertising program promotional goals and target start dates.

Xerox/ACS, Long Beach, CA

Project Manager / Senior Project Manager (8/2002–3/2010)

Key Skills: Program Office Management, Project Management Methodologies, Procurement, Contract Oversight, Team Leadership, Reporting and Analysis, Deliverables Management

Coordinated and oversaw comprehensive project lifecycle from initial concept through completion stages. Handled road map planning, process execution, data and performance monitoring, cost control, and project closure. Supervised and coached staff; oversaw professional development. Ensured timely and effective attainment of deliverables and budgets.

Liaised across internal departments to identify requirements, create action plans, manage logistics, and reduce risk across each project phase. Assessed, troubleshot, and resolved issues and escalations. Communicated with stakeholders and team members on project progress and completion; developed and delivered status reports and updates. Created system testing scripts and tested system functionality and documented testing results.

Selected Contributions:

Achieved business solutions within project guidelines and responded to operational issues, RFP’s, RFQ’s and RFI's within defined areas.

Ensured overall successful client experience through soliciting client feedback and continuous input while partnering with colleagues to meet all goals.

Reduced failure rate by 15% of PTI by developing Score Report card for reporting defects in software.

Led $702K project to develop lender branded online web application for federal and private student loan processing to win 25% increase in loan origination volume and revenue.

Assisted in formal hand-off of new live systems to allied departments to ensure quality implementation experience for clients to achieve successful steady state of execution.

Coordinated UAT testing, including development and production documentation, and conducted post implementation reviews.

Created user bulletins, training materials, and instructions for end-user procedure-based functionality.

Additional Experience:

Sr. Account/Major Account Manager ~ Pitney Bowes Inc., Los Angeles, CA

Adm Analyst/Coordinator ~ Hughes Aircraft / Northrop Grumman, CA


Master of Business Administration Information Technology Management, 2002

University of Phoenix, CA

Bachelor of Science in Business Administration, 1995

University of Phoenix, CA


PMI Orange County Chapter

PMI Los Angeles County Chapter


Technical Proficiencies:

MS Office Suite (Word, Excel, Access, Project, Publisher, PowerPoint), Visio, SharePoint, PeopleSoft, Daptiv, Clarity/CA PPM, Campusvue, Talisma

Certifications & Professional Development:

Marketing Certificate, 1993, University of Phoenix, CA

Project Management Institute PMP Training Course ~ Exam Prep Course, 2013

International Project Management Commission (IPMC) ~ Certified Master Project Manager (MPM), (Certification No# 2567 - Valid: 2010 – 2018)

“I certify that, to the best of my knowledge and belief, all of my statements are true, correct, complete, and made in good faith.”

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