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Quality Engineer Customer Service

Arlington, Texas, United States
February 22, 2018

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Imran Bijapure

(682)***-**** TX 76013 Willing to relocate

Quality Engineer Six Sigma Green Belt - ASQ Problem Solver Data Driven Analytical Customer focus

- Utilizes research, analysis, and problem-solving abilities to develop optimal solutions and improve processes -

Work Flow Improvement: Incorporated Lean techniques to increase productivity of organization at Prescient Group.

Problem Solving: Used Six Sigma, 8D, CAPA methodologies to solve problems systematically and achieved high success.

Risk assessment and rectification: Resolved potential project problems by doing risk assessment (FMEA) at Prescient Group.

Workplace Organization: Helped increase Productivity by 20% by implementing 5S work organisation techniques.

Process Improvement: Analysed current processes and took corrective actions to continuously Improve at Prescient Group.

Key Professional Skills: Root cause Analysis, 5 Why’s, Kaizen, 8D methodologies, Continuous Improvement (PDSA, A3), Inventory management, Just in Time(JIT), Quality management system (IS0 9001), Root cause analysis, Statistical process control (SPC), Experimental design, Hypothesis testing, ANOVA, Familiarity with cGMP (Good Manufacturing Practices), AQL Sampling

Professional Experience

Prescient Group, Quality Analyst 06/2014 - 01/2016

Assisted and implemented quality systems policies and Conducted internal audits for compliance with quality systems.

Investigated the processes to eliminate the non-value-added processes, reduce variability and took corrective actions.

Increase in work output by 20% using workplace organization (5S) to improve the productivity and workplace efficiency.

Performed root cause analysis on operations and supply issues to improve the processes and Quality of the services.

Prescient Group, Project Engineer 08/2013 - 06/2014

Maintained safe and clean working environment by enforcing procedures, rules, and regulations and Follow SOP.

Prepared project proposals and plans of MEP (Mechanical, Electrical, and Plumbing) services for building structures. Prepared, implemented and monitored scopes of work and prepare Work Breakdown Structure (WBS) for control and integrity.

Prescient Group, Engineering Intern 06/2012 - 07/2013

Coordinated vendor processes and methods to approve vendors. Helped in selection criteria which increase 10% profit.

Planned multiple projects to manage resources, budgets on MS project. Helped in designing MEP designs using Auto-CAD.

Six Sigma projects: Successfully developed two six sigma projects(DMAIC) at University of Texas at Arlington on Samsung Galaxy phone blasts and Cheese products.

Efficient Solution Creation: Saved $5K/month and reduced replenishment cycle time by almost 200% by introducing new inventory management techniques (Just in time).

Business Development: Increased sales from 1M to 30M/year by improving delivery and customer retention and improving customer service.

System Improvement: Boosted company sales by 6M/year by revitalizing an out-dated project management technique at Prescient group and by offering additional maintenance services to customers.

Sales Management: Increased sales by 30% and profits by 10% in a declining market through quality management, process improvement, and the use of Lean principles.

Data Analysis: Completed multiple projects in Deep learning, predictive modelling, Statistical data analysis in Excel, R, Python.


MS Industrial Engineering GPA 3.66, University of Texas at Arlington 2017

Courses: Quality Systems, Production and Inventory Control, Simulation and Optimization, Advance Operation Research, Statistics, Project management, Engineering management, Engineering economy, Data Mining

Awards, Honours, and Scholarships: Academic Excellence Award Scholarship

B. Tech in Mechanical Engineering, College of Engineering Pune, India 2013

Courses: Engineering manufacturing, Automobile, Engineering Design, Inventory Control, Production management

Six Sigma Green Belt Certification - ASQ 2018

Technical Skills

Quality Control: DOE, Regression, Simulation models, Predictive modelling

Software : R, Python, Witness simulation software, MS office, Excel, Visio, Minitab, TABLEAU, MATLAB, SQL, AutoCAD, MS Project

Analytics : Data Analysis, Financial data modelling, Process control, Experimental design

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