JOSEPH GREENMAN

Long Beach, CA *****

323-***-**** ac4ka4@r.postjobfree.com

www.linkedin.com/in/josephgreenman/

BUSINESS DEVELOPMENT OPERATIONS MANAGER

Highly accomplished and astute Business Development and Operations Manager with proven track record of implementing policies, practices and systems that definitively impact sales, production, account management, to move organizations forward in achieving higher throughput, productivity and profit. Critical thinker, skilled in identifying technological and process performance gaps and creatively implementing wide reaching solutions to address needs. Assertive and enthusiastic, with extensive knowledge of process optimization and unsurpassed work ethic.

Technology: MS Word, Excel, Access, PowerPoint, Quick Books, CRM database programs.

New Clothing Co, LLC Los Angeles, CA 8/2014 – Present

Wholesale Apparel Design and Manufacture

Senior Operations Manager

Systematize, manage and execute rapid product launches and inventory control for flash-site events and e-commerce clientele – approximately 200 new sku product per four events monthly; Streamline inventory and inventory processes that gives entire team a birds-eye-view of inventory flow to ensure all launch forecasts of events are entered and planned correctly with the design and production team; Ensure all milestones meet their target ship date by driving the process end-to-end. Work with logistic partners to ensure proper route and shipment processes; Resolve all timeline issues and negotiate with appropriate departments and develop tactical plans when missed due dates occur to bring project back on track; Work hand-in-hand and manage all production and sales departments; Lead special projects as-needed and as defined by leadership; Arrange for timely receipt of product, coordination with inventory control to update availability; Prepare receiving and shipping documentation as necessary to document product flow; Monitor and manage production timelines and oversee all business and warehouse operations, and employees.

Achievements:

Revamped entire operations of $3M+ dress division, inventory organization and flow allowing maximum order fulfillment to process smoothly and cut down delayed shipment by 90%

Identified warehouse issues and practices to convert 1-2 week shipments of thousands of units into 1-2 days

MedWaste Management, LLC, Los Angeles, CA 5/2013 – 8/2014

Medical waste management service provider.

Director of Business Operations & Business Development

Managed operations including staffing, customer relations and retention; CRM account management and tracking, established strategic goals and objectives with CEO; implemented policies to increase productivity and outcomes; establish new systems; and oversaw and managed all office staff, dispatch personnel and drivers.

Achievements:

Expanded multiple business operation offices within California and handled all comprehensive set-up, hiring, and streamlined day-to-day business operations within those markets to a 100% success launch and maintained throughout my time as director.

Achievements:

Successfully contracted and organized with third party GPS fleet management firm to provide increased metric analysis with which to guide dispatch department resulting in higher driver productivity and cut overtime expenses by 50% within first month of implementation.

BROADNET SOLUTIONS, LLC, Los Angeles, CA 4/2011 – 4/2013

Leading high-speed, wireless, Internet services provider.

Director, Business Operations

Managed customer account operations including staffing, customer relations and retention; CRM account management and tracking, billing, inventory and quality control; establishing strategic goals and objectives, with the CEO; write and implement policies to increase productivity and outcomes; establish new systems; manage marketing campaign strategy, market research and analysis; oversaw and managed all dispatch personnel and their workload; hold weekly conference calls.

Achievements:

Billing system unable to handle essential account management tracking; championed implementation of customer relationship management (CRM) system; researched, contracted, customized and implemented system to provide dedicated account management functionality

Integrated custom calendar with newly designed CRM database to schedule dispatch calls, providing technicians with tools to review schedule in advance and receive appointments via email, implementation increased dispatch efficiency and gave technicians more control over schedule changes by 75%

Instituted use of walkie-talkies to gain minute-to-minute communications between technicians/installers and management and tech support; alleviated communication inefficiencies and delays via phone or email by 50%

Created within CRM database to extract / export call data, per individual sales representatives, to provide Sales Manager with increased metric analysis with which to guide sales team resulting in higher team sales by 85%

In collaboration with Director of Sales, instituted policies that clearly defined what constituted commissionable sales and further clarified sales representative pay structure; clarity standardized sales reporting and pay, and provided platform for training future sales staff.

BH DIRECT RESPONSE, INC., Los Angeles, CA 6/2008 – 4/2011

Full-service direct response advertising firm.

Co-Director, Radio Advertising

Managed over 1000 radio and television advertisement accounts; negotiated air-time and campaign fees with networks across the country, conducted media analysis and metric research to improve campaign placement and consumer response in diversified markets within US; oversaw creative production with voice-over announcers and created campaign tag lines; reviewed and streamlined employee workload to optimize campaign production and turnaround time.

Achievements:

Successfully integrated dual Access database customer relationship management (CRM) systems to alleviate double entry inefficiencies and confusion when speaking with current and prospective clients; changed streamlined processes and reduced company time-and-a half and over-time pay costs over 50%.

Initiated and developed comprehensive training manual to improve on-boarding process, employee engagement and productivity, manual included company business model, employee expectations and protocols plus instructions and scenarios covering sales tactics and road blocks; manual was adopted company wide and effectively cut training time in half.

Recognized dramatic increase in company expenses, proactively contacted service companies and successfully negotiated retroactive reduction in monthly costs while maintaining current service without extending contracts received past credit for services and reduced future billing costs by 65%; achieved further cost savings through institution of on-line services.

Managed campaign and station revenue growth and was able to increase stations/networks payouts by 15-20% per quarter.

URBAN TRENDS COLLECTION, Vernon, CA 9/2006 – 6/2008

Leading home décor company specializing in home furnishings, accents and garden accessories.

Office Manager / Operations

Hands-on management of operations including accounts, billing and customer liaison, warehouse order processing, international wholesale acquisitions and corporate relations; supervised 20+ employees, streamlined workload and processes and assessed productivity/operational needs daily; coordinated international travel itineraries for owners and sales representatives, attended trade shows as needed.

Achievements:

Streamlined order processes and communication between front office and warehouse to alleviate delays, achieved faster same day pick-up for customers.

High volume of unpaid past due accounts negatively affecting company cash flow; researched options and secured collections company to takeover process, resulted in upfront payment for past due accounts and increase in cash flow of 70%.

LAW OFFICES OF J. MICHAEL KELLY, Santa Monica, CA 6/2006 – 9/2006

Santa Monica’s oldest and largest family law firm.

Paralegal Internship

Supported attorneys and paralegals with discovery and motions, and processing forms.

EDUCATION

Associate of Applied Science in Paralegal Studies

Kaplan College, Panorama City, CA

Contact this candidate