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Customer Service Manager

Sturgis, Michigan, 49091, United States
February 20, 2018

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Que (Kay) S. Hisel

*** ***** ****** **.

Sturgis, MI. 49091



To seek a challenging position that I can not only enhance my skills but I can also be a key to taking the company I work for forward.

Summary of Qualifications

Dedicated and determined to succeed

Proven success, excellent record and numerous customer service awards

Willing to learn new skills to generate professional and personal improvement

Effective and efficient communication skills

Possess computer skills including internet capabilities, MS applications, SAP, Power Link, Police Book, Nmvtis, MiWam, EFTPS, MI business one stop, Michigan treasury online, and QuickBooks


Accountant 616-***-****

GRR Holdings, Three Rivers, MI (Nov 2015-Nov 2017)

Accounts Receivables including creating invoices and statements, also taking payments for those invoices

Accounts Payable including input in Quick Books of all the bills and making all the payments for those bills

Payroll Functions including time card input, attendance, bonus input, paychecks (checks and direct deposit), and taxes

Taxes including payroll taxes, Michigan sales taxes for two businesses, Property taxes, and quarterly and annual taxes

HR Functions including incoming employee paperwork and outgoing employee paperwork including all 1099’s and W2’s

Complete record keeping of all incoming and outgoing vehicle purchasing, selling, crushing and termination paperwork with State and Federal reporting including: Police book, Nmvtis, Inventory, and sales paperwork for each vehicle

Handled large sums of cash for two Company’s,” Wrench and Save” and “Eagle Auto Parts”

Handled all credits and returns from vendors and other fellow recyclers

Maintained supplies for the process and operations for both Company’s

Handled all Michigan Secretary of State’s business for both Company’s

Responsible for maintaining an accurate inventory including randomly auditing all of the inventory

Processed and fulfilled orders when needed

Supply Office 260-***-****

Miller Poultry, Orland, IN (May 2012- Nov 2015)

Complete management of all supplies

Maintained accurate inventory of supplies

Supplied everyone with all of the supplies needed for their specific job daily

Inventoried label’s for all operations

Reported inventory stock requirements to management

Cashier 269-***-****

Wal-mart, Sturgis, MI (April 2011- May 2012)

Conducted customer transactions in a fast but respectful manor

Kept area stocked and clean

Care Giver 269-***-****

State of Michigan, Sturgis, MI (February 2011- May 2012)

In home assistance including cooking, cleaning, errands, and other requests to elderly clients who would otherwise require assisted living facilities

Care Giver 618-***-****

DOORS, East Alton, IL (September 2009- December 2010)

In home assistance for mentally challenged people, including cooking, cleaning, errands, and other requests to assist the mentally challenged to stay out of assisted living facilities

Care Giver 618-***-****

Help at Home, Wood River, IL (February 2008-September 2009)

In home assistance including cooking, cleaning, errands, and other requests to elderly clients who would otherwise require assisted living facilities

Universal Banker 618-***-****

US Bank, Alton, IL (February 2006-July 2007)

Processed and maintained new and current customer accounts while cross selling other products that benefit customers

Processed customer loan services

Assisted tellers with customer service when needed


Bachelor of Science in Accountancy

Southern Illinois University, Edwardsville, IL. Graduated: May 2012

Associates Fine Arts and Associates General Studies

Kellogg Community College, Battle Creek, MI. Graduated: May 2005


Dean’s list

Phi Theta Kapa

Organizational Experience

Phi Theta Kapa Kellogg Community College, Battle Creek, MI

Secretary for a year and President the following year

Collect funds and donations for non-for-profit organizations

Collect items and donations for Habitat for Humanity

Collect items and donations for local women’s shelter

Coordinate events for the local community and alumnae members

Organize and participate in activities for the chapter

Plan social events for the chapter

Que (Kay) S. Hisel

111 North Fourth St.

Sturgis, MI. 49091



Daniel Collins 616-***-**** Owner, GRR Holdings

John Meyers 314-***-**** Accountant, PSC Metals

Kim Menke 618-***-**** Manager, US Bank

Kayla Mueller 618-***-**** Manager, US Bank

Jacquelyn Tyler 618-***-**** Co-worker, US Bank

Sharon Thompson 618-***-**** Co-worker, US Bank

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