LINDA VALLEY

**** ********* ***** *********, ******, GA 30080 H: 404-***-**** C: 404-***-**** ac4ed0@r.postjobfree.com Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Caregiver, 01/2017 to 01/2018

Home Instead Senior Care – Kennesaw, GA

Maintained accurate records of patient care, condition, progress and concerns. Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Provided pre- and post-operative care.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Cooked appetizing and satisfying meals and snacks. Scheduled and accompanied clients to medical appointments. Maintained a clean, healthy and safe environment.

Obtained household supplies and ran daily errands. Performed clerical duties, such as word processing, data entry, answering phones and filing. Helped residents programming goals and increase their independence. Call Center Representative, 09/2016 to 11/2016

Mrc Solutions – Tyrone, GA

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 40 calls in a day. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Identified chronic customer issues by creating and maintaining customer complaint log. PROFESSIONAL SUMMARY

WORK HISTORY

Oversaw call center employees to ensure customer satisfaction goals were consistently met. Acted professionally and patiently when addressing negative customer feedback. Merchandiser, 08/2010 to Current

Burlington Coat Factory – Marietta, GA

I manage a plan-o-gram for the store layout for merchandise. My main responsibility is to set up the store merchandise before noon in addition to being available to run a cashier drawer.

Accomplishments Employee of the month for October 2010, June 2012 and December 2013. Sales Consultant, 03/2005 to 06/2007

Dillard's – Virginia Beach, VA

Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.

Sales Representative, 07/2002 to 03/2005

COMPUSA – Norfolk, Virginia

Answered product questions with up-to-date knowledge of sales and store promotions. Office Manager, 08/1999 to 06/2001

Inner City Developers – Queens New York

Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Purchasing Agent, 04/1985 to 06/1993

Lord & Taylor – New York, NY

Negotiated and finalized contracts.

Maintained productive relationships with vendors.

Wrote standard operating procedures for department. Generated weekly, monthly, quarterly and yearly reports on purchasing operations. Assessed areas of service concern and developed improvement plans. Created purchase orders.

Performed monthly reconciliation of open purchasing orders. Solved diverse supply chain problems in timely manner. Assessed effectiveness of sales representatives.

Developed productive relationships with key account holders. Established clear lines of communication between business and clients. Submitted monthly reports to senior management.

Top sales associate for two consecutive quarters Skills Used Customer Satisfaction, Cash Management, Relationship Building Training Coordinator CompUSA - Norfolk, VA - July 2002 to January 2005 Responsibilities Prepared workshops and presentation materials for training sessions for companies Effectively support store management by implementing learning tools and cross-functional training programs to support sales staff and improve the customer service experience to customers Maintained constant communication between area stores and corporate headquarters as it related to updating all training material and distributing information to fellow team members for implementation Accomplishments Customer Satisfaction award for 2004 from Galllup Skills Used Training, Relationship Building, B2B marketing, Customer Satisfaction Bookkeeper Intercity Development - Queens, NY - July 1999 to April 2001 Responsibilities Administered General Ledger audits, fund coding and checkbook maintenance for agency accounts Reviewed for accuracy the underpayment/over payment and rate changes of vendor payments.

Issued and recorded advance payment checks Managed and oversaw payroll Accomplishments Recovered twenty thousand in unclaimed checks for business by completing an audit of the companies books Skills Used Audit, Business Relationship Building, Customer Satisfaction Purchasing Agent Lord & Taylor - Manhattan, NY - January 1985 to June 1993 Responsibilities Responsible for reviewing and approving purchase requisitions for external and internal customers Maintain and foster vendor relationships will developing new ones Negotiated price points and reviewed purchase orders Tracked status of purchase orders and expediting past due orders.

Accomplishments Consistently met sales quota Skills Used Business Development, Relationship Building, Customer Satisfaction.

Committed team player

Culinary talent

Adaptable

Skilled in call center operations

Strong problem solving aptitude

Customer service award

Multi-line phone operation proficiency

Retail merchandising experience

Exceptional time management skills

Self-motivated

Team leadership

Strong verbal communication

MS Windows proficient

Quick learner

People-oriented

policies and procedures, merchandising new items,

maintaining a clean and organized selling floor.

Strong conflict resolution skills

ACCOMPLISHMENTS

SKILLS

Diploma: General Studies, 1979

Erasmus High School - Brooklyn, NY

EDUCATION

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