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Customer Service Data Entry Administration Documentation

Dubai, Dubai, United Arab Emirates
February 06, 2018

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Address: Deira, Dubai, UAE

Email add:

Mobile no: 009**-*********

Experienced and results oriented for multitasking and completion of assigned tasks within deadline with 6 years’ hands-on experience in UAE, working in diverse office environments & a team player who works collaboratively, and effectively communicates with all levels of staff.

SECRETARY – Comfort Telecom LLC Fze (Dubai Airport Freezone) Handle customer inquiries, complaints, billing questions and payment extension/service requests.

• Answer telephone and give information to callers, take messages, or transfer calls to appropriate individuals.

• Open, read, route, and distribute incoming mail and other material, prepare answers to routine letters and coordinate the flow of information both internally and with other organizations.

• Set up and maintain paper filing systems for records, financial records and balance various accounts; Maintain an orderly accounting filing system

• Operate office equipment such as fax machines, copiers, and phone systems as they are developed and implemented and the use of computers for spreadsheet, word processing and other applications.

• Checking and matching EMEI codes of ordered mobile phones

• Checking of employees timesheet and submit a weekly report to the accountant SECRETARY/TELESALES/SALES REP. – GPN Middle East FZE (Jebel Ali) Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, calling Asian companies and introduce them about new spare parts stocks, organizing and maintaining paper and electronic files, or providing information to callers.

• Represent the company in a positive light at all times by contacting potential or existing customers internationally mostly to Asian countries to inform them about a product or service using scripts

• Maintains office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies.

• Arrange for the travel and boarding requirements of staffs.

• Filing work, scanning and uploading of Incoming/Outgoing Documents.

• Expedites the resolution of customer problems and complaints.

• Participates in trade shows and exhibitions

RECEPTIONIST/CASHIER – Flowerbox Int’l LLC (Jumeirah 1) Handled incoming calls from customers, cash handling, responding to inquiries, resolving problems and correcting errors. Used consultative selling techniques to provide leads for telesales personnel.

2014 - 2018

Duties and Responsibilities

2013 - 2014

Duties and Responsibilities

2011 – 2013


• Managing and recording of Petty Cash labels and invoice collation

• Responsible for taking money in the form of cash, cheque, or credit card from customers and giving official receipt.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or price scanners.

• Accomplishing administrative functions with the use of Word, Excel, Outlook, office forms, office equipment and basic office procedures.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change and sending complete transaction and reports of the day to the accountant

• Depositing daily sales at the BANK before closing the shop.

• Supervise other clerical staff, and provide training and orientation to new staff. ADMINISTRATIVE ASSISTANT – ABRA ELECTRIC COOPERATIVE (Philippines) Providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.

• Write and distribute email, correspondence memos, letters, faxes and forms

• Assist in the preparation of regularly scheduled reports

• Develop and maintain a filing system

• Update and maintain office policies and procedures

• Order office supplies and research new deals and suppliers

• Submit and reconcile expense reports

• Act as the point of contact for internal and external clients

• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

CUSTOMER SERVICE / DATA ENTRY - SOCIALWALK BUSINESS MATCHING A dating service, connecting buyers and suppliers around the region. They recommend and match you up with the right decision maker.

• Managed client registration.

• Assist interested clients and direct them to their correspondence.

• Encodes client information into the system.

• Distributing Company’s contact details

EXHIBITOR STAND REPRESENTATIVE - AUGER AUTOTECHNIK (GPN Middle East) A trading company of one of the worldwide leading suppliers of auto spare parts for commercial vehicles.

• Provide over all support for the creative team

• Distributing flyers

• Creating and writing reports of the events and exhibitions

• Provide customer service with pre & post events & exhibitions reports BACHELOR OF SCIENCE IN COMPUTER SCIENCE (GRADUATED) STI College (Systems Technology Institute) La Union, Philippines Completed 4 years systematically studying of methodical processes (such as algorithms) in order to aid the acquisition, representation, processing, storage, communication of, and access to information.

Duties and Responsibilities

2008 - 2011

Duties and Responsibilities

Extra JOBS Nov 2014

Duties and Responsibilities

June 2014

Duties and Responsibilities


1999 – 2003

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