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Customer Service Representative

Grovetown, Georgia, 30813, United States
February 08, 2018

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*** *** *** *********, *******, ***** 706-***-****

Laura Ford



Kenmore Direct

Customer Service Rep.III

April 2015- present

Manage a team of 10 employees manage corporate contracts and deliveries perform office duties


Customer Service Representative, Oct 2013 – Nov 2014

Maintain knowledge of community services and resources available to patients.

Refer patients to appropriate health care services or resources.

Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Explain policies, procedures, or services to patients using medical or administrative knowledge.

Present clear and concise explanations of governing rules and regulations.

Maintain files and control records to show correspondence activities.

Process orders for goods requested in correspondence.

Compile data pertinent to manufacture of special products for customers. MEDIACOM, VALDOSTA, GA

Customer Service/Billing Representative, Feb 2011 – Jun 2013

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Provide assistance for customers with special billing requests. T-MOBILE, AUGUSTA, GA

Customer Representative, Mar 2006 – Apr 2009

Explain products or services and prices, and answer questions from customers.

Obtain customer information such as name, address, and payment method, and enter orders into computers.

Maintain records of contacts, accounts, and orders. UNIVERSITY HEALTH CENTRAL, AUGUSTA, GA

Receptionist, May 2004 – Jun 2007

Oversee activities directly related to making products or providing services.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Manage the movement of goods into and out of production facilities.

Oversee activities directly related to making products or providing services.

Compute charges for merchandise or services and receive payments.

Answer telephones to provide information and receive orders.

Provide information about rental items, such as availability, operation or description.

Keep records of transactions, and of the number of customers entering an establishment.

Reserve items for requested times and keep records of items rented. CONTINENTAL EXPRESS AIRLINES, AUGUSTA, GA

Ticket Agent/Gate Agent/Ramp Worker, Oct 2003 – Feb 2005 3613 Seelye Dr Augusta, Georgia, 30906 706-***-****

Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

Prepare customer invoices and accept payment.

Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.

Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.

Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.

Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.

Maintain computerized inventories of available passenger space and provide information on space reserved or available.

Confer with customers to determine their service requirements and travel preferences.

Examine passenger documentation to determine destinations and to assign boarding passes.

Provide boarding or disembarking assistance to passengers needing special assistance.

Check baggage and cargo and direct passengers to designated locations for loading.

Announce arrival and departure information, using public address systems.

Trace lost, delayed, or misdirected baggage for customers.

Promote particular destinations, tour packages, and other travel services.

Provide clients with assistance in preparing required travel documents and forms.

Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.


High School Diploma, Jun 1995


Completed coursework towards Medical, Oct 2008


Sep 2006-Apr 2007



Type 45 wpm

Data Entry

windows 8 and Vista

Microsoft Word, Power Point, and Excel

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