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Administrative Assistant Customer Service

Lebanon, New Hampshire, United States
February 03, 2018

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Karen E Dwyer

** ******** ***** ***

Apartment **

Woodstock, Vermont 05091



I am seeking temporary full-time indoor employment from 30 October to 15 May. I prefer office work, but am comfortable with retail or restaurant as well.


Excellent phone and customer skills. Very good with computers. Pick up unfamiliar programs quickly. Over 25 years experience with customers face to face and over the phone. Over 35 years computer experience. Worked with Microsoft Office and a number of industry of job-specific programs. Previously educated and certified with both H&R Block and the IRS to prepare taxes.

I also have restaurant experience including baking, short order cooking and waiting on customers.

Work Experience

Leddy Group November 2017 to Present

Chiron Springs Office Park CSR

Building 3, Suite 3-603-***-****

Lebanon, NH 03766 Fax 603-***-****

Receiving and dealing with customer mail, email and chats, updating orders, placing orders and other related activities on the computer.


Wilder House Restaurant May 2017 to October 2017

17 Messer Hill Road Manager

Plymouth, VT 05056 802-***-****

Cooking, waiting on customers, serving, register, cleaning, pretty much a little of everything.

5 Corners Pub and Brewhouse December 2015 to May 2017

Salt Ash Inn General help

Plymouth, VT 05056 802-***-**** ext 3

Cooking, waiting tables, bartending, register, cleaning.

The Leddy Group September 2015 to December 2015

115 Etna Road, Bldg #3 Temporary Office

Lebanon, NH 03766 603-***-****

General office work for several Dartmouth and Geisel Medical School offices.

Mac’s Woodstock Market September 2014 to April 2015

37 Pleasant Street Cashier

Woodstock, VT 05091 802-***-****

Running register, scanning and ringing in products, collecting money, making change, answering customer questions.

Woodbridge Café Restaurant & Coffeehouse September 2012 to September 2014

4374 Woodstock Road Assistant to Owner

Woodstock, VT 05091 802-***-****

Baking, cooking, waiting tables, running the register, cleaning, opening and closing. Also keeping track of local events and contacting groups coming into the area with information on the restaurant. Going out and distributing coupons to potential customers.

Vector Marketing May 2012 to September 2012

147 Main Street Direct Sales Representative

Windsor, VT 802-***-****

Contacting potential customers by phone. Setting up and doing in-house demonstrations. Selling. Getting further referrals for future potential customers.

H&R Block January 2011 to February 2011

126 Washington Street Suite 3 January 2012 to March 2012

Claremont, NH 03743 Tax Preparer


Greeting clients, filling out tax and other required forms and transmitting or sending them to the IRS. Also explaining tax forms and law to client as necessary.

Economic Advantages Corporation January 2005 to March 2010

280 Plandome Road Customer Service Representative

Manhasset, NY 11030 800-***-****

Answered phone calls, emails and web entries from clients regarding their biweekly debit accounts. Did conference calls with clients and lenders. Scheduled and changed debits to better meet client needs. Enrolled clients in program and shifted debit schedules to match client’s pay periods. Verified and updated client accounts.

Verizon March 1998 to December 2003

10 Gate Street Administrative Assistant

White River Junction, VT 05001

Receiving calls and notices through web regarding repairs, updates and installations to people’s phone lines in Maine, Vermont, New Hampshire and Rhode Island. Contacted technicians to notify them of repairs and schedule updates and installations in Central Offices. Also tracked scheduled maintenance.

Woodstock Inn and Resort December 1990 to June 1993

14 The Green Night Auditor

Woodstock, VT 05091

Balancing for Daily, Monthly and Annual basis, the daily financial records of the Woodstock Inn ( 2 restaurants, 1bar, and the front desk), the Sports Center, the Golf Club/Cross Country Ski Center and, during the winter, Suicide Six Ski Area. Also covered the 11PM to 7AM shift at the front desk, dealing with late check-ins, early check-outs, phone calls, messages, reservations, walk-ins and special requests.

COMNAVSURFPAC NSFMAT September 1989 to September 1990

32nd Street Naval Station Administrative Assistant (GS4)

San Diego, California

Administrative Assistant/Secretary to LCDR Toledo, Commander of NSFMAT and his USMC LT second in command (we had several). Also in the office were two Petty Officers and numerous Private Contractors for their respective jobs. Compiled several reports into a set of monthly statistics showing the operations and results for all the information tracked, using several graphics programs that were cutting edge for their day. Also handled travel records and reservations.

US Navy February 1981 to February 1989

Various Stations Aviation Maintenance Administrationman

Highest Rank, E5 (Petty Officer 2nd Class)

Maintenance Clerk in Maintenance Control. Logs and Records Clerk, updating and verifying the maintenance records for each aircraft with regard to its continued function. Administrative Assistant to the Maintenance Officer, preparing reports and correspondence for the entire department. In the first class to be company-trained on the Xerox 860 word processor. Assisted in starting up a new squadron. Administrative Assistant to the Maintenance Officer, setting up reports and correspondence as well as teaching other administrators how to use the Xerox 860. Re-typing and updating maintenance and training instructions. Attended Technical Librarian School. Maintaining all the technical manuals in my library and those in the various workplaces. trained technician charged with the upkeep of shop’s books. Working within Quality Control assisting the Data Analyst


Between June 1993 and March 1998, I worked at a number of lodging establishments at the front desk, learning a whole new respect for the level of Customer Service that requires. I have also worked, briefly, as a photographer for Olin Mills, a Mystery Shopper, a Visiting nurse, an assistant to the director of the after-school program and an Avon Representative.

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