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Customer Service Data Entry

Baltimore, Maryland, United States
January 31, 2018

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Samira Morsal Amini

**** ********* **, **** # *** Alexandria, VA,


Customer Service /Canvasser HCR (Home fix Custom Remodeling) Vienna, Alexandria VA March 2017- June 2017

Perform home survey to provide free estimate on Roofing, siding, windows, doors and attic Insulation

Schedule appointment with residential home owners to make free estimation on roofing siding, windows, doors and attic Insulation for the next available date.

Fill out the form with home owner about appointment time, date and the item they are interested to replace.

Inform the office for their availability about date, time, and day of appointment

Coordinate and communicate appointments with home owners

Resolve customer questions and concerns via phone, email mail or social media

Compile reports on overall customer satisfaction

Work with customer service manager to ensure proper customer service is being delivered

Answer questions about warranties or terms of sale

Perform any other duties assigned by the supervisor

Administrative/ Front Desk Receptionist Ministry of Energy and Water April 2016- Jan 2017

general administrative and clerical support including mailing, scanning, faxing and copying to management

Maintain electronic and hard and soft copy of filing system.

schedule and coordinate meetings, appointments and travel arrangements for Management team

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Greet visitors warmly and make sure they are comfortable

Answering questions and addressing complaints

Answer all incoming calls, massages and redirect them

Receive letters, packages, and distribute them

Prepare outgoing mail by drafting correspondence, securing parcels etc.

Check,sort and forward emails

Monitor office supplies and place orders when necessary

Keep Updated records and files

Monitor office expenses and costs

Perform any other duties as assigned by the supervisor

Intern Environment Assistant United Nation Environment Program (UNEP) Feb 2016- March 2016

•Research and analysis on Environmental Science Policies and Law

•Update and make monthly report template for all staffs

•Attend and trainings, meetings, and seminars and fill the meeting minute template

•Works closely with provide area Environmental Coordinators and Professionals on current environmental issue s

•Work with ArcGIS to populate databases.

•Maintain environmental records and assist in ACTS database data entry Conduct multimedia (air, water, and waste) facility inspections to assure compliance

•with environmental regulations using standardized inspection forms, modules, or tablet

•Conduct multimedia (air, water, and waste) facility inspections to assure compliance

•with environmental regulations using standardized inspection forms, modules, or tablet

•Coordinate with related donors, partners and ministries whom are working in Environment sections

Construction Engineering Assistant USAID: RAMP –UP– EAST/DAI Nov 2012- Mar 2013

•Assist the construction engineers to coordinate the design and development of project documents (drawings, specifications, construction schedules and cost estimation

•Assist the construction engineers in preparation of as built drawing and Bill of Material

•Assist the engineers to prepare the required documents for filing system of each completed and ongoing projects

•Assist in implementing and maintaining standard policies and procedures for construction safety

•Assist with QA/QC and safety engineers to provide safety specific plans and put it in its related documents

Data Entry Clerk USAID: RAMP-UP-EAST/DAI Sep2012- Nov 2012

•Prepares source data for computer entry by compiling and sorting information; establishing entry priorities

•Reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the M&E Officer for resolution

•Secures information by completing data base backups

•Maintains data confidence and protects operations by keeping information confidential

•Maintains data confidence and protects operations by keeping information confidential

Intern Engineer USAID: RAMP-UP-EAST/DAI, Afghanistan Feb 2012- Aug 2012

•Implementation of all development projects and project design

•Working with design and electrical engineers to providing civil and electrical Designs, BOQ and estimation documents with site visit

•Checking Completed and Ongoing projects documents and reviewing contractor invoices

•check the MRR and ERR and labor sheets of completed projects

•Responsible for soft and hard copy of civil project, provide complete documentation for construction project


Training by IDCS climate change influence, UNEP/ Engineering/USAID, Afghanistan Jul2015

Internship program, Afghanistan Energy Capacity Building Program/USAID, Afghanistan Aug 2012

Construction Quality Management, Champion Technical Training Center, Afghanistan Oct 2011


Professional Skill Development for Female Engineers, RAMP UP East/USAID, Afghanistan Dec 2011


Languages: Dari, Pashto, English, Azari, Urdu

BSc Hydrometeorology Engineering, Kabul University, Kabul, Afghanistan 2011

Top Distinction, Malalai High School, Kabul, Afghanistan 2006

1.Zohal Amini

Helix Electric

Project Engineer


2.Nilab Matin

Dickinson Wright

Administrative Assistant


3.Omar Ansary


Senior Linguist


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