Customer Service Data Entry
Resume:
Samira Morsal Amini
**** ********* **, **** # *** Alexandria, VA,
**************@*****.***
Customer Service /Canvasser HCR (Home fix Custom Remodeling) Vienna, Alexandria VA March 2017- June 2017
Perform home survey to provide free estimate on Roofing, siding, windows, doors and attic Insulation
Schedule appointment with residential home owners to make free estimation on roofing siding, windows, doors and attic Insulation for the next available date.
Fill out the form with home owner about appointment time, date and the item they are interested to replace.
Inform the office for their availability about date, time, and day of appointment
Coordinate and communicate appointments with home owners
Resolve customer questions and concerns via phone, email mail or social media
Compile reports on overall customer satisfaction
Work with customer service manager to ensure proper customer service is being delivered
Answer questions about warranties or terms of sale
Perform any other duties assigned by the supervisor
Administrative/ Front Desk Receptionist Ministry of Energy and Water April 2016- Jan 2017
general administrative and clerical support including mailing, scanning, faxing and copying to management
Maintain electronic and hard and soft copy of filing system.
schedule and coordinate meetings, appointments and travel arrangements for Management team
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Greet visitors warmly and make sure they are comfortable
Answering questions and addressing complaints
Answer all incoming calls, massages and redirect them
Receive letters, packages, and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check,sort and forward emails
Monitor office supplies and place orders when necessary
Keep Updated records and files
Monitor office expenses and costs
Perform any other duties as assigned by the supervisor
Intern Environment Assistant United Nation Environment Program (UNEP) Feb 2016- March 2016
•Research and analysis on Environmental Science Policies and Law
•Update and make monthly report template for all staffs
•Attend and trainings, meetings, and seminars and fill the meeting minute template
•Works closely with provide area Environmental Coordinators and Professionals on current environmental issue s
•Work with ArcGIS to populate databases.
•Maintain environmental records and assist in ACTS database data entry Conduct multimedia (air, water, and waste) facility inspections to assure compliance
•with environmental regulations using standardized inspection forms, modules, or tablet
•Conduct multimedia (air, water, and waste) facility inspections to assure compliance
•with environmental regulations using standardized inspection forms, modules, or tablet
•Coordinate with related donors, partners and ministries whom are working in Environment sections
Construction Engineering Assistant USAID: RAMP –UP– EAST/DAI Nov 2012- Mar 2013
•Assist the construction engineers to coordinate the design and development of project documents (drawings, specifications, construction schedules and cost estimation
•Assist the construction engineers in preparation of as built drawing and Bill of Material
•Assist the engineers to prepare the required documents for filing system of each completed and ongoing projects
•Assist in implementing and maintaining standard policies and procedures for construction safety
•Assist with QA/QC and safety engineers to provide safety specific plans and put it in its related documents
Data Entry Clerk USAID: RAMP-UP-EAST/DAI Sep2012- Nov 2012
•Prepares source data for computer entry by compiling and sorting information; establishing entry priorities
•Reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the M&E Officer for resolution
•Secures information by completing data base backups
•Maintains data confidence and protects operations by keeping information confidential
•Maintains data confidence and protects operations by keeping information confidential
Intern Engineer USAID: RAMP-UP-EAST/DAI, Afghanistan Feb 2012- Aug 2012
•Implementation of all development projects and project design
•Working with design and electrical engineers to providing civil and electrical Designs, BOQ and estimation documents with site visit
•Checking Completed and Ongoing projects documents and reviewing contractor invoices
•check the MRR and ERR and labor sheets of completed projects
•Responsible for soft and hard copy of civil project, provide complete documentation for construction project
ENGINEERING TRAININGS
Training by IDCS climate change influence, UNEP/ Engineering/USAID, Afghanistan Jul2015
Internship program, Afghanistan Energy Capacity Building Program/USAID, Afghanistan Aug 2012
Construction Quality Management, Champion Technical Training Center, Afghanistan Oct 2011
CONFERENCES
Professional Skill Development for Female Engineers, RAMP UP East/USAID, Afghanistan Dec 2011
SKILLS
Languages: Dari, Pashto, English, Azari, Urdu
BSc Hydrometeorology Engineering, Kabul University, Kabul, Afghanistan 2011
Top Distinction, Malalai High School, Kabul, Afghanistan 2006
1.Zohal Amini
Helix Electric
Project Engineer
*************@*****.***
2.Nilab Matin
Dickinson Wright
Administrative Assistant
*****.*****@*****.***
3.Omar Ansary
ATS, INC
Senior Linguist
********@*******.***
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