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Management Manager

Piscataway Township, New Jersey, 08854, United States
April 24, 2018

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Anup Jabbal

****, ****** **** *******

Edison, New Jersey 08837


Mobile: +1-848-***-****

US Visa status: GC-EAD.

Experience Summary

10+ years of experience in Unix Systems Administration (Linux, Solaris, AIX and HP UNIX).

Proficient in system integration, implementation, monitoring and administration in local and remote environments for diverse industry clients including financial, Health, Educational, Retail, global TV channels and Media/News feeds, worldwide Airlines and Top food supply chains.

Planning, documenting and supporting high availability, data replication, business persistence, fail-over, fail-back using Veritas Cluster Server, sun cluster server Red hat cluster.

Built Servers using Kickstart & PXE for Linux, Jumpstart for Solaris, and NIM for AIX installation.

Virtualization: Planning, sizing and designing the virtual environment to meet the client needs for HP and Oracle SPARC-VM servers.

LDOM and zone administration on Oracle Solaris 10

Extensive experience in working with ESXi servers - configuration, Installation, management and maintenance.

Experience in administering VMware and infrastructure vSphere.

Hardware Installation of Rack mounted Servers, Blade servers/enclosures.

Installing and configurations of WebLogic servers, and various applications like Apache, Tomcat on all flavors of Unix and Linux Platforms.

Administration of Storage Arrays and Fabric Switches.

Experience in LUN management, firmware up gradation, troubleshooting with HP-EVA storage.

Experience on Veritas Netbackup tape libraries.

Install and configuration of Web Hosting Administration HTTP, FTP, Telnet, SSH, SSL.

Experience in Installing, configuring and maintaining apache, samba & send mail, postfix, Web Sphere Application Servers, RHEL 5 and 6 servers.

Managed and supported LDAP environment running on Unix OS.

Configured Networking Concepts DNS, NIS, NFS and DHCP, troubleshooting network problems such as TCP/IP providing support for users in solving their problems.

SW upgrade, Patch Management and Firmware Management Installing latest patches & creating software depots for Solaris and Linux machines to maintain the systems up to date and compliant.

Experienced in writing UNIX Shell Scripts using commands like awk, sed, bash and Perl to automate system admin jobs.

Involved in On Call rotation for supporting production strictly maintaining SLA's.

Configure the Remote console for the HP DL and Blade servers using ILO and HP OA.

Having Data Center working Experience, installing and Configuring server & Storage devices in a Data Center including patching the cables in the Patch Panel. Design and implemented infrastructure and configured the devices.

Hands on experience in configuring, maintaining and troubleshooting Veritas Cluster services, Veritas volume management and mission Web/Application Servers, DNS Configuration for various clients.

Experience with Loadbalancers [F5 and Cisco ACE], HP Server Automation and SAN Storage.

Experience in managing and driving efficiency at IT operations with a team of highly skilled engineers.

H/W Console Administration, Patch Management, Backup and Recovery, System Health Check, Log file administration, Disk Administration, System Startup troubleshooting, Solaris OS Installation, Linux installation, Solaris/Red Hat Linux OS Upgrades Firmware upgrade, Power path, HBA upgrade, DR, QMW,Kernel Upgrade, NFS, NAS, Jumpstart configuration, IPMP, Zones Configuration, ZFS Configuration, Flar, Snapshot, Storage Migration, LDOM Creation and administration, Linux Package installation usage, Logical volume administration(Linux) .

Provisioning of Virtual Machines.

Technical Skills

Operating system- SunSolaris 9,10,11 & Red Linux 5, 6, HP-UX, IBM-AIX


Storage - Netapp Filer, DAS, NAS, SAN (EMC Storage), HP-EVA 6400/8400/P6350, EMC clarion, RAID

Cluster – Veritas cluster, Sun cluster, Redhat cluster

Hardware - Handling the High end, Mid-range and Entry level servers like Sun Fire E Series, M series, T series, 12 K, 15K DELL, HP X86 Platform

Ticketing and Monitoring Tool - CA service Desk, Remedy, JIRA, ServiceNow, Vantive, Nagios and Clarify

Software packages– Veritas volume manager4.1/5.0, Veritas Filesystems, solaris volume manager, RAID

Enterprise Tools – Veritas Netbackup, TSM, Netvault

Scripting Languages – Bash, SNMP

Virtualization - Vmware ESX

Load balancers – f5, cisco ace

Environment: Solaris8/9/10, RedHatLinux4,5.0,6, Sun SPARC servers, Sunfire 890/440/490/245 servers, E3500/4500/450/420R, M9000, HP-ProLiantDL380G4/G5, HPRX/6600/8640, HP-860c/870c, DellR620, NIS, NFS, DNS, Solaris UFS& HP-UX VXFS file System, VXVM, VCS, ESX – 4.5, 5.1, NetApp – DATA ONTAP 8, Veritas Netbackup 7.0.

Trainings undertaken

VMware vSphere: Install, Configure, Manage – ESX 5.0 and vCenter Server 5.0

ITIL Version 3 Foundation

Work Experience

1.Client: UBS Sep 2016 - Present

System Analyst – Linux

Weehawken, New Jersey

Working as third-party vendor for UBS client. Headquartered in Zurich and Basel, UBS is a global firm providing financial services to private, corporate and institutional clients. UBS is present in all major financial centers and has offices in over 50 countries.

Job Description: In my current role working as onsite coordinator with primary responsibility of Unix System Engineer, Implementer & Administrator – Providing L3 level support on Red hat Linux and Solaris Servers Administration, which include design, deployment, Migration and administration. Coordination and working with client for automation. On call support for Priority incident, resolving and providing RCA. Planning and execution of projects. End to end delivery of project. Helping team in providing operation support, documentation for datacenter and on new generation technology like Puppet. Hand and feet support in datacenter for sever provisioning/Migration and troubleshooting.

Role and Responsibilities:

Administration/Configuration of RHEL/Solaris which includes installation, testing, managing, monitoring and improving performance tuning, upgrading patches, security, gap analysis troubleshooting both physical and virtual server issues, and VMware virtualization systems.

Client meeting, reporting, requirement analysis and implementation.

Provisioning, server Migration on cloud.

SAN to NAS migration.

Automation through scripting.

Configuration /Management of satellite server.

Solaris servers patching, LDOM/Zones configuration and trouble shooting.

Provisioning/Troubleshooting physical servers in datacenter and coordination with network/storage team for cabling configuring network and other stuff with hands & feet support.

VERITAS Cluster administration and troubleshooting.

Closely work with Application development team to configure environment/infrastructure and to deploy changes in production as required.

Trouble shooting p1, p2 incidents.

Manage DNS /Apache Web server/ Load Balancer /Tomcat.

Working on NAS/NFS.

Work on daily Prod/QA/Dev environment issues like network, server and performance.

VXVM/LVM administration and troubleshooting.

Provided 24/7 on call supports on Linux/UNIX Production Servers in datacenter and Cloud.

Disaster Recovery and QMW activity planning and execution.

Storage migration.

Linux File system management.

Patch management, Package installation and OS deployments.

Applied patches for every quarter regularly to meet audit requirements using Red Hat Satellite server, SUSE Manager YUM, RPM tools.

Installation of Linux Servers using PXE boot or kick start method, Yum repository setup and Automatic system updates.

2.Syniverse Technologies (Headquartered in Tampa, Florida, USA) Oct 2015 – April 2016

Lead Systems Engineer – Linux/Unix

Bangalore, India

Syniverse has been a pioneer in mobile since the dawn of the industry – over 25 years ago – and today it connects more than 1,500 mobile operators, enterprises, ISPs and OTTs in almost 200 countries.

Job Description: Working as a member of Global sysadmin team responsible for managing and giving third level support to 7000+ servers with 282 clusters, 259 host containers, 137 load balancer instances with data centres at 47 locations globally and participating on a rotation pager schedule that provides system support on a 24 X 7 basis, 365 days/year.

Roles and Responsibilities:


Supports US and International - Production, Customer Test and Internal Test systems running on Red Hat Linux, Solaris, AIX and vmware instances. Installation of OS Patch, maintain disk/file system configurations and coordinate with change management team. Participate in the testing and implementation of platform operating system and hardware upgrades.

Problem Solving:

Hardware/software error analysis and identify root cause, Demonstrated accountability for resolution of issues


Use SWIFT (Remedy) tool for recording, tracking, analyzing and resolving software defects. In addition, produce a monthly metrics report for management of application performance and make recommendations accordingly.


Monitor system performance to identify areas which need improvement – SW, HW, CPU, Memory, Disk High proficiency with automation of monitoring and installation, develop and maintain automated system alarming to alert support personnel of application and system problems, performance tuning of application and environment


Document all system related activities. Assist in the development, documentation and execution of system support plans. Provide documentation and training for Syniverse based product offerings to the system support group. Maintain system configuration logs and drawings


Work closely with Syniverse Security Department to identify levels of access to the production environments to maintain a secure environment. Understand the Security in the application environment and coordinate with Corporate Security personnel to ensure the systems are maintained and patched to prevent unauthorized use.


Ability to complete difficult and complex work assignments on schedule. Creation of Disaster Recovery plans. Develop and maintain beeper/cell phone rotation for primary and secondary contacts on the team. Research and recommend new technology, processes to help increase overall efficiencies. Guides, instructs, and monitors team members in support techniques, technical and user procedures. Develop a training guide that will facilitate the addition of new team members in a quick and efficient manner.

Project Management:

Estimate/Project risk analysis, work closely with manager to create project plans for medium to large-scale efforts and host weekly meetings to track progress, matching resources to appropriate tasks, summarize status updates from technical team for project team and management, demonstrated accountability for resolution of issues that includes developing resource work plan at the task level for major project plan, review with management at all levels to gain concurrence. Use time reporting system to enter hours worked by team every week.

3.Client: Cargill, Incorporated (Headquartered in Minnesota, USA) July 2014 – Dec 2014

Unix Analyst


Cargill, Incorporated, is an American privately held, multinational corporation based in Minnetonka, Minnesota, a Minneapolis suburb. Founded in 1865, it is now the largest privately held corporation in the United States in terms of revenue. If it were a public company, it would rank, as of 2013, number 9 on the Fortune 500 companies.

Job Description

Working as a member of Global infrastructure hosting services – Datacenter services Unix team with highly skilled engineers. Managing Cargill’s highly distributed datacenter environment, providing services to 6 major business platforms across more than 69 Business units spread across 719 facilities, 12 DC’s and 92 storage frames with standardized hardware platform, supported by combination of in-house and incumbent support groups. Responsible to provide tiered support towards UNIX and Linux operating systems running in physical and virtual environment.

Roles and Responsibilities

Provide Unix Support to North America, Latin America and APAC regions shared Accounts (supporting almost 2000+ global unix servers primarily Linux and AIX)

Support Incident, problem and change management and coordinating with Release management team including major incidents.

Typical day-to-day changes include (but not limited to): Patching, Hardware replacement (Disk, Battery, PSU, Motherboard), NFS config, DNS, NIC, NMI Upgrade (ESX) and Bios Upgrade, SAN Migration, Filesystem Extension, VCS, Volume Group, HA, Egenera Patching, Network Bonding/Teaming, VM’s Vmotion etc.

Vulnerability and Patch management.

Business Continuity Plan and Disaster Recovery activities.

Server provisioning, resource configuration, availability and capacity management

High availability cluster management.

Datacentre support tools such as IBM Network Installation Manager (NIM), Redhat Network (RHN) Satellite Server, nmon and BeyondTrust PowerBroker.

Knowledge Management - Creation of SOPs for regular activities, KEDB.

Provide tiered support model round the clock across the globe for faster resolution of standard incidents and requests.

Knowledge Acquisition and Knowledge transfer as a primary SME from APAC region for the existing services getting outsourced.

4.Savvis, division of CenturyLink (Headquartered in Louisiana, USA) July 2012 – Oct 2013

Associate Lead, Linux

Bangalore, India

Clients: UBS, Thomson Reuters, HBO, Times Warner, Discovery Int, PRNewswire, Adidas, EasyJet, Tim Horton’s, Heinz, P&G, Mindtree, Univision

Savvis, currently known as CenturyLink Technologies is a global leader in cloud and managed solutions. Savvis,CenturyLink Technology Solutions helps make businesses more agile, secure and sustainable with end to end solutions that deliver bottom line results from Data Center Colocation to a complete suite of Cloud services, Managed Hosting and IT Outsourcing to industry leading eCommerce capabilities. Network services to security.

Savvis has its existence in multiple countries like Canada, US, Japan, UK, Singapore, India and Germany.

Job Description:

Manage and drive efficiency at IT Operations of Savvis with a team of highly skilled Engineers. Minimize operational escalations and Manage process errors. Motivate the team towards meeting highest customer satisfaction with excellent quality. Provide support to customers in a complex hosting and network solutions in a Cloud environment. Execute change requests and troubleshoot systems incidents to provide the maximum customer up time and optimal Mean Time To Repair. Configure, Maintain and Troubleshoot Red hat Linux, Sun OS, Vmware, Veritas Cluster, Veritas Netbackup and mission Web/Application Servers. Automate tasks using Shell script. DNS Configuration for various clients. Experience with Loadbalancers [F5 and Cisco ACE], HP Server Automation, VmWare, Clusters, UNIX and SAN Storage. Troubleshoot various incident and request using Vantive Ticketing System

Roles and Responsibilities

Provided mostly Tier 3and Tier 4 (if needed) Unix Support to US and EMEA Shared Accounts. Supported almost 4000 global clients in different sectors that primarily include: UBS, Thomson Reuters, HBO, Times Warner, Discovery Int, PRNewswire, Adidas, EasyJet, Tim Horton’s, Heinz, P&G, Mindtree, Univision etc.

Supported Incidents, Request and Change Management

Provided Database and Netbackup Support for EMEA Shared Accounts

Provided Vmware 3.5, 4.1 and 5 Esx Support

Provided URL support

Worked on Unix as well as database changes (i.e.: Database cloning, DB Instance migration etc)

Troubleshooting of issues escalated to Tier 3 as they relate to Unix/Linux. Systems include but not limited to:

- Solaris/Linux OS administration/troubleshooting,

- Vmware administration/troubleshooting,

- Veritas Volume Manager/Solstice Disk Suite troubleshooting/administration

Followed all documented procedures related to the position. Maintain turnover and ownership of current workload. Participate in mandatory meetings and training sessions. Participate in special projects within and outside of Global Client Services as necessary.

Leading a team of 5 members and attending weekly client meetings to make sure clients expectations are being met properly.

5.IPsoft, India Pvt. Ltd (Headquartered in NY, USA) Jun 2004 - Mar 2011

Systems Analyst and Change Management Team Lead

Bangalore, India

Client Names: British Telecommunications, Tyco International, American Standard, ConsumerReports, MSLO, T-Mobile, Univision & UPOC

IPsoft, founded in 1998, is a global managed services provider (MSP) providing comprehensive IT infrastructure management and business process outsourcing support services to corporations worldwide. IPsoft has got presence in six countries i.e.: United States, United Kingdom, Netherlands, Germany, Sweden and India.

Job Description

Shift Lead for Unix operations, Technical Executive for 4 accounts, operations support to 50 other clients and Led server monitoring setup team (change Management team) responsible for managing all client’s servers monitoring setup using Nagios.

Roles and Responsibilities

Delivering 24x7 OS and Storage support to more than 2000 mission critical servers across 50+ different clients using different Operating Systems. Managing the shift and Participating in weekly client meetings to make sure that services and operations are in line with their expectations.

Vendor liaison on hardware and software issues, including escalations of problems that pertain to vendor technology

Configuration and Management of Netapp Snapshots, Configure NFS and CIFS shares and allocate them to new servers as needed, Use of Filer view and command line to inspect the storage system, restoring files and directories using previous snapshots, assigning storage from NetApp filer to client’s machines and LUN management and maintain reports on disk utilization, availability and growth patterns.

Managing Veritas Netbackup describing master, media and EMM servers and clients, Install and verify Netbackup on windows/unix servers, manage the volumes, configure policy attributes and schedules, define files, directories and clients to back up, monitor and troubleshoot backup issues, restore files as and when need arises, verify, duplicate and expire backup images, Backup and recover NBU catalogues, performing Netbackup DR activity.

Working on Veritas Cluster 5.0 for windows and Solaris platform, installation of VCS software and create a cluster, adding/removing of new nodes to/from a running cluster, migration of Databases from one cluster to another with minimum of downtime required, switching/Failover testing of database from one node to another as and when the need arises, configure VCS to manage Oracle Database, NFS share and other applications, analyse, troubleshoot and correct cluster related issues.

Root cause analysis for issues that occur

User administration and applying company defined policies.

Managing disk space, processor utilization, and network utilization related to server and analysis of logs and patch management.

Downloading and Installing Apache, configuring DNS for Apache, web hosting, configuration – Multiple sites and IP addresses.

Setting up Secure NFS Servers with multiple Clients for File and Disk sharing.


Available for immediate interview.


Bachelor of Technology (B. Tech) Electronics – 70.3% 2000 - 2004

Motilal Nehru National Institute of Technology, Allahabad

Other Accomplishments

On number of occasions won IPsoft star performer award and my photograph / views were published in IPsoft’s global broacher and website.

Key contributor in IPsoft’s internal knowledge capture (IP university) website.

In Savvis on numerous occasions received spot award, part of quarterly evaluation.

Interests And Hobbies

Reading business magazines, science fictions and thriller novels.

Listening Music.

Languages Known

English, Hindi and Punjabi

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