Lydiah Chiedza Mupawose

ADRESS: ** Matopos Road Famona, Bulawayo

PHONE: +263*********

EMAIL:ac47x7@r.postjobfree.com

Skype id lydiah.mupawose

CAREER OBJECTIVE

Seeking a position in tourism and hospitality, where I can develop my skill and along with that, knowledge that can work for the profitability of the firm.

KEY SKILLS

Honest and loyal towards work

Good communication skills

Can speak different local languages

Interactive nature

Analytical and problem solving skills

Effective team player

Excellent in maintaining cleanliness and personal hygiene standards

attention to detail

STRENTHS

Ability to work effectively under time pressure and for long and extended hours

Ability to multi task

Diligence and dedication to work

A good memory and an eye for details

Vast knowledge of different wines

Ability to understand different types of people

Friendly and polite attitude

Strong passion to ensure customer satisfaction

Self-motivated

ACHIEVEMENTS

Outstanding hostess performance in the food and beverage department during training, (2015)

AREA OF INTEREST

Food and Beverage Department

Rooms division

housekeeping

PROFFESIONAL EXPERIENCE

CATERCRAFT RESTAURANT (February 2017-january 31 2018)

WAITRESS CASHIER

Duration 2017

1 year experience

DUTIES

Greeting customers

Promoting services

Improving customer satisfaction

Answering to enquiry

Reporting to restaurant manager

Compiling and updating daily and monthly stock sheet

Managing cash and sales transactions

Communicating with customers to resolving complaints and ensure satisfaction

Good knowledge

CRESTA CHURCHILL HOTEL (april 2016-december 2016)

BANQUETING WAITRESS

Duration 6 months

Less than 1 year wxperience

DUTIES

Setting up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet

Carrying plates of food on trays and serving guests

Keeping glasses filled; remove each round of plates and replenish utensils

Performing cleaning tasks and breakdown of service

Maintaining high standards of safety and cleanliness

Adhering to grooming and appearance standards

MYSTIQUE WEDDING AND CONFERENCES part time (april2014-date)

COCKTAIL WAITRES

Duration 2014-2018

3 years experience

DUTIES CARRIED OUT

Interacting with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner.

Handling multiple tables and tasks in an efficient manner.

Cleaning and clearing tables.

Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc.

Learning about food and beverages, such as wine, beer, and cocktails.

Taking inventory of supplies and ingredients.

Checking identification to ensure customers are the proper age to purchase alcoholic beverages.

Standing, walking, and carrying heavy trays of food and drinks.

MUSKERTEERS LODGEpart time

ROOMS ATTENDANT

Duration 2016-2017

1 year experience

DUTIES CARRIED OUT

ensuring and maintaining cleanliness in rooms

cleaning public areas and rooms with the correct chemicals

report maintenance issues, safety concerns, upheld in compliance with hotel policies

providing accurate and appropriate information to guests and customers regarding services, hotel policies and attractions

cleaning of 11 rooms or more per day

reporting to supervisor

PROFFESSIONAL QUALIFICATION

1 year full attachment at Elephant Hills Hotel (2015)

SCHOOL OF HOSPITALITY AND TOURISM Bulawayo (2014-2016)

DIPLOMA IN TOURISM AND HOSPITALITY MANAGEMENT (HEXCO)

SUBJECT TITLE GRADE

PRINCIPLES OF ECONOMICS P

FRONT OFFICE OPERATIONS C

HOTEL LAW P

COMPUTER APPLICATIONS P

PRINCIPLES OF MARKETING C

RESEARCH METHODS C

ACCOUNTING 2 P

NATIONAL DIPLOMA : PART 2

ON THE JOB TRAINING D

NATIONAL DIPLOMA PART 3

SUBJECT TITLE GRADE

HOUSEKEEPING 2 C

TRAVEL AND TOURISM C

FOOD AND BEVERAGE MANAGEMENT C

PRINCIPLES OF MANAGEMENT C

CATERING STUDIES THEORY C

CATERING STUDIES PRACTICAL P

ACCOUNTING 2 P

CERTIFICATE IN TOURISM AND HOSPITALITY MANAGEMENT(HEXCO)

SUBJECT TITLE GRADE

INTRODUCTION TO COMPUTERS P

CATERING STUDIES THEORY P

CATERING STUDIES PRACTICAL P

ACCOUNTING 1 C

FRONT OFFICE OPERATIONS P

INTRODUCTION TO TOURISM P

FOOD AND BEVERAGE SERVICE P

COMMUNICATION P

HOUSEKEEPING 1 C

FOREIGN LANGUAGES P

NUTRITION AND HYGIENE C

NATIONAL AND STRATEGIC STUDIES C

ENTERPRENEURSHIP SKILLS DEVELOPMENT P

EDUCATIONAL QUALIFICATION

1.FLETCHER HIGH SCHOOL, 6 ORDINARY LEVEL SUBJECTS

2.MKOBA 3 HIGH SCHOOL, 3 ADVANCED LEVEL SUBJECTS

AVAILABILITY

IMMEDIATE

PERSONAL ATTRIBUTES

PASSIONATE

SMART AND ELEGANT

FRIENDLY AND ENTHUSIASTIC

RESPONSIBLE

REFERENCES (dialing county code 263)

SIMBARASHE NYIKA

CRESTA CHURCHILL

HUMAN RESOURCES MANAGER

BULAWAYO

NUMBER 09-244243-7

LIZ MULLER

MYSTIQUE WEDDING AND CONFERENCES

BULAWAYO

CELL: 077*-***-***

MRS NGWENYA

PLATINUM CATERES

BULAWAYO

CELL 077*-***-***

ADMIRE KHOZA

HOTEL ST PATRICKS BULAWAYO

CNR 12TH AVENUE EXTENSION & PARIRENYATWA

CELL 077*-***-***

ELEPHANT HILLS RESORT VICTORIA FALLS

300 PARKWAY DRIVE

THE AREA HUMAN RESOURCES MANAGER

JULIA THEMBANI

+263-**-*****

HALFWAY HOUSE HOTEL

KUDZAI MASIGARE

GUEST LODGE MANAGER

(263)077*******

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