waitress skills
Resume:
Lydiah Chiedza Mupawose
ADRESS: ** Matopos Road Famona, Bulawayo
PHONE: +263*********
EMAIL:*************@*****.***
Skype id lydiah.mupawose
CAREER OBJECTIVE
Seeking a position in tourism and hospitality, where I can develop my skill and along with that, knowledge that can work for the profitability of the firm.
KEY SKILLS
Honest and loyal towards work
Good communication skills
Can speak different local languages
Interactive nature
Analytical and problem solving skills
Effective team player
Excellent in maintaining cleanliness and personal hygiene standards
attention to detail
STRENTHS
Ability to work effectively under time pressure and for long and extended hours
Ability to multi task
Diligence and dedication to work
A good memory and an eye for details
Vast knowledge of different wines
Ability to understand different types of people
Friendly and polite attitude
Strong passion to ensure customer satisfaction
Self-motivated
ACHIEVEMENTS
Outstanding hostess performance in the food and beverage department during training, (2015)
AREA OF INTEREST
Food and Beverage Department
Rooms division
housekeeping
PROFFESIONAL EXPERIENCE
CATERCRAFT RESTAURANT (February 2017-january 31 2018)
WAITRESS CASHIER
Duration 2017
1 year experience
DUTIES
Greeting customers
Promoting services
Improving customer satisfaction
Answering to enquiry
Reporting to restaurant manager
Compiling and updating daily and monthly stock sheet
Managing cash and sales transactions
Communicating with customers to resolving complaints and ensure satisfaction
Good knowledge
CRESTA CHURCHILL HOTEL (april 2016-december 2016)
BANQUETING WAITRESS
Duration 6 months
Less than 1 year wxperience
DUTIES
Setting up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
Carrying plates of food on trays and serving guests
Keeping glasses filled; remove each round of plates and replenish utensils
Performing cleaning tasks and breakdown of service
Maintaining high standards of safety and cleanliness
Adhering to grooming and appearance standards
MYSTIQUE WEDDING AND CONFERENCES part time (april2014-date)
COCKTAIL WAITRES
Duration 2014-2018
3 years experience
DUTIES CARRIED OUT
Interacting with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner.
Handling multiple tables and tasks in an efficient manner.
Cleaning and clearing tables.
Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc.
Learning about food and beverages, such as wine, beer, and cocktails.
Taking inventory of supplies and ingredients.
Checking identification to ensure customers are the proper age to purchase alcoholic beverages.
Standing, walking, and carrying heavy trays of food and drinks.
MUSKERTEERS LODGEpart time
ROOMS ATTENDANT
Duration 2016-2017
1 year experience
DUTIES CARRIED OUT
ensuring and maintaining cleanliness in rooms
cleaning public areas and rooms with the correct chemicals
report maintenance issues, safety concerns, upheld in compliance with hotel policies
providing accurate and appropriate information to guests and customers regarding services, hotel policies and attractions
cleaning of 11 rooms or more per day
reporting to supervisor
PROFFESSIONAL QUALIFICATION
1 year full attachment at Elephant Hills Hotel (2015)
SCHOOL OF HOSPITALITY AND TOURISM Bulawayo (2014-2016)
DIPLOMA IN TOURISM AND HOSPITALITY MANAGEMENT (HEXCO)
SUBJECT TITLE GRADE
PRINCIPLES OF ECONOMICS P
FRONT OFFICE OPERATIONS C
HOTEL LAW P
COMPUTER APPLICATIONS P
PRINCIPLES OF MARKETING C
RESEARCH METHODS C
ACCOUNTING 2 P
NATIONAL DIPLOMA : PART 2
ON THE JOB TRAINING D
NATIONAL DIPLOMA PART 3
SUBJECT TITLE GRADE
HOUSEKEEPING 2 C
TRAVEL AND TOURISM C
FOOD AND BEVERAGE MANAGEMENT C
PRINCIPLES OF MANAGEMENT C
CATERING STUDIES THEORY C
CATERING STUDIES PRACTICAL P
ACCOUNTING 2 P
CERTIFICATE IN TOURISM AND HOSPITALITY MANAGEMENT(HEXCO)
SUBJECT TITLE GRADE
INTRODUCTION TO COMPUTERS P
CATERING STUDIES THEORY P
CATERING STUDIES PRACTICAL P
ACCOUNTING 1 C
FRONT OFFICE OPERATIONS P
INTRODUCTION TO TOURISM P
FOOD AND BEVERAGE SERVICE P
COMMUNICATION P
HOUSEKEEPING 1 C
FOREIGN LANGUAGES P
NUTRITION AND HYGIENE C
NATIONAL AND STRATEGIC STUDIES C
ENTERPRENEURSHIP SKILLS DEVELOPMENT P
EDUCATIONAL QUALIFICATION
1.FLETCHER HIGH SCHOOL, 6 ORDINARY LEVEL SUBJECTS
2.MKOBA 3 HIGH SCHOOL, 3 ADVANCED LEVEL SUBJECTS
AVAILABILITY
IMMEDIATE
PERSONAL ATTRIBUTES
PASSIONATE
SMART AND ELEGANT
FRIENDLY AND ENTHUSIASTIC
RESPONSIBLE
REFERENCES (dialing county code 263)
SIMBARASHE NYIKA
CRESTA CHURCHILL
HUMAN RESOURCES MANAGER
BULAWAYO
NUMBER 09-244243-7
LIZ MULLER
MYSTIQUE WEDDING AND CONFERENCES
BULAWAYO
CELL: 077*-***-***
MRS NGWENYA
PLATINUM CATERES
BULAWAYO
CELL 077*-***-***
ADMIRE KHOZA
HOTEL ST PATRICKS BULAWAYO
CNR 12TH AVENUE EXTENSION & PARIRENYATWA
CELL 077*-***-***
ELEPHANT HILLS RESORT VICTORIA FALLS
300 PARKWAY DRIVE
THE AREA HUMAN RESOURCES MANAGER
JULIA THEMBANI
HALFWAY HOUSE HOTEL
KUDZAI MASIGARE
GUEST LODGE MANAGER
(263)077*******
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