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Information Technology Computer

Manassas, Virginia, United States
April 10, 2018

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***** ********** **** ******, ********, VA 20110

C: 630-***-****

Customer Solutions Strategy Development High-Performance Teams Exemplary record in revenue generation through high-quality troubleshooting and innovation. Accomplished, self-motivated, and adaptable solutions architect with 6 months of experience helping companies to achieve their revenue-generation goals. Deep experience across robotics, technical support, and software management. Solid record of success in customer relationship cultivation, interpersonal communication at all levels, and coordination of teams. Strategy- and data-driven professional known for organization, excellent judgment and critical-thinking abilities. A true leader among leaders with a results-oriented personality; can innately influence others. Advanced Troubleshooting

Computer Diagnostics & Repair Computer Operations Computer Networking Computer Hardware Computer Software Computer Building Computer Applications System Architecture Information Technology Solution Design Cloud Formation Integration of AWS Polly into Alexa Skills Analysis Creative & Innovative Research Goal Attainment Revenue Generation Organization Problem-solving Empowering Leadership Persuasive Communicator Business & Personnel Management Employee Training Resourcefulness Planning Documentation Unix/Linux

Configuring of routers and switches

Extensible Markup Language

Building and testing desktops

Contract Management


Building and testing desktops

Cloud Services

Data Loss

Configuring of routers and switches


verbal Communication

Starship Technologies

Robot Operator // Washington, DC // March 2017 to May 2017 Oversaw robots during autonomous operations, and managed robotics tests. Mapped out navigation paths.

Logged and reported issues.

Increased revenue 12% and generated more contracts by adding battery packs to robots whose batteries were depleting quickly; robots needed to last longer to effectively deliver drinks and food to customers; suggested that another battery pack be added to robot to extend battery life; number of deliveries increased, and robots attracted positive attention. Boosted revenue 5% by adding special mapping feature to robot software; robots were not navigating city efficiently; introduced new mapping feature, and required operators to quickly study city mapping; delivery process improved, and more areas were covered thanks to software breakthrough.

Quad Graphics

Operator // Bolingbrook, IL // January 2009 to September 2015 Set up press equipment, and used it to accomplish customer's specifications. EDUCATION


Monitored process's efficiency and quality.

Trained new staff.

Grew production and profits 10% by driving improved teamwork and strong leadership; started crew meetings to discuss goals for the day and how to accomplish them; implemented cross- training so that every employee was on the same page; introduced incentives for reaching team goals; sparked healthy competition among various sections of the company; attracted more contracts and thus revenue within a few months; received accolades from Chief Executive Officer for top performance, and plant featured in company magazine for its efforts. Generated $300K more in profits by reducing database downtimes, and reduced production downtimes from 50% to 25%; most of database was over Internet, which destroyed production efforts; fixed networking issues quickly so that production could resume immediately; received award for boosting company's productivity.

Volunteer Worker // Bolingbrook, IL // June 2014 to July 2015 Responded courteously to comments on technical-issue tickets requiring attention. Drove up customer satisfaction nearly 40%, and increased company ratings; customers initially were not receiving quick responses when they had issues with their accounts; added three more tech support agents to address the situation. Fulfilled requests for support and information judiciously and expediently. Uber Greenlight Spot

Uber driver support // Tysons, VA // May 2017 to Current Initiated two key partnerships which resulted in 54% revenue growth. Developed new process for employee evaluation which resulted in marked performance improvements.

Responsible for creative design for prominent This project was to help drivers make the best use of their apps through updating and restarting their phones for better efficiency. Worked directly with drivers to achieve the highest customer satisfaction and this increased revenue and happy customers.

Bachelor of Arts - Archaeology and Information Technology University of Ghana // Legon

Archaeology and Information Technology

AWS Solutions Architect

A+ certification

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