Nicolle Michelle Holland

**** **** **** - *********, ** 30815

ac41h0@r.postjobfree.com - 706-***-****

OBJECTIVE

To utilize my interpersonal skills and managerial experience to obtain a position within a thriving industry that offers advancement and benefits. I am highly organized with a knack for time-management and I work best under pressure. I am goal-oriented and produce quality results.

WORK EXPERIENCE

May 2017 to Present Concentrix/Synnex, Inc. Farmington Hills, MI WAH- Customer Product Support Advisor

• Interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon troubleshooting needs.

• Addresses questions concerning hardware, software, cable, internet or telephone related issues.

• Effectively communicates (verbally and written) information with team members and customers alike.

• Diagnoses, troubleshoots and provides a game plan to resolve various iOS issues.

• Proactively identifies ways to avoid recurring issues by using available materials and attending numerous training.

• Excelled every month by exceeding our set goals and receiving 85% customer satisfaction surveys monthly January 2012-August 2017 Richmond County Board of Education Augusta, GA Executive Administrative Assistant

● Entered, maintained and ensured that student demographic and personal information were entered in County/State databases with minimal to no errors

● Organized and managed confidential and sensitive student information that determined the amount of funding my particular school received (i.e. grades, attendance records, test scores, etc.)

● Distributed vital reports, in accordance to State regulations, that helped determine which students needed the most help and in what subjects...which assisted in the increase of test scores.

● Was the point-of-contact for the school Technology Team and made sure that all software and hardware issues that each computer was having in the building was fixed.

● Researched, purchased and trained teachers on new educational programs that were used to assist in the students’ learning and, and ultimate, success.

● Maintained my Principal’s calendar, scheduled/verified appointments on her behalf, and was there to greet each visitor that entered the building.

● Ensured that her travel arrangements were made, rental cars were reserved and picked up and hotel confirmations were made in advance.

● Transcribed correspondence and documents from various meetings through voice recordings, and/or dictation. June 2009-December 2011 Children Unique Christian Daycare Center Augusta, GA Administrative Lead

● Supervised and successfully managed a local daycare by increasing enrollment by fifty percent.

● Scheduled employees in order to maintain the ratio of teachers to students according to Bright from the Start standards

● Composed, delivered and trained new employees on the operation and everyday duties of the daycare.

● Ensured that payroll was verified and submitted by the due date to ensure everyone was paid correctly and on time.

● Operated within and maintained a budget that was set by owner.

● Handled human resource issues including, but not limited to, conducted orientation, hired and fired personnel for justifiable, documented reasons, submitted benefits paperwork, handled disciplinary issues, and composed current employee/parent handbook.

● Recouped 30% in “bad debt” from parents who left the daycare without paying for services. February 2006-May 2009 Humana Military Healthcare Services Augusta, GA Healthcare Finder Representative

● Entered patient demographic and clinical information into the Tricare government database

● Entered insurance information and obtained pre-authorizations for required procedures

● Reviewed and approved special healthcare services according to government guidelines

● Transcribed medical/surgical notes via dictation and voice recordings for various specialities

● Worked with RNs to guarantee that patients received the necessary services needed to live a quality life

● Met and exceeded all production goals set by Humana to ensure quality and to guarantee that our patients were being cared for in a timely manner

Augusta 2004-February 2006 Medac, LLC Augusta, GA

Medical Billing Specialist/Refund Specialist

● Entered patient demographic, insurance information, ICD-9 and CPT codes accurately

● Transcribed medical/surgical notes via dictations and voice recordings for various specialties

● Obtained pre-authorizations for required procedures as governed by insurance companies

● Worked with insurance companies and third party providers to ensure the accuracy and timely payment to a network of physicians and specialists

● Provided necessary documentation to insurance companies to ensure that denied or disputed claims were paid to the providers

● Worked each overpaid claim to determine who the refund belonged to and ensured that the the overpayment was issued to the appropriate party

EDUCATION

May 2003-Present Augusta State University Augusta, GA

● Bachelor of Arts in Psychology and Sociology

● Anticipated Graduation date of 12/2018

REFERENCES

Available upon Request