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Java Developer Technical Support

American Fork, Utah, 84003, United States
January 10, 2018

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American Fork, UT *****, 801-***-****


Seeking to continue developing elegant solutions to solve problems with cutting-edge code. SKILLS

● Languages: JAVA, C/C++, SQL, PERL, XML

● Operating Systems: MS, UNIX, Linux,

Including configuration, admin & app dev

● Tools: Jira, IntelliJ, Jenkins

● Stored procedures

● Analyzing and designing both user interfaces and databases / data modeling.

● Debugging both front end and back end bugs

● Complete web development knowledge from layers,

database to creating user interfaces.

● Creating policies for software development cycle and putting in place procedures.

● Managing multiple projects across locations.

● Providing all types of computer & network


● Adaptable to changing technical needs and high

analytical skills.


Java Developer

Cvent -- Draper,Utah

June 2015 – January 2017

● Write code primarily using Java, Struts, Spring, JSP, and used SQL with Oracle MS SQL Server.

● Develop solutions for high priority / impact bugs as we port Chinese product to US

● Work in Agile Scrum system of development, and also some Kanban

● Use several new encoding systems while troubleshooting to make apps production ready

● Provide onsite technical support for customers using Lanyon’s lead retrieval software

● Used Atlassian Jira to manage workload and resources

● Learned and extended my debugging skills, including some of the featured in the IntelliJ IDE QA Engineer and Support Technician

Pearson Education – South Jordan, Utah

March 2004 – December 2014

● Quality tested the installation, functionality, and content of newly developed software

● Developed PERL scripts and associated test cases to facilitate testing and QA

● Managed and trained both QA engineers and customer super users

● Provisioned and supported SIF agents including PowerSchool for large education systems

● Used SQL statements and tools to find and correct problems in Oracle and other databases

● Remotely monitored and administered School District servers

● Developed skills at using various kinds of log files in debugging errors of all types but often in JAVA stack dumps

● Represented the support team on several state projects and participated in the weekly status calls with the state's educational and government representatives would want updates on the progress on issues and projects.

● Was given the lead position on some statewide software update projects where I was able lead the success and on time completion for all of the involved school districts in the state. Content Development Programmer

InsurQuote/ChannelPoint – Orem, Utah

February 2003 – March 2004

August 1997–October 2000

● Developed and updated code for premium quoting software for automotive insurance companies

● Learned and coded in a proprietary language similar to Pascal EDUCATION

Utah Valley University, Provo, Utah [2003] – coursework in various computer languages to stay current Brigham Young University, Provo, Utah [1993] – Bachelor of Science Degree in Computer Science, Certification

ISTQB Certification [ December 2008] Certified Tester, Foundation Level

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