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Microsoft Office Desktop Support

Pleasant Grove, Utah, 84062, United States
January 08, 2018

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John M. Christensen

***** ***** *************, ***** *****, Utah 84062 801-***-**** LinkedIn: IT Help Desk Analyst and computer technician with three years of professional experience specializing in imaging personal computers, programming Avaya Digital Phones that use VOIP, Ticketing Programs, Hardware, Software, and Windows Operating Systems. I am adept at organizing, troubleshooting, multitasking, remote desktop support, and problem solving. SKILLS:

Active Directory, Computer Hardware/Software, (Ticketing System), Imaging PC’s, Kayako (Ticketing System), Linux, Mac OS X, Microsoft Office, Network Security, Networking, Remote Desktop Support, Servers, System Administration, Software Interface Phones, TCP/IP, Technical Support, Troubleshooting, VMware, VNC, Windows: XP, Vista, 7, 8, 10, Windows Server 2012


Dell – Teleperformance, Lindon, UT

CompTIA A+ Computer Hardware Certificate

AccessData Group, Inc., Lindon, UT

Mobile Phone Examiner Plus Certificate


MedData, Draper, Utah

IT Help Desk Analyst,

Helped employees with their Windows 7, 8.1 and 10 problems. Imaged PC’s with Windows 8.1 and Windows 10. Took inventory of employee’s equipment, installed Microsoft Office 365, and used Kayako Ticketing System. Setup Computer Equipment, Mitel Phones, and Dual Monitors for employees. Used OnGuard2013 program to manage employee’s key cards to the building, installed various programs for users. Migrated users from Windows 7 to Windows 8.1 and Windows 10. Xmatters, Park City, Utah

IT Help Desk Analyst,

Helped employees with their Windows and Macintosh laptops. Took Inventory of employees equipment, installed Microsoft Office 365, and BitDefender programs for employees. Also troubleshooted various tickets with problems ranging from blue screens of death, power cord issues, and Windows 10 problems. Sensory Dynamics, West Jordan, Utah

IT Help Desk Analyst,

Diagnosed and troubleshooted a virus on their company website. The wordpress (virus) was taking visitors of the website to random places on the internet and fouling up computers. Identified the threat and removed the wordpress virus from the websites code in the html by using Web Administrator Credentials. Byram Healthcare, Murray, Utah

IT Help Desk Analyst,

Did Patch Panel work, installed switches (physically) on the network side of things; setup computers and imaged PC’s on the FOG Server; programmed Avaya digital phones that were connected to PC; installed programs and managed 3 different buildings in Salt Lake City; setup cubicles and used the RT ticketing system to field IT computer related tickets that employees submitted; used the program “Winpak” to manage the security FOBS for the inside doors of the company. EDUCATION:

Utah Valley University, Orem, UT

Bachelor of Science, Information Technology, Computer Networking & Security, April 2013 OTHER:

Earned Eagle Scout Award, Boy Scouts of America, 1996

2-Year Religious Missionary Service, Peoria, IL, April 2004-April 2006

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