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Manager Engineer

Floral Park, New York, 11001, United States
January 07, 2018

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***-** **** ****, *********, NY *****

Mob: 917-***-****


Syed Shamsuddoha MBA, MSC (CSC), BSC (CSC), MSC (EE), ICP, ICP-APM, ISTQB (CTFL)


Professional experience

An innovative senior software engineer/manager who gets things done. Acted as single point of contact for all Non-Production Environment (NPE) issues, defects and incidents within the NPE. Ran the Asia-Pacific Sustaining Engineering Release and Test teams for Oracle’s NCC (Network Changing and Control) product. Was the incident and problem manager for the team, undertook release and change management for all the teams’ deliveries, carried out performance management and was the single point of contact for all stakeholders. Performed business analysis. Worked as the ICT Test Manager for the Program and Service Delivery for the Tertiary Education Commission and have been responsible for the Test and Change Management to the ICT components for the organization. Worked as the IT Non-production environment specialist at IRD. Worked as the Non-Production Environment Manager for Chorus NZ and was involved with daily defect, incident and problem management, root cause analyses and resolution. Have been managing IT resources and resource contentions; release and deployment contentions for the non-production environments before production deployments. Transited from software development into management and remained hands-on throughout.

10/2017 – 12/2017 Ministry of Business, Innovation and Employment (MBIE), Wellington, NZ

Program Defect Manager, Testing Delivery (SDLC by by vendors - VModel, Scrum)

Triaging all EWS program defects;

Stakeholders’ expectations management with bugs and their resolution paths;

Develop and improve the defect management process to ensure effectiveness and efficiency;

Act as centralized co-ordination point to manage all vendors and program/project stakeholders for defects.

04/2016 – 07/2017 Spark/ Chorus NZ, Wellington, NZ

Non-Production Environment Manager, Test Delivery (DevOps w/AWS)

Managing the changes and releases for all the non-production Dev, SIT, UAT and Staging environments;

Mitigating release contentions, approving fixes and managing incident/problem within SLA time;

Monitoring environments, generating outage reports, and communicating outages with stakeholders;

Responsible for the environment change deliveries and the appropriate bookings of the environments for program – changes in both the IT stack and the Network Integration Layer (NIL);

Managed third-party vendors supporting the organization’s infrastructure and their changes in the NPE;

Single point of contact for any root cause analyses for the incidents/problems; UAT lead;

Chaired the NPE Change Advisory Board (CAB); managed and communicated with all stakeholders.

04/2014 – 04/2016 IRD - Inland Revenue Department (Secondment from the TEC), Wellington), NZ

Environment Specialist (Non-Production) – Test Delivery (Agile/V-Model)

Responsible for environments monitoring, changes and releases for both projects and BAU;

Incidents, problems and defects monitoring, root cause analyses and triaging for fixes deliveries.

01/2012 – 04/2016 TEC - Tertiary Education Commission, Wellington, NZ

IT Test Manager – Program and Service Delivery (Agile/V-Model)

Responsible for all IT test and release management activities including Test Environment Management:

Setting up change, release and test policies for the IT;

Promoting good change, release and test management processes and practices for quality;

Managing SDLC and BAU related testing including Systems, UAT and Non-functional testing; UAT;

Running the Change Advisory Board (CAB) for changes/releases and mitigating contentions;

Procurement of test resources (HR, tools, programs etc.) and budgeting.

10/2011 – 01/2012 NZQA - New Zealand Qualifications Commission, Wellington, NZ

IT Change and Release Manager (Iterative/Agile)

Responsible for planning and delivering of all releases and changes into the Test, UAT and Production.

07/2006 – 09/2011 Oracle Corporation, Newlands, Wellington, NZ

Senior Program Manager Sustaining Engineering (Iterative/V-Model)

Responsible for planning and delivering of software releases off Sustaining Engineering;

Managing resources (environments and both test and developer resources);

Bug triaging and prioritizing software bugs fixes from the bug triage;

Stakeholders management; resolving SLA in patches and maintenance releases;

Non-Production Environment Management (program, change, release and test management).

Sustaining Engineering Project Manager - Change and Releases (V-Model)

Delivering Intelligent Networking and Billing Engineer software in a large SDLC;

Responsible for support audit of customers’ production environments;

Responsible for planning, scoping, approving and releasing all products and maintenance releases.

Change and Release Operations Manager – Sustaining Engineering (V-Model)

Responsible for delivering software change and release management to IN customers;

Maintained heterogeneous multi-platform customer environments; change and release management processes in the development, test, UAT and staging systems;

Responsible to maintain SLA through software delivery in a large SDLC.

01/2004 – 04/2006 eFunds Canada (now FIS USA), York Mills Road, Toronto, Canada

Senior Test, Configuration and Release Engineer (V-Model)

Build, configuration and release and resource management;

Requirement analyses, test strategy and test plan development, and release contentions mitigation;

Managed testers, release engineers and developers delivering IST software payment solutions for ATM and POS network for MasterCard, Visa, Diner’s Card, Amex etc. to banks and financial institutions.

10/1998 – 12/2005 Legato Software, a division of EMC, Burlington, Canada

Senior Software Test Analysis & Development Engineer (Iterative/V-Model)

Tested and certified core NetWorker suite and backup modules for RDBMs on UNIX, Linux and Windows

07/1997 – 10/1998 Bell Communications Research, NJ, USA

Senior Systems Engineer (Business Analyst)

Worked as a Systems Engineer (Business Analyst) for network equipment

10/1996– 07/1997 AT&T, NJ, USA

Systems Engineering/Business Analyst:

Gathering and baselining systems requirements for Frame Relay/ATM/SONET provisioning


Victoria University of Wellington, Wellington, New Zealand

Master of Business Administration (MBA)

The City University of New York, New York, USA

Master of Science in Computer Science

The City College of the City University of New York, New York, USA

Bachelor of Science in Computer Science

Tashkent Polytechnic Institute, Tashkent, Uzbekistan

Master of Science in Electrical Engineering

Tashkent Polytechnic Institute, Tashkent, Uzbekistan

Certificate of Teaching Russian Language

Summary of Computer Experiences

PLATFORMS/TOOLS/Databases/Frameworks/API: UNIX (Solaris, AIX, Dynix/pts, SGI, HPUX, Tru64), Linux, Windows, VMWare, Oracle, Sybase, Informix, DB2, SQL, DW, RMAN, Korn Shell, awk, sed, C, MS Office, Jenkins, Jira, ALM, Splunk, Nagios, AppDynamics, Java, Dynatrace, GIT, Docker, Puppet, SVN, Sonar, Selenium, SOAP, REST, AWS, TOSCA, DW/BI, CMDB, Remedy, Eclipse, IntelliJ IDEA, Octopus etc.

Achievements/Awards Received

Graduate Citation, Graduate School of Engineering, The City University of New York, New York

Elected Vice President, Graduate Students Association, The City College of New York, New York

Elected Engineering Senator, School of Engineering, The City College of New York, New York

Aspira College Bridge Competition, 1993, 3rd place, NYC, NY

Elected Distinguished Member, Aspira Hispanic Club, The City College of New York, New York


Playing violin, SLR photography, reading books, playing bridge, dancing Argentine Tango and Cuban Salsa, travelling, mountain trekking, walking, running marathons, triathlons, biking, swimming and camping.

Extra-curricular activities

Volunteered (Team Lead) fundraising for Oxfam Trailwalker NZ;

Run full Auckland International Marathon every year to raise funds for the Cancer Society of NZ;

Worked as a volunteer for refugee resettlements (refugee coordinator) in Porirua, NZ;

Volunteered for Oxfam. Raised funds for the “Horn of Africa” as part of “Live Below the Line” campaigns;

Volunteered to work for community awareness campaign of birth control in Bangladesh;

Volunteered to raise community awareness for after-death cornea collection as part of Lions International. Volunteered to go door to door to educate people to donate after-death cornea;

Volunteered to raise funds for New Zealand Heart and Stroke Foundation, SPCA and Kiwi Conversation;

Volunteer active participant of Wellington Volunteer Beach Cleanup;

Volunteer Fire Fighter for Tawa Rural Fire Brigade, Tawa, NZ;

Raised significant funds for Kiwi Conservation and SPCA;

Sponsored eight disadvantaged children from across the globe via World Vision financially for 8 years;

Trained Tertiary Education Commission’s Health and Safety representative.


Fluent in English, Russian, Bengali. Functional in Hindi and Spanish.


US Permanent Resident


Available upon request.

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