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Customer Service Scrum Master

Aurora, Colorado, United States
January 02, 2018

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Denver, CO


Product Ownership

Scrum Master

Project Management



Continuous Improvement

Planning & Implementation

Problem Solving


Process Design

Consensus Building

Conflict Resolution

Interpersonal Skills

Customer Service

Cross-Functional Collaboration

Direct Sales


Jira Pivotal Tracker Trello GitHub Ruby on Rails HTML Haml CSS SASS RSpec

Heroku AWS C# Java Python MySQL

SQLite Postgres Mongo JavaScript

CoffeeScript Linux Windows OS X Ruby

Mine Visual Studio Eclipse Vim


B.S. in Computer Science, SCHOOL OF MINES

Minor in Economics

Student Body President


Scrum Master Scrum Alliance

Product Owner Scrum Alliance

SAFe Practitioner Scaled Agile Academy


Energetic and entrepreneurial professional with 4 years of combined experience in start-up and enterprise environments as Scrum master and product owner. Technology enthusiast with expertise in implementing robust, detail-oriented processes while maintaining big-picture perspective. Passionate about defining and resolving business problems.


NEXT LYST – // 2015 – Present

Founder and Product Owner

Direct operations on behalf of a tech startup to ensure effectiveness of daily activities. Apply Lean Startup and Agile/Kanban best practices to all business activities while collaborating with developers and beta testers. Utilize Trello- based Kanban boards to manage workflow. Pursue sales opportunities, network, and meet beta testers in the field.

• Proved market needs while adhering to initial

development budget of $35,000.

• Maintained low rework percentage.

• Presently selling company.

ALEC WESTERMAN LLC // 2012 – Present

Product Owner

Founded company to perform Web development consulting. Bridged gap between client and offshore team using Kanban and mockups. Handled estimates, prospecting, client satisfaction, team correspondence, contract negotiations, design work, and build-out.

Notable projects included:

• Casual Mentor: Assisted client with design iterations and served as product owner for a lean, India-based team.

• Predictive Safety: Interacted with stakeholders, clients, and 4-person, Australia-based development team as

product owner. Helped client convert requirements into detailed, concise backlog.

• Rocky Mountain Reagents: Converted client site to Joomla by outsourcing to team in India and serving as product owner.

• Prosperion: Built internal Ruby on Rails-based visit tracking system. Initially performed development in house, then offshored to 2-person India-based team.

– Cut costs by 50% once development time

exceeded 40 hours per week.




Carol Setters, VP of Business Development

Predictive Safety, Centennial, CO

“Alec was an integral team member for one of

our newer software platforms and did a great

job communicating and managing his

responsibilities with all the stakeholders

involved. He took ownership and always

went the second mile to get things done.”

Ashvath Narayanan, Managing Director

Consultant to Qwinix, Boulder, CO

“Alec is intelligent, highly proactive, and

dependable. I worked with Alec [on improving]

quality and efficiency for a client with complex

processes, where he consistently went the extra

mile to ensure that we not only approached the

problems methodically but also creatively.

Moreover, he has a great sense of humor and

straightforward personable approach to people,

which makes it easy to recommend him as a

great asset to any team.”

Rahul Ranchal, Solution Architect

Crowd 911 & Alec Westerman LLC Contractor,

Chandigarh, India

“I had the pleasure of [working with Alec] for 6

months. During this period, I found Alec to be a

meticulous, detailed professional. He ensured

that users requirements & expectations were

set right, covering all the necessary angles. He is a great manager, an innovative thinker with high

level of integrity and good technological

exposure to assist sound decision making.”

Andrew Claiborne, CTO

Crowd 911, Fort Collins, CO

“Alec was our first employee at Whitecheetah,

and we wrote the first version of the application

in Ruby on Rails together. Alec ended up leading

some of our key SCRUM ceremonies. His

retrospectives were the most productive I have

ever seen in the real world.”

Mark Nery, Tech Lead/Programmer

Crowd 911 Contractor, Denver, CO

“Alec was a pleasure to work with. His help in

coordinating our local and overseas

development and technical knowledge assisted

us in delivering high-quality software in a timely manner.”

QWINIX // 2014 – 2016

Scrum Master and Product Owner

Acted as product owner on numerous projects, including Vested, iNotary, Diversified Radiology, RoundPegg’s mobile applications, and more.

• Began employment as contract placement at Dish, then became direct Qwinix employee.

• During assignment to Dish, ensured single source of record by upgrading small email-based waterfall projects to Kanban boards.

• Instilled Agile throughout Dish Network's organization by rolling out and training 2 Scrum teams in Scaled Agile


• Shortened COO and accountant’s monthly meeting 70% by streamlining Jira to enable a more automated billing process.

• Decreased rework for assigned projects 50% by writing stories that delivered clear and empowering

communications to global teams.

CROWD 911 // 2013 – 2014

Ruby on Rails Developer Scrum Master

Introduced XP and Agile concepts learned from Pivotal during tenure with Portico Club and grew into a Scrum Master role. Led stand-ups, sprint planning meetings, and retrospectives.

• Reduced 4-hour sprint planning meetings to just 30 minutes and increased transparency through backlog grooming.

• Reduced conflicting priorities and directions by serving as primary interface with offshore resource.

• Eliminated 80% of release-phase bugs by advocating for a quality assurance and deployment pipeline and refining in partnership with team before adoption.


Ruby on Rails Developer

Gained an understanding of Scrum, TDD, CD, and other XP best practices by participating in Scrum ceremonies and partnering with team members at Pivotal.

• Increased guest-to-member conversion rates by designing an A/B testing algorithm that enabled data-driven


• Saved developers 2 man-hours per day per person in implementation of minor changes by expanding Content Management System (CMS) to add new data fields such as search and sort functionality, as well as administrator notes.

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