DARLENE SORIN

BOX *** GRP *** RR *

LOCKPORT MB R1A 2A8

PROFILE

Bilingual, French and English.

Employment equity: Women, Aboriginal and person with a disability. 204-***-**** home

204-***-**** cell

ac3uab@r.postjobfree.com email

Over thirty years of progressive and diversified experience in private and public sector.

Excellent written and oral communications, leadership, presentation and administrative skills.

Proficient with the use of computer applications, strong research, mathematical and analytical skills.

Strategic, able to think creatively and manage change. Ability to build good relationships with stakeholders.

Experience in providing consultative advice to senior management/Deputy Minister/CEO.

Highly motivated, results orientated. Ability to build good relationships with stakeholders.

Demonstrative ability to work effectively as part of a collaborative team.

Highly developed interpersonal skills and a strong understanding of the workings and priorities of Government, as well as a similar understanding of the Department’s programs, policies and working relationships. Familiar with vision, mission of department/region.

Past Member of New Professionals Network (NPN), Service Quality Partners (SQP) and Public Administration of Canada (IPAC) and Disability Committee.

EDUCATION

Human Resource Management Diploma Red River College 2007 Management Development Diploma Red River College 2006 Human Rights Certificate Civil Service Commission

Health Care Aid Certificate Red River College

Administrative Assistant Winnipeg Technical College 1998 Essentials of Leadership (EOS) Certificate OSD Course WORK EXPERIENCE

2016-Present Administrative Assistant

eHealth, WRHA

• Organizes and prioritizes independently, the administrative activities for senior managers/directors and ensures that all work is completed within established timeframes.

• Types, formats and proofreads a variety of material including: correspondence, minutes, agendas, manuscripts, policies, procedures, etc. from hand written notes or rough draft.

• Prepares PowerPoint presentations based on content provided by others.

• Takes initiative to handle matters and solve administrative problems not requiring the direct personal attention of the supervisor/s.

• Participates as a member of the portfolio in a manner that contributes to teamwork and collaboration.

• May provide direction to junior employees (permanent or casual) within the portfolio which includes workload delegation, on the job training, monitoring of workload, ensuring deadlines are met and procedures are followed and contributing to performance appraisals of junior employees by providing feedback to the supervisor.

• Above duties may be provided as part of ongoing operations or in support of large projects. 2016-2016 Executive Assistant (Term)

Manitoba Telecom Services

Accountable for managing, coordinating and controlling the workflow, scheduling and processing information intrinsic to the Chief Customer Officer and their respective teams so as to contribute to their high productivity and effectiveness.

Worked in an extremely high paced, high volume work environment and was called on regularly to manage and resolve multiple, conflicting priorities on an independent basis.

Maintained effective schedules for the Chief Customer Officer by proactively managing recurring functions and events under minimal supervision. Assessed and made decisions regarding priorities on a regular basis, including the priorities for the department

Assisted the Chief Customer Officer by dealing directly with customers on issues and concerns while representing the company in a manner consistent with the customer first strategy of the company.

Maintained awareness of key company activities and kept the Chief Customer Officer informed.

Maintained confidentiality and used discretion when privy to confidential or sensitive information.

Optimized efficiency by taking the initiative to defer unnecessary interruptions and delegated tasks to appropriate personnel.

Worked with the Chief Customer Officer's leadership team to ensure tasks are completed in a timely and precise manner.

Provided secretarial and administrative support such as creating reports, maintaining files, updating schedules, drafting meeting agendas, preparing correspondence and making all travel arrangements, etc. 2013-2015: Regional Manager Corporate Administration Executive Assistant to the CEO

Interlake-Eastern Regional Health Authority

Provided confidential executive administrative support to the CEO including the preparation of briefing packages and materials for all meetings the CEO attended while ensuring comprehensive administrative management functions are maintained.

Chaired monthly Corporate Administrative Support Team meetings including monitoring follow up to any action items. Provided CEO with quarterly updates. Contributed to the monthly staff newsletter.

Supervised out of scope executive assistants and administrative support positions, as well as corporate office receptionist/general administrative assistant.

Screened resumes, arranged and participated in interviews, hired and orientated staff.

Implemented a structured process of administrative supervision of senior leadership team executive assistants and other corporate administrative support positions as required and ensure regional requirements are met which includes problem identification; problem solving; performance evaluation; coordinating schedules; and needs identification related to administrative support at the Corporate Office.

Implemented a structured process and curriculum for orientation and training of senior leadership team executive assistants. Also undertake this for other corporate administrative support positions as necessary

Planned, coordinated and participated in the support of significant regional corporate projects (ex. Health Plan, Accreditation, Budget Process, Regional Policies, etc.).

Managed the Interlake-Eastern Administrative Policy Manual including typing and formatting policies, pamphlets, forms, letter, reports, etc. as required.

Initiated change and/or improvements in systems and processes. Effectively managed workload by priorities and activities.

2001-2013: Administrative Support/Executive Assistant/Office Manager Province of Manitoba

Worked as Office Manager for an office of approximately 80 employees. Trained new staff coming into office.

Acted as a liaison between the Minister’s office and departmental staff in the preparation of the Minister’s Housebook, Briefing Book and the Department’s Annual Report.

Drafted support tenders, standing offers and letters of agreement and ongoing tender and standing offer renewals and responses to copyright on behalf of the Queen’s Printer in French and English.

Prepared correspondence (authority documents) as requested by the Minister and Deputy Minister (DM), independently, and in consultation with senior departmental staff. Preparing correspondence on behalf of ADM.

Liaised with professional staff to ensure smooth operations of a centralized agency serving all departments.

Coordinated special projects such as redesign of office space and/or any relocation plans.

Maintained confidentiality when working with a variety of sensitive information. Provided guidance and leadership to department staff, including problem solving.

Created a system for effective office management for various government offices.

Assisted with the planning & management of projects, and research, analysis & prepared reports. Managed budgets & addressed budget issues.

Planned and coordinated conferences (Minister & Deputy Minister of Health Conference) and events including setting up laptop and audio visual equipment.

Created and organized new branches/units/divisions, including the development of policies and procedures.

Worked independently with minimal supervision & as part of a team & established work priorities. 1999-2001: Clerk

Transcona Springfield School Division

Typed letters, filing and answering phones on switchboard. Monitored student attendance.

Filled in for Head Secretary in her absence and filled in for Teacher Aides.

Prepared school newsletter in French and English; processed and distributed incoming and outgoing mail.

Worked with various computer applications including databases. 1998-1999: Bookkeeper

Ko-Ko Transport Ltd.

Reconciled accounts, prepared account receivables and account payables though accounting computer program. Calculated and prepared invoices and account statements and cash flow weekly.

Coordinated and managed the office. Supervised 25 employees.

Completed and submitted tax remittance forms, Worker’s Compensation Forms and other documents. 1977-1998: Health Care Aide

St Norbert Lodge & Nursing Home,

St Adolphe Nursing Home, Foyer Valade

Worked as a health care aide over twenty years and trained staff. BUSINESS EXPERIENCE

2012-Present: Business Partner

JDC Sales

Setting up new business, including registering it, creating and maintaining bookkeeping and accounting system and follow-up system for payment of Retail Sales Tax (RST) and GST.

Providing customer service, marketing the business, building good relationships with stakeholders. 1982-1996: Co-owner

Jacques Auto Fleet & Farm Services

Organized the business with inventory and accounting system and marketing strategy.

Bookkeeping, payroll payment and cashflow planning.

Coordinated and managed budget for the business, supervised 5 employees. VOLUNTEER EXPERIENCE/OTHER ACTIVITIES

All Charities Campaign Assistant and Canvasser (Province of MB), MB Kidney Foundation & Diabetes Assoc.

Certified Hockey Trainer for Selkirk Midget Hockey Team.

JDC Sales business partner, selling lightning sprint parts and auto parts.

Financial Management Institute, MB Chapter, Northern Lightning Sprint Association, Secretary/Treasurer

Nominee for Service Excellence Awards in the category of Partnership.

Commissioner of Oaths.

PROFESSIONAL DEVELOPMENT

Writing and Editing Skills Levels 1 & 2 OSD Course Writing TB & CEDC Submissions OSD Course

Writing Policies & Procedures and Writing Effective Minutes OSD Course Leadership Training & Mentorship Pilot Program MB Health Department Renewal Committee Duty to Consult and Managing Projects with Results OSD Course Aboriginal People: Building Stronger Relationships OSD Course Valuing Diversity in the Workplace OSD Course

Financial Management for Non-Financial Managers OSD Course French classes Université de Saint Boniface

Strategic Planning and Building Resilient Teams QNET

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